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Attention, Frazzled Fliers: Air Serenity Is Boarding
New York Times
December 2, 2008

An online survey released last week by TripAdvisor.com said that 83 percent of more than 1,100 respondents believe that air travelers have become ruder in the last 10 years. Among their top complaints were parents who failed to keep unruly children in check and travelers who smelled bad. One respondent cited a man picking scabs off his bald head and another told of a guy clipping his toenails while sprawled on the floor near the gate.