Thank you for the recommendation - we really appreciate it! We hope you will all be back to visit us again soon!

Thank you for the brilliant review! We can't wait to welcome you back again soon!

It is disappointing to read about your experience, as we never want a visitor to leave not having had an amazing time. We always encourage visitors who have any concerns about any elements of their visit to speak to a member of the team so we can resolve any issues on the day. We do lock the doors between session times to allow the team to clean and reset the town and a sign is displayed asking visitors to queue for the next session with the start time displayed. It does state on our homepage, in the first text box that "Our cafe is available for use during your session time only", this is also mentioned in the confirmation and reminder email every booking receives. We have a large and varied menu, catering for most dietary requirements and all but two options are prepared fresh on site. The full menu is available to view on our website in advance of your visit. We do remind all visitors about their session times in the confirmation email and the reminder email before they visit, also advising not to arrive more than 5 minutes before your booked session time as we will be cleaning and resetting the town. Unlike most other indoor play venues we do strictly limit the age of our visitors for a more enjoyable play experience and always strictly limit numbers. We often reach capacity during school holidays, so you may prefer to visit term time or in our quieter afternoon sessions. We reset the town during the session but children enjoy the freedom of playing with the items and do move items as part of their experience and the concept of learning through play. All grown ups are advised to supervise their children at all times, this is in our terms and conditions and on our rules of play signs (rule number 8) displayed in reception and at the entrance of the town. We hope this alleviates your concerns, if you have anything else you would like to raise with us please do send us an email hello@beartown.co.uk we always appreciate all feedback.

Thank you very much for your review. We really appreciate your feedback and will look into this. We currently have two trollies, two pushchairs, a hairdresser trolley and a wheelbarrow all on wheels - which we encourage sharing of during the sessions but understand this can sometimes be tricky for the little ones. We are careful to ensure there is enough space within the town for free movement. We look forward to welcoming you again soon.

Thank you for your review. Like many other indoor play venues, we are capacity limited to ensure an enjoyable experience for all of our visitors. This means due to the layout of our venue we limit users of our cafe to those booked into the session which also makes a safer environment for our youngest explorers. We really appreciate your feedback and will investigate the viability of other milk options. We hope you will be back again soon.

Thank you for your review - we are glad your toddler had such a lovely visit!

Thank you for your wonderful review! We can't wait to welcome you back again soon!

Thank you for your review - it is great to read how much you enjoy visiting. Thank you for your feedback regarding the trollies and pushchairs, these are very popular and we always ensure there are at least four of these items within the town at anytime and hopefully can use these as an opportunity to encourage sharing. We look forward to welcoming you back again soon.

Thank you for the excellent review! We really appreciate your kind words. We look forward to welcoming you back again soon.

Thank you for the wonderful review! We can't wait to welcome you back!