The Gallery Bar
The Gallery Bar
4.5
ข้อมูล
ระยะเวลา: 2-3 ชั่วโมง
แนะนำให้แก้ไขเพื่อปรับปรุงสิ่งที่เราแสดง
ปรับปรุงข้อมูลสถานที่ให้บริการนี้
มุมมองเต็มรูปแบบ
พื้นที่
ที่อยู่
ติดต่อโดยตรง
สถานที่ใกล้เคียงที่ดีที่สุด
ร้านอาหาร
27 ภายใน 5 กม.
สถานที่ท่องเที่ยว
20 ภายใน 10 กม.
มีส่วนร่วม
4.5
53 รีวิว
ดีเยี่ยม
36
ดีมาก
9
ธรรมดา
2
แย่
1
แย่มาก
5
Gary M
Castle Cary, UK27 ผลงาน
พ.ย. ค.ศ. 2019
Fine dining comes to Castle Cary, we had the Chefs table experience & observed the Chef cooking all eight courses, very special evening that we will be repeating
เขียนเมื่อ 11 พฤศจิกายน ค.ศ. 2019
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Hannah F
ซัมเมอร์เซ็ต, UK5 ผลงาน
พ.ค. ค.ศ. 2019 • เพื่อนๆ
Went for a pizza with a friend and the food was great. Small mistake on the bill but there service was excellent and they sorted it in a lovely friendly professional way. Will be back soon.
เขียนเมื่อ 17 พฤษภาคม ค.ศ. 2019
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
ZoeG208
Crewkerne, UK14 ผลงาน
ก.พ. ค.ศ. 2019 • คู่รัก
My husband and I visited a couple of weeks ago. It was our first visit to The Gallery Bar and as it was the weekend of Valentine's Day we thought it best to book in advance, and I am glad we did as they were very busy!
On arrival we made our way down the stairs to the Cellar, we were immediately welcomed by our waitress Jane, who was very busy making cocktails for a big table but showed us to our table.
We were then left with menus and a jug of water (a nice touch).
We started our evening with cocktails and ordered pizzas.
After our pizzas, we were enjoying the atmosphere so much that we moved from our table into the bar area and sat at the bar with a bottle of wine.
The place was buzzing, and had a great atmosphere.
Whilst we were sat at the bar, a gentleman (manager maybe, think his name was Sam) came out offered us a bowl of chips that were going spare which my husband tucked into happily.
The food was delicious, the atmosphere was friendly, the drinks great!
A fantastic little find in Castle Cary!
We will definitely be returning with friends as soon as I can organise babysitters 👍🏼😁
On arrival we made our way down the stairs to the Cellar, we were immediately welcomed by our waitress Jane, who was very busy making cocktails for a big table but showed us to our table.
We were then left with menus and a jug of water (a nice touch).
We started our evening with cocktails and ordered pizzas.
After our pizzas, we were enjoying the atmosphere so much that we moved from our table into the bar area and sat at the bar with a bottle of wine.
The place was buzzing, and had a great atmosphere.
Whilst we were sat at the bar, a gentleman (manager maybe, think his name was Sam) came out offered us a bowl of chips that were going spare which my husband tucked into happily.
The food was delicious, the atmosphere was friendly, the drinks great!
A fantastic little find in Castle Cary!
We will definitely be returning with friends as soon as I can organise babysitters 👍🏼😁
เขียนเมื่อ 27 กุมภาพันธ์ ค.ศ. 2019
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
J.P
เรดดิ้ง, UK36 ผลงาน
ก.พ. ค.ศ. 2019
Hi Rachel, Jane here. Thank you for your very personal review of my customer service skills, however I feel I must address some of the key issues you raised against me as I have a somewhat differing view of events and feel it has been unfairly portrayed.
You are indeed correct, there was a considerable wait for cocktails as each is hand made and there were 8 orders ahead of your order. I politely advised you (as is done with all other customers in this situation) that there would be a wait for your choice of beverage and you seemed more than happy when changing your mind and selecting a glass of Prosecco to avoid the delay. You are also correct in your remark about the availability of a table, I mistakenly advised you that we did not have a table available immediately for a walk in, fortunately my colleague was aware of an empty table at the rear of the restaurant and was able to rectify this and we were able to offer you one immediately. I personally laid it up with cutlery and the jug of tap water you requested and offered to seat you, however, you said you would like to drink your Prosecco at the bar before placing your food order. You were subsequently offered another table in the front bar a short time after as you seemed to be thoroughly enjoying the atmosphere of the bar area and conversing happily with both bar staff and your partner, which you accepted. Therefore your comment about having to sit to the bar (in a manner that obstructed any other patrons from accessing it) is a mystery.
I would like to offer my apologies that nobody checked on you, that is our error as you moved from one area to another and the member of staff was not aware you were now under their care so omitted to check you.
I would also like to apologise for the mistake involving the bill, it was entirely my fault, I accidentally pressed the wrong button on the till. Thankfully an itemised receipt was given and your partner was able to spot my error, for which I apologised profusely for when he came to the bar and brought it to my attention, as did my colleague who issued him with a full cash refund immediately, maybe this happened outside your earshot as you were still sat at your table some distance away from the situation?
I am sorry I was unable to meet your exacting standards during your visit, I personally really do try my best to ensure every customer is satisfied, however people’s views of what constitutes good customer service can be very subjective, and unfortunately on this occasion we, like the many other establishments you have left 1 star reviews for, were unable to live up to your expectations. You will see from other previous reviews that many people think very highly of the service we all offer, and return very regularly to spend many enjoyable evenings with us.
My intention in responding to your review is not to be sarcastic nor insulting,
simply just to provide a balanced and concise view of my version of events.
Once again I am very sorry that you felt we didn’t live up to your expectations and were prompted to leave a somewhat personal review of several members of staff, but would like to take this opportunity to invite you to return on another occasion when we would be delighted to accommodate you again.
You are indeed correct, there was a considerable wait for cocktails as each is hand made and there were 8 orders ahead of your order. I politely advised you (as is done with all other customers in this situation) that there would be a wait for your choice of beverage and you seemed more than happy when changing your mind and selecting a glass of Prosecco to avoid the delay. You are also correct in your remark about the availability of a table, I mistakenly advised you that we did not have a table available immediately for a walk in, fortunately my colleague was aware of an empty table at the rear of the restaurant and was able to rectify this and we were able to offer you one immediately. I personally laid it up with cutlery and the jug of tap water you requested and offered to seat you, however, you said you would like to drink your Prosecco at the bar before placing your food order. You were subsequently offered another table in the front bar a short time after as you seemed to be thoroughly enjoying the atmosphere of the bar area and conversing happily with both bar staff and your partner, which you accepted. Therefore your comment about having to sit to the bar (in a manner that obstructed any other patrons from accessing it) is a mystery.
I would like to offer my apologies that nobody checked on you, that is our error as you moved from one area to another and the member of staff was not aware you were now under their care so omitted to check you.
I would also like to apologise for the mistake involving the bill, it was entirely my fault, I accidentally pressed the wrong button on the till. Thankfully an itemised receipt was given and your partner was able to spot my error, for which I apologised profusely for when he came to the bar and brought it to my attention, as did my colleague who issued him with a full cash refund immediately, maybe this happened outside your earshot as you were still sat at your table some distance away from the situation?
I am sorry I was unable to meet your exacting standards during your visit, I personally really do try my best to ensure every customer is satisfied, however people’s views of what constitutes good customer service can be very subjective, and unfortunately on this occasion we, like the many other establishments you have left 1 star reviews for, were unable to live up to your expectations. You will see from other previous reviews that many people think very highly of the service we all offer, and return very regularly to spend many enjoyable evenings with us.
My intention in responding to your review is not to be sarcastic nor insulting,
simply just to provide a balanced and concise view of my version of events.
Once again I am very sorry that you felt we didn’t live up to your expectations and were prompted to leave a somewhat personal review of several members of staff, but would like to take this opportunity to invite you to return on another occasion when we would be delighted to accommodate you again.
เขียนเมื่อ 23 กุมภาพันธ์ ค.ศ. 2019
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Rachel1994
Boughton Monchelsea, UK23 ผลงาน
ก.พ. ค.ศ. 2019 • คู่รัก
Came to Castle Cary for a romantic weekend with my boyfriend and after several lovely ‘pub grub’ type meals, we fancied something a bit different for our final evening meal.
We hadn’t booked so expected to wait. Asked whether they had a table and Jane (Bartender) said no whilst her colleague said they could find one for us. We said we could wait at the bar and have a drink until a table became available and Jane again said ‘well I’m making 8 cocktails so you’ll have to wait’. Her colleague (think her name was Mollie?) said that she would make drinks for us.
We were pre warned that a table wouldn’t be ready until 8.15 ‘8.30 at the latest’ - this was at 7.50pm. At 8.35pm we’d had no update or offer of a table even though there were several empty tables and we were sat at the bar so the staff couldn’t easily forget we were waiting.
We asked to order our food and then at 8.50pm asked if we could move from the uncomfortable bar stools to a free table.
We then waited another 15 minutes and our food came out. The food was good. My boyfriends calzone was really tasty. My pizza was decent but I asked for extra salami which didn’t materialise. Small issue but on top of the overall poor customer service was quite annoying.
We weren’t asked whether our food was alright or if we wanted anything else.
We went up to the bar to pay our bill and were charged £63 which seemed high considering we’d had two drinks each and 2 pizzas. Luckily my boyfriend asked for an itemised receipt and we saw they’d charged us for a bottle of Prosecco when we’d only had one glass. We raised this and the manager came and refunded the extra we’d paid. He didn’t apologise for the error which I thought was rude.
I am anticipating the sarcastic and defensive response to this review from the owners, given their response to other reviews. I’d just like to point out that if these issues are recurring it’s clearly an issue and that most of your staff are great and clearly trying their best. It’s a shame that some are clearly either out of their depth or just not trained in customer service.
Food and venue are great but service hugely lets it down.
We hadn’t booked so expected to wait. Asked whether they had a table and Jane (Bartender) said no whilst her colleague said they could find one for us. We said we could wait at the bar and have a drink until a table became available and Jane again said ‘well I’m making 8 cocktails so you’ll have to wait’. Her colleague (think her name was Mollie?) said that she would make drinks for us.
We were pre warned that a table wouldn’t be ready until 8.15 ‘8.30 at the latest’ - this was at 7.50pm. At 8.35pm we’d had no update or offer of a table even though there were several empty tables and we were sat at the bar so the staff couldn’t easily forget we were waiting.
We asked to order our food and then at 8.50pm asked if we could move from the uncomfortable bar stools to a free table.
We then waited another 15 minutes and our food came out. The food was good. My boyfriends calzone was really tasty. My pizza was decent but I asked for extra salami which didn’t materialise. Small issue but on top of the overall poor customer service was quite annoying.
We weren’t asked whether our food was alright or if we wanted anything else.
We went up to the bar to pay our bill and were charged £63 which seemed high considering we’d had two drinks each and 2 pizzas. Luckily my boyfriend asked for an itemised receipt and we saw they’d charged us for a bottle of Prosecco when we’d only had one glass. We raised this and the manager came and refunded the extra we’d paid. He didn’t apologise for the error which I thought was rude.
I am anticipating the sarcastic and defensive response to this review from the owners, given their response to other reviews. I’d just like to point out that if these issues are recurring it’s clearly an issue and that most of your staff are great and clearly trying their best. It’s a shame that some are clearly either out of their depth or just not trained in customer service.
Food and venue are great but service hugely lets it down.
เขียนเมื่อ 17 กุมภาพันธ์ ค.ศ. 2019
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Brett N
Castle Cary, UK4 ผลงาน
พ.ย. ค.ศ. 2018 • เพื่อนๆ
Great place, quirky basement bar. Staff are 10 out of 10. Great value. Love the place. We take friends and family and are treated fabulously well. Thanks
เขียนเมื่อ 16 กุมภาพันธ์ ค.ศ. 2019
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Hafod W
2 ผลงาน
ธ.ค. ค.ศ. 2018 • เพื่อนๆ
After only recently moving to Castle Cary and with a large group of friends about to descend on us to help celebrate my 40th Birthday, I needed somewhere we could go to in walking distance and with only a couple of weeks notice. I had already been to the Gallery Bar for a drink one evening and found the staff (Jane) absolutely wonderful so I got in contact with Sally and Sam to see if they could help. They couldn't have done more. They sorted the food and drink for us and all 24 of us had an amazing evening with more food than we knew what to do with. Everyone commented on what a fabulous night it was and I want to take this opportunity to thank Sally and Sam for everything they did for Brett and I. We'll definitely be back to this little treasure of a place. THANK YOU!!!!
เขียนเมื่อ 5 ธันวาคม ค.ศ. 2018
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Robert K
Castle Cary, UK32 ผลงาน
พ.ย. ค.ศ. 2018 • คู่รัก
Yes I'd admit we only live a stones throw away but it's one of those places you keep going back, yes there are the odd little hic up but nothing to worry about, you get good food a mixture of music and good company, the owners on Friday night were running around taking orders for food and drinks as though they were running the London marathon, good on you Sally and Sam for giving us an alternative to the other pubs in the town and hope to see you soon.
เขียนเมื่อ 18 พฤศจิกายน ค.ศ. 2018
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
willrogerson
Skipton, UK1 ผลงาน
ต.ค. ค.ศ. 2018 • เพื่อนๆ
I’m no stranger to this underground cellar bar and Pizza restraunt. I had not been for over a year but heard “David Lunes” was playing, so I called to find out the exact night and time he was due to play. Unfortunately the staff didn’t know and told me they had never heard of him. I ordered a bottled beer only to find it out of date by several months. When I mentioned this to the chap behind the bar he just shrugged his shoulder. His response was not what I expect from a venue I used to value. The barman was nothing but rude and unhelpful, not to mention drunk or drugged. I think a new staff member is needed.
เขียนเมื่อ 22 ตุลาคม ค.ศ. 2018
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Hi Will- Sam here, manager/owner of The Gallery Bar. You have known me for around five years now and the only reason you have written this review is because we had a minor disagreement in The George Hotel and it seems that I have evidently made you feel silly, for which I'm sorry. Re the musician David "Lunes" you speak of the reason no one had heard of him was because his name is David 9 LUNAS and you are more than welcome to ask any one of the thirty to forty people who were in the bar on Friday 19th October that it was a great show as always, as he is a regular performer. When you say you hadn't been in over a year I find that peculiar as myself and any of my staff and regulars will dispute this as you are in regularly in your normal position at Ralph's end of the bar... strange. Yes there was some bottles of ale that where out of date but as you say you ordered it and drank it then ordered another and drank it then asked me for a discount because they were out of date to which I actually offered you a refund but you wouldn't accept it. Your choice. I then disposed of the remaining out of date ales. Drunk or drugged is a funny way to describe our conversation we had about ales from your native area in Yorkshire then parting on good terms. If you had come to me and told me you were upset with the way I spoke to you in The George Hotel I would have happily obliged you, and, offered you some drinks on me when you next visited- Instead you go down the route of what some might say borders on slander. Anyhow I hope you don't bare a grudge and I would be happy to see you in The Gallery Bar again.
เขียนเมื่อ 2 พฤศจิกายน ค.ศ. 2018
คำตอบนี้เป็นความเห็นหรือทัศนะของตัวแทนของฝ่ายบริหาร และไม่ใช่ของ Tripadvisor LLC
RichSutton
The Royal Town of Sutton Coldfield, UK82 ผลงาน
ก.ย. ค.ศ. 2018 • คู่รัก
Had dinner here recently with my partner. The restaurant is downstairs in what looks like a converted cellar so very atmospheric - was recommended to us by some locals in The George pub so was expecting it to be really busy on a Friday night but had no trouble getting a table for you.
The food is all freshly cooked so expect a bit of a wait but well worth it.
The food is all freshly cooked so expect a bit of a wait but well worth it.
เขียนเมื่อ 6 ตุลาคม ค.ศ. 2018
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Dear Francesca, We were very much hoping you'd contact us as there was a great amount outstanding on your bill despite us recompensing you, owing to over £100. We do hope that you'll speak to your friend about this that was kind enough to come around and offer this. We were so sorry you were so disappointed with the Gallery Bar. I know that a member of staff misheard 'no chillis' for 'no cheese' and this caused some confusion in the kitchen but we were never informed of an allergy to chillis. We only offer one pizza on the menu with chillies and so why they would order this pizza when they had that allergy we are confused. There were three pizzas with chilies made in your big group under the same order when this was brought up as a mistake, and so as a good will gesture we took all of these off the bill amounting to a considerable amount even so we did think you enjoyed them as they were certainly all eaten!
เขียนเมื่อ 4 ตุลาคม 2017
Are you having a laugh? We insisted that we paid for the dishes we ate, but were refusing to pay for the items such as the banoffee pies and other desserts on our bill (which we wanted but were never offered to us because your staff couldn't be bothered to serve us). We asked for the bill three times over a 40 minute time frame and no one could be bothered to bring it to us. Therefore we came to the bar to pay and then told them the items that were on our bill that we did not have. And we did not want to pay for the starter that came out after the main meal that we did not eat. This was met with an angry response and we were shouted at 'DON'T BOTHER PAYING FOR ANYTHING THEN' by the other owner.
We insisted that we paid for the items that we ate and wanted to leave as soon as possible. Quite frankly your response shows that lack of care for good customer service.
เขียนเมื่อ 14 ตุลาคม 2017
แสดงผลลัพธ์ 1-1 จาก 1
นี่คือข้อมูลสถานที่ให้บริการของคุณบน Tripadvisor ใช่ไหม
คุณเป็นเจ้าของหรือผู้บริหารสถานที่ให้บริการแห่งนี้ใช่ไหม อ้างสิทธิ์รายชื่อธุรกิจของคุณเพื่อตอบรีวิว อัปเดตโปรไฟล์ และอื่นๆ อีกมากมายได้ฟรี
อ้างสิทธิ์ในข้อมูลสถานที่ให้บริการของคุณ