Dear Previous employee (?) Thank you for your feedback. As a business we have guidelines where you are able to confidentially report poor behaviour, bullying or any other misdemeanor by other staff members. I urge you to follow this grievance procedure which will allow you to provide us with evidence to act upon. You say the animals are not treated correctly behind the scenes? There are no behind the scenes the whole farm is pretty much avialable for the public to see! In addition we are required to have a licence from the local authority and vetinerary service to ensure all our animals are in good condition and looked after correctly. We have just received yet another FIVE star rating - so I am unclear where your facts come from suggesting they are not well treated|? Animals are always and will always be our first priority. We follow BHS working guidelines which are all recorded and available for inspection by the local authorities. I cannot comment on your third party employee views because those people have not written this so purely hearsay! As a former employee, you are able to follow the grievance procedure and I would certainly encourage that so you can evidence to us your claims. You seem to be a former 'anonymous' and disgruntled employee so I think it unlikely that you wil come forward to present your evidence. It is sad that we have 95% of 5 star reviews and the poor ones are always from those who have made a mistake themselves or have left under a cloud. Please do get in touch by following the grievance procedure and we will rectify any proven comments which justify this review.

We do give our sympathies to them and their family; however throughout the booking process we explain that late arrivals or no shows are not refundable nor alternative dates offered inside the 48 hour cancellation period. The reason is much the same as a theatre or concert ticket, in that if you book that performance but cannot make it, you would not expect an alternative date offered because that revenue is lost to the venue. So for this reason we must support our team with fairly rigid guidelines. We are very sorry for what has happened regarding this situation. Should you wish to discuss this further please email smile@pukkapacas.com Many Thanks, Charnwood Forest Alpacas & Chilli Bean Kitchen

Thank you for a lovely review! We're glad you had fun with the alpacas, and hope you will come and see us again soon :)

Thank you for a great review! We hope you will come and see us and our fleecy friends again soon!

Thank you for your review. We appreciate all feedback, whether good or bad, and we do ensure all comments are taken on board and discussed with the relevant team members. Should you wish to discuss this further please email smile@pukkapacas.com Many Thanks, Charnwood Forest Alpacas & Chilli Bean Kitchen

Thanks for the review, so pleased you enjoyed riding our lovely horses around the farm. Hope you will be back again soon :)

Thank you for a lovely review, Siobhan will be so happy to hear that you enjoyed her walk! We're glad you had fun with the alpacas, and hope you will come visit us again!

Thanks for your honest review, we really appreciate all feedback and will take it into consideration. We're glad you had fun with the alpacas but apologise for your experience in our Chilli Bean, it's something we will look into.

Thank you for a lovely review, Flo will be so happy to hear that you enjoyed her walk! We're glad you had fun with the alpacas, and hope you will come visit us again