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Jack S
2 ผลงาน
ก.พ. ค.ศ. 2023
I am writing this response to the response I got from The Dive Academy about how the smoking of the divers and especially their staff ruined my dive trip (see below for a few days ago. The Dive Academy answer essentially said you try to accommodate everyone and the is all dive tours in Thailand.
Today I went to same Marine Park on an Island hopping tour, the same amount of time on the same type of boat. Not a single staff member or patron smoked.
The trip was awesome (run by KS Ruang Sri).
To the Dive Academy: You totally missed the point. Your staff sets the example. Most of your staff on the boat were chain smokers. I went on your tour to enjoy diving and enjoy fresh CLEAN salty air. I did not pay for to breath secondhand smoke from your staff. You are the employer and set the rules. Your staff's cigarette addiction is just that, their addiction. If your staff cannot handle not smoking than you need new staff. Simply saying that is the way it is Thailand, is not good enough.
Today I went to same Marine Park on an Island hopping tour, the same amount of time on the same type of boat. Not a single staff member or patron smoked.
The trip was awesome (run by KS Ruang Sri).
To the Dive Academy: You totally missed the point. Your staff sets the example. Most of your staff on the boat were chain smokers. I went on your tour to enjoy diving and enjoy fresh CLEAN salty air. I did not pay for to breath secondhand smoke from your staff. You are the employer and set the rules. Your staff's cigarette addiction is just that, their addiction. If your staff cannot handle not smoking than you need new staff. Simply saying that is the way it is Thailand, is not good enough.
รีวิวของ: Diving Tour for certified divers from Koh Samui
เขียนเมื่อ 8 กุมภาพันธ์ ค.ศ. 2023
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Jack S
2 ผลงาน
ม.ค. ค.ศ. 2023
The dive tour was fine and instructors knowledgeable. However, the smoking totally ruined cigarette smoke an hour boat ride there and an hour boat ride back. It completely ruined what would have been a good dive trip. The smoke goes from the from the front of the boat straight through to the back. The staff was amongst the worst smokers. You also smell it even when you are not moving. Then many of the divers and staff light up in the main cabin before going up front because they cannot light their cigarettes because of the wind.
I WILL NEVER DIVE WITH THIS COMPANY AGAIN BECAUSE OF THE SMOKING. If you want to smoke, go to a bar. Not on a dive trip. I paid for a dive trip, not for your staff and divers to smoke.
I WILL NEVER DIVE WITH THIS COMPANY AGAIN BECAUSE OF THE SMOKING. If you want to smoke, go to a bar. Not on a dive trip. I paid for a dive trip, not for your staff and divers to smoke.
รีวิวของ: VIP Tour Angthong Marine Park
เขียนเมื่อ 1 กุมภาพันธ์ ค.ศ. 2023
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The Dive Academ... S
Hi Jack,
We are disappointed to hear about the unpleasant experience you had on your diving trip due to the smoking. We try our best to accommodate the preferences and expectations of each of our customers, but we cannot always do so.
There are several factors we take into consideration when establishing a smoking-policy, and yet no matter what policy we enact someone is going to be unhappy if we allow smoking, or disallow smoking, either way.
It is unlikely that you will find a diving company in Thailand that prohibits smoking on their boat(s). We have addressed the issue and asked our staff to be more conscientious and considerate of the non-smokers on the boat during our daily trips.
Thank you for your honest feedback.
เขียนเมื่อ 4 กุมภาพันธ์ ค.ศ. 2023
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David A
2 ผลงาน
ม.ค. ค.ศ. 2023 • คู่รัก
John and team run a very efficient operation. Unfortunately one of the divers in our party got quite sick but the staff accommodated us with great care and empathy. Another time we’ll be back. For now, I recommend The Dive Academy for your all your scuba diving adventures and more!!
รีวิวของ: Discover Scuba Diving at Koh Tao or Sail Rock from Koh Samui
เขียนเมื่อ 26 มกราคม ค.ศ. 2023
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KeMi1973
ชเวนเฟิร์ต, เยอรมนี295 ผลงาน
Wir haben unseren Sohn, der taucht nach Koh Tao begleitet und sind dort geschnorchelt. Beides wurde von Beginn an höchst professionell behandelt. Die Buchung, Abholung vom Hotel, Einführung und die Fahrt mit dem Schnellboot - alles super. Sowohl die beiden Tauchgänge als auch unsere Schnorchel-Eindrücke haben begeistert. Nettes und hilfsbereites Team, guter Lunch und auf dem Heimweg gab es vor Samui noch Delfine. Ein rundum gelungener Tag, herzlichen Dank dafür!
รีวิวของ: Diving Tour for certified divers from Koh Samui
เขียนเมื่อ 1 กันยายน ค.ศ. 2022
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pamandyoz
ลอสแอนเจลิส, แคลิฟอร์เนีย18 ผลงาน
ส.ค. ค.ศ. 2022 • ครอบครัว
I've dived with these guys on numerous occasions in the past. I've used them to certify my son and I've sent my sister here to do refresher courses and diving. In the past they were always great. Very organized and very buttoned up.
Unfortunately all of that now seems to be a thing of the past. I've just spent 10 day in Samui and planned to do numerous dives. My sister was visiting with me and she planned to do a refresher and numerous dives. We did no diving at all!
The shop continued to change schedules at the very last minute with no consultation or any flexibility. It was basically you suit us, or piss off. Unfortunately we were with a bigger family group and our schedules couldn't accommodate the last minute shifts. The first time they blamed maintainable which I call BS on and the second time they didn't even try to make an excuse. Needless to say, there wasn't a third.
When I'm looking for a dive shop, I want them to be organized and buttoned up. This breeds confidence for me. These guys are far from where they need to be and I wouldn't recommend them to anyone.
I'd payed a deposit which in fairness they did fully refund, however, not until three attempts and a negotiation.
Give them a miss and find someone that values your custom and gives you confidence.
Unfortunately all of that now seems to be a thing of the past. I've just spent 10 day in Samui and planned to do numerous dives. My sister was visiting with me and she planned to do a refresher and numerous dives. We did no diving at all!
The shop continued to change schedules at the very last minute with no consultation or any flexibility. It was basically you suit us, or piss off. Unfortunately we were with a bigger family group and our schedules couldn't accommodate the last minute shifts. The first time they blamed maintainable which I call BS on and the second time they didn't even try to make an excuse. Needless to say, there wasn't a third.
When I'm looking for a dive shop, I want them to be organized and buttoned up. This breeds confidence for me. These guys are far from where they need to be and I wouldn't recommend them to anyone.
I'd payed a deposit which in fairness they did fully refund, however, not until three attempts and a negotiation.
Give them a miss and find someone that values your custom and gives you confidence.
รีวิวของ: Diving Tour for certified divers from Koh Samui
เขียนเมื่อ 30 สิงหาคม ค.ศ. 2022
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Isabelle Y
ฟินิกซ์, อาริโซน่า26 ผลงาน
We went to Koh Tao for diving. It was my boyfriends first time diving. I booked with the Dive Academy but when we showed up it seemed like all the dive shops in the area were operating trips together. It seemed like our guide was from Silent Divers (he was wearing a SD shirt), not the Dive Academy so I’m not sure how it works.
The dive was good. Very good, safe, clean equipment. It personally wasn’t my favorite dive spot (Cozumel, Mexico is! ) but still pretty good. The boat ride was fine. They gave us sea sickness meds so we were fine but 2 people got sick. Sit near the back of the boat. We went to Koh Tao Japanese gardens and near Koh Nuan. Sadly a lot of the corals seemed faded and not colorful and we didn’t see any large fish or sea animals but we were in shallower water. Hope the corals come back, it’s truly a beautiful area and islands still. Definitely worth a snorkeling or scuba trip! We saw many sea cucumbers, parrot fish, and Angel fish.
We paid for a private divemaster and our guide was Alex. He was okay but I feel like he could have been more friendly and engaging. He didn’t talk to us much at all besides what was necessary and seemed a bit closed off.
I think he could have explained more for beginners and been a little more personable and talkative.
He was a great guide underwater though and constantly looked out for us and helped control our buoyancy. I felt super safe the whole time in the water with him. He also helped us use our camera underwater and pointed out some cool underwater flower things.
The food was okay. It’s scuba, not gourmet lol. My boyfriend liked it. I wish there were more options.
We talked to another scuba guy after the tour about how to get a taxi and he was super helpful so I’d like to mention him! I don’t know his name but he had big earrings and dark hair. He was super friendly and gave us a lot of tips about going around the island, getting taxis, and paying for things.
Decent experience overall
The dive was good. Very good, safe, clean equipment. It personally wasn’t my favorite dive spot (Cozumel, Mexico is! ) but still pretty good. The boat ride was fine. They gave us sea sickness meds so we were fine but 2 people got sick. Sit near the back of the boat. We went to Koh Tao Japanese gardens and near Koh Nuan. Sadly a lot of the corals seemed faded and not colorful and we didn’t see any large fish or sea animals but we were in shallower water. Hope the corals come back, it’s truly a beautiful area and islands still. Definitely worth a snorkeling or scuba trip! We saw many sea cucumbers, parrot fish, and Angel fish.
We paid for a private divemaster and our guide was Alex. He was okay but I feel like he could have been more friendly and engaging. He didn’t talk to us much at all besides what was necessary and seemed a bit closed off.
I think he could have explained more for beginners and been a little more personable and talkative.
He was a great guide underwater though and constantly looked out for us and helped control our buoyancy. I felt super safe the whole time in the water with him. He also helped us use our camera underwater and pointed out some cool underwater flower things.
The food was okay. It’s scuba, not gourmet lol. My boyfriend liked it. I wish there were more options.
We talked to another scuba guy after the tour about how to get a taxi and he was super helpful so I’d like to mention him! I don’t know his name but he had big earrings and dark hair. He was super friendly and gave us a lot of tips about going around the island, getting taxis, and paying for things.
Decent experience overall
รีวิวของ: Diving Tour for certified divers from Koh Samui
เขียนเมื่อ 29 สิงหาคม ค.ศ. 2022
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Jennytravelswithkids
เวียนนา, ออสเตรีย24 ผลงาน
ส.ค. ค.ศ. 2022 • ครอบครัว
Im happy I choose Dive Academy Samui since I was a bit nervous. My 16 year old achieved his Advanced OW with Clive, he was excellent, very experienced and supportive. My son felt very confident with him! Had a few beautiful dives (sail Rock being his favorite).
I myself (almost 50!) and my 2 other kids did my scuba discovery with Mati. Also excellent, very supportive and careful, very calm, took his time with a tad scared momma… and instilled love for diving in my kids. Thanks so much! Sorry I couldn’t thank you in person but I got seasick on the boat in the way back 😂. Thanks to Khun Dao for organizing everything perfectly! Can highly recommend!
I myself (almost 50!) and my 2 other kids did my scuba discovery with Mati. Also excellent, very supportive and careful, very calm, took his time with a tad scared momma… and instilled love for diving in my kids. Thanks so much! Sorry I couldn’t thank you in person but I got seasick on the boat in the way back 😂. Thanks to Khun Dao for organizing everything perfectly! Can highly recommend!
รีวิวของ: Diving Tour for certified divers from Koh Samui
เขียนเมื่อ 16 สิงหาคม ค.ศ. 2022
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J V
Attleborough, UK1 ผลงาน
ม.ค. ค.ศ. 2022 • เดินทางคนเดียว
Learnt to dive with the Dive Academy and did my advanced open water also. Great standard of teaching. Good fun! Only pool on the island specifically for dive training which was great. Had some fantastic dives. It was like swimming in giant aquarium packed with amazing coral and fish!
They were also very helpful with getting to know the local area, places to go and stay...
Thanks!
They were also very helpful with getting to know the local area, places to go and stay...
Thanks!
เขียนเมื่อ 27 มีนาคม ค.ศ. 2022
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BigT71
กรุงเทพมหานคร (กทม.), ไทย195 ผลงาน
ก.ค. ค.ศ. 2021
I started with the open water dive course with my 10 year old son, we loved it and moved on to the advanced as well. we ended up doing nearly 20 dives in total and the whole team were amazing. Very efficient, great teachers and dive guides, Samira and Ben were incredible and I cannot recommend the Dive Academy highly enough. Safety focused, reliable, punctual, friendly and highly competent. We had great fun and are heading back to do some more dives.
รีวิวของ: PADI Open Water diver course with eLearning
เขียนเมื่อ 16 กันยายน ค.ศ. 2021
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Marleen M
2 ผลงาน
ก.ค. ค.ศ. 2021
We had a wonderful day in Ang Thong. The transfer and pick-up worked smoothly, our guide was super nice, so you felt totally comfortable at all times. The boat trip (on a very well maintained Super Speed Boat) was great (do not forget to put on sun screen lotion!), we were supplied with drinks. First stop was the lagoon, which took a bit of hike to get to. Our guide told us things about Ang Thong and the fish and wildlife. We saw small stingrays. The second stop was kayaking. Through Covid we were really the only ones in the whole national park, which was of course very special. After kayaking, a perfect Thai lunch was prepared for us. Super tasty. After that we could relax a bit until we went to the last stop, snorkeling. This was great! Our guide was always near us and spotted fish for us. Also here we could see Stingrays and a puffer fish! After the day we were taken back to our hotel. I would recommend it to everyone to do the trip with Dive Academy! It was really great and we had an awesome day! Thanks again!! :)
รีวิวของ: VIP Tour Angthong Marine Park
เขียนเมื่อ 30 กรกฎาคม ค.ศ. 2021
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OceanGem08
สหราชอาณาจักร106 ผลงาน
What dive spots around Koh Samui do you recommend? I’ve read that Sail Rock is FULL of divers! We are going to be there in early February. Thanks.
Paul M
Koh Samui108 ผลงาน
Hi there, Sail Rock is a popular site as it is the best dive site in the area but travelling with The Dive Academy by speedboat means you get to the site as one of the first boats there. Just let us know if you'd like to book, we have lots of trips to Sail Rock coming up!
Arvind C
เฉวง, ไทย1 ผลงาน
I have my parents (age 73-decent swimmer & mother age-71 non swimmer) and me (age 42 PADI Advanced Open Water), would you be able to provide dive instructors to help with a snorkel expedition at the national park?
Paul M
Koh Samui108 ผลงาน
Hi,
Our instructors do accompany all of our tours including snorkeling and our Angthong trips. When are you thinking of coming to Samui?
For all information, we recommend sending an email to us.
Best regards,
Claire
Arvind C
เฉวง, ไทย1 ผลงาน
I have my parents (age 73-decent swimmer & mother age-71 non swimmer) and me (age 42 PADI Advanced Open Water), would you be able to provide dive instructors to help with a snorkel expedition at the national park?
Kali1705
วอล์ฟสบุร์ก, เยอรมนี116 ผลงาน
This should be answered by the Dive Academy
Hi,
Can you please tell me all the steps up to PADI divemaster from beginner. How many courses, dives, etc. does it mean and what would be the whole price.
Thank you,
Csaba
Paul M
Koh Samui108 ผลงาน
Hi Csaba, thanks for your enquiry.
If you could let us have your email address it will be easier for us to send you the information that way - there is a lot of information to share.
Or you can find us on Google and send us an email asking the questions and we will answer you.
Look forward to hearing from you.
Regards,
Paul
Prachi N
4 ผลงาน
Hi I have an 8 yr old son who is very keen on diving and snorkelling, he is a good swimmer, would he be allowed for diving and snorkelling
Paul M
Koh Samui108 ผลงาน
Hi Prachi,
The minimum age to start diving is 8 years old and they can complete a PADI programme called Bubblemaker, which is designed especially for young children between the ages of 8-10 years. If you would like more information on this programme, please send us an email and we can provide you with all of the details.
Best regards,
The Dive Academy
Sinziana2011
มิวนิค, เยอรมนี45 ผลงาน
Hello, I would like to have my advanced open water course with you in April. I will be in Koh Samui 11-19 April, and I was thinking tohave the course right in the begining of that period, can you accomodate me? I have already written you using the form on your website but I didn't hear anything from you as yet.
Regards,
Sinziana
Paul M
Koh Samui108 ผลงาน
Hi Sinziana,
Sorry we do not appear to have received an email from you? Perhaps you could re-send it to us....
April is usually a great time to come to Koh Samui and we do have availability on the dates you mention.
Best regards,
Claire
Sam S
ฮ่องกง, จีน
Is Dec a good time for scuba diving?
Paul M
Koh Samui108 ผลงาน
Hi Sam,
November/December are usually rainy season on Samui. However that doesn't mean we are not able to go diving. As long as conditions are still ok then we do still dive. Generally speaking the best time for diving in Samui is March-September.
Best regards,
The Dive Academy
AlphaNation
ฮูสตัน, เท็กซัส87 ผลงาน
I will be in Koh Samui June 11th - 20th, 2016. I am looking for the best possible chance to dive with whale sharks and possibly sharks. Do you recommend a specific day and/or place to go out with The Dive Academy?
Paul M
Koh Samui108 ผลงาน
Hi there,
We do have whale shark sightings throughout the year across a few different dive sites. Unfortunately sightings are infrequent and so there is a lot of luck involved. The best location in the Gulf of Thailand with the possibility of seeing a whale shark is Sail Rock. Please contact us for more details on schedule and options available.
Tamar T
Ljubljana8 ผลงาน
Hello, can anybody tell what the price is.
We would like to go snorkeling,
any suggestions?