Hi Bernice99, We are sorry to hear your visit did not meet your expectations. All your feedback has been passed along to the correct managers for follow up with their teams. If you would like to provide more detailed feedback on your visit please contact us at info@thermea.ca to speak with a team member.

Hi cptravel2000, Thank you for sharing your review, we are pleased to hear you had a relaxing day. Your feedback on our men’s change room has been passed along to management as they plan for future improvements to the facilities. Depending on the day of the week you visited, it can be busy. If guests are looking for a quieter day, we recommend a Tuesday or Wednesday. With our new online booking, you can book the day off work and be assured you have a spot reserved at the spa. We are pleased to hear you’ll be back, see you soon!

Hi Marlene G, Thank you for the review, we are pleased you enjoyed your spa day. We hope you were also able to take in the Aufguss ceremony in the sauna. The Aufguss is a ceremony where snowballs infused with essential oils are melted on the stove, while a Sauna Meister distributes the scent and heat using rhythmic towel movements. It’s a beautiful performance, and also a one of a kind experience. We hope to see you again soon!

Hi TheMaslos, We are pleased to hear you enjoyed your visit. A -5 degree February day is truly a gem in Winnipeg and is the perfect opportunity be outside at the spa. We hope to see you again soon!

Hi DCHIZICK Thank you for sharing your feedback on your first visit to the spa, we are sorry to hear it did not meet your expectations. Your comments have been shared with the customer service manager, so we can improve the level of service provided to each guest. Rest assured this is not the standard we intend to set. For your next visit, please know that after the exit to the change room, before you enter the spa, we have an Ambassador Station where a staff member is located to guide you through the site, either with a tour or a map. They are also stocked with fresh towels, so guests don’t need to venture to the front desk for a fresh towel, this is especially good to know in the winter as you mentioned, because the towels do freeze quicker. We hope these tips have cleared up some of your concerns for your next visit. Please don’t hesitate to connect with our Ambassador or other staff member during your next visit to answer any more questions you may have.

Hi 974geraldk, Thank you for sharing your review from your last visit. We are pleased to hear you made the most of your day, cycling through all the hot, cold and relaxing features. The benefits of each stage are overwhelming and surely left you feeling great, especially after fueling up in the Restö and the massage. We have shared your feedback with our staff so they too can enjoy your positive review. See you again soon!

Hi jamaicanforeigner, Thank you for sharing your feedback, we are sorry that your visit did not meet your expectations. Our online booking system guarantees each guest a locker and access to the thermal experience. We have a 10 minute window for guests to arrive before or after their reserved time, in the event many people are early or late this can result in a bit of a line up at the front desk. However, rest assured that your spa day is secured and there is no risk of not getting access. Your comments about the site cleanliness have been passed along to the manager of the department to address with the team. As for the spray, we use it to help maintain the water quality, so our pools remain clean and safe for all guests. Our team member just tested the spray on the ground to ensure the sprayer was working before administering it to the pool. We also suggest if you are looking for a quieter day, to reserve your access on a Tuesday, Wednesday or Thursday as these days are typically less busy resulting in a quieter experience.

Hi mikefB2162GO, Thank you for sharing your feedback on your most recent visit, we are happy to hear you and your wife enjoyed your visit! We agree that the log cabin FLAM, is one of the best places to relax and unwind especially when the winter weather is only -3 degrees. You will be happy to hear we just replaced our heaters in FLAM so they will not only function properly but provide more heat for those guests using the feature. We hope to see you again soon!