We are very sorry to hear this concern about your visit, at National Trust we strive to welcome everyone and it seems that your visit fell well short of our high standards. This is a real concern to us, one which we have taken seriously. The teams in the visitor reception and café will be informed about this visit and we will seek to resolve any issues found. We have also received your email and responded there. If you would like to raise any specifics of any parts of the visit we will speak to the areas and address this as needed.