Dear Marilyn B, Apologies for any confusion following your enquiry into visiting the Spa. We do offer treatments for children and these can be found listed under the Children Treatments section of our Services on the website. At this time we are unable to offer a Facial for any guests until 15th August due to the Government Guidelines. Our company policy is that we are unable to carry out any Body Treatments on guests under the age of 16 including Massage, which is why were unable to offer you this option when you enquired, although i am aware our Supervisor did offer to book a Scalp Massage for your Daughter instead. Our Facilities are only available for use by Spa Day guests and although we state we are able to carry out treatments for children, we can not allow children to attend on Spa Days unless on specifically designated Group Bookings. This is due to the fact for health and safety the Hot Tub temperature needs to be reduced which takes several hours. Our Supervisor did offer to book yourself and your Daughter in for Treatments in one of our double treatment rooms, followed by Afternoon Tea in our courtyard which you declined. At the time of your call i was in the Spa arriving guests and not available in the office to speak with you, as you did not wish to leave any details i was unable to contact you later that day to discuss this further. However if you wished to discuss booking a visit to the Spa please contact info@owlhousedayspa.co.uk and we can get this organised for you. Kind Regards

Thank you so much for your review. We are really pleased to hear you had such an enjoyable day with ourselves and i will be passing your kind remarks to the owl house team. We hope to welcome you again soon. Kind Regards

Thank you so much for your review. We are pleased to hear that your enjoyed your Spa Experience with ourselves. Our apologies for the mix up with the Cream on your Afternoon tea, we will be looking into how this happened. I will be passing your kind remarks to the owl house team and are really pleased to hear you plan on returning again, we look forward to welcoming you back to the Owl House again in the future. Kind Regards

Dear Guest, Thank you so much for your review. We are pleased to hear that the experience as a whole was enjoyed by yourself & your party and that our additional package options made your experience all the more relaxing. We pride ourselves on our high standard of treatments and we are again so happy to hear that the massage was tailor made to leave you feeling soothed. I will be passing your kind remarks to the owl house team. We hope to welcome you again soon. Kind Regards

Dear Guest, Thank you so much for your review. We are pleased to hear that all aspects of your visit were thoroughly enjoyed and the visit itself was memorable. We hope to welcome you again soon. Kind Regards