California Cliffs
California Cliffs
4
เกมและแหล่งรวมความบันเทิง
อ่านเพิ่มเติม
0:00 น. - 23:59 น.
วันจันทร์
0:00 น. - 23:59 น.
วันอังคาร
0:00 น. - 23:59 น.
วันพุธ
0:00 น. - 23:59 น.
วันพฤหัสบดี
0:00 น. - 23:59 น.
วันศุกร์
0:00 น. - 23:59 น.
วันเสาร์
0:00 น. - 23:59 น.
วันอาทิตย์
0:00 น. - 23:59 น.
ความคิดเห็นของนักท่องเที่ยว
แนะนำให้แก้ไขเพื่อปรับปรุงสิ่งที่เราแสดง
ปรับปรุงข้อมูลสถานที่ให้บริการนี้
มุมมองเต็มรูปแบบ
พื้นที่
สถานที่ใกล้เคียงที่ดีที่สุด
ร้านอาหาร
67 ภายใน 5 กม.
สถานที่ท่องเที่ยว
37 ภายใน 10 กม.
มีส่วนร่วม
4.0
15 รีวิว
ดีเยี่ยม
10
ดีมาก
1
ธรรมดา
2
แย่
0
แย่มาก
2
Aaron M
Norwich, UK17 ผลงาน
เม.ย. ค.ศ. 2023
Everything was atrocious from booking process to the holiday itself. In short…
• The booking process is awful.
• The park had basically no food from the menu available, so we had to eat off site every day.
• The staff we’re rude and unhelpful.
• I have complained officially and have been told that you literally couldn’t care less (I have the emails to prove it… should you want to read them).
• I also complained to the manager on site who advised she would 100% follow this up and stay in touch… she has not. Not even a single reply to any of my emails.
You are absolute disgrace.
If you are at all interested (and at this point it could not be clearer that you indeed are not) the initial complaint is detailed below.
I booked a weekend away for my partner, myself and our 2 children at your California Cliffs park in Norfolk. We booked and paid in full and consequently I received 10 confirmation emails
Each one of these had a the same reference number however each one also stated we had an outstanding balance and I needed to log into my account to make any amendments.
I attempted to log in but it said an error had occurred, so I assume it was because I had only just made the booking so maybe the landing page had not yet fully been rendered.
In any case, I left it 24 hours and tried to log in again only to have the same error.
This was when I decided to call you AND this is where my complaint really beings.
I was sent around in circles on your phone line (both the one on the confirmation email and the one that displays on the error AND the one on your actual website) only to land at the same answer every time. I need to log in and use your live chat. Impossible if I cannot log in right?
on a side note... your record voice mail states "We are OBSESSED with improving our customer experience". That in itself is, at this point, an insult.
I finally called your sales line with the thinking that whilst you may not be interested in speaking to existing customers, you at least would be keen to speak to new customers looking to spend some money... would you believe it, I was correct.
The guy on the phone quickly explained to me that the reason I could not log on was because I had cancelled the booking! I ABSOLUTLEY HAD NOT and explained this. To which he then explained that you are having multiple system issues including but limited to;
• payments being stuck, then rejecting causing system generated cancellations.
• holiday dates being moved.
• multiple payments being taken.
It turns out the first had happened to me. Your system failed and my booking was then cancelled WITH NO NOTIFICATION. Remember, at this point I have 10 confirmation emails and not a single mention of a cancellation.
The guy on the phone then said I could re-book the holiday and as I have promised my children this little break, I have no option to comply.
So now I am £359 down in terms of the holiday I have had to book twice (At the time of writing this, I have been refunded for the first payment).
I asked the guy on the phone there was anything he could offer in terms of compensation for the inconvenience to which, after checking with a manager, he said no "because you are not the only customer this has happened to" meaning that this is not a one off and that it is a known issue.
I then asked for conformation of the cancelled holiday, so I had that to hand for when the money inevitably does not get refunded. That email really got me because it states that YOU CANCELLED THE HOLIDAY BECAUSE WE FAILED TO MAKE PAYMENTS AFTER YOU HAD TRIED CONTACTING US MULTIPLE TIMES! Like it’s my fault, like I have failed to pay you.
I want to summarise here because I know that I have gone into a fair bit of detail.
• I booked a holiday and paid in full.
• your system errored and cancelled the booking but failed to let me know this and instead confirmed the booking 10 times.
• I have had to rebook at further expense.
• I have been made out to be a "bad payer" by your systems cancellation process.
One final point and this is a big one.
If I had turned up on the day, bags packed with a car full excited kids and you had told me ONLY AT THAT point the booking had been cancelled, the level of complaint I would be making would be much, much greater than it is today. There is a legal requirement for you manage these processes and have sufficient processes in place to protect your customers integrity and trust.
It’s also VERY IMPORTANT to note that if you have provided compensation to even one customer because of this error (which we established earlier has been happening to other customers) then legally you will be required to at least have a process for compensating every other customer effected. You are not required to divulge this by you are required to act upon it when it is questioned. That is the LAW.
• The booking process is awful.
• The park had basically no food from the menu available, so we had to eat off site every day.
• The staff we’re rude and unhelpful.
• I have complained officially and have been told that you literally couldn’t care less (I have the emails to prove it… should you want to read them).
• I also complained to the manager on site who advised she would 100% follow this up and stay in touch… she has not. Not even a single reply to any of my emails.
You are absolute disgrace.
If you are at all interested (and at this point it could not be clearer that you indeed are not) the initial complaint is detailed below.
I booked a weekend away for my partner, myself and our 2 children at your California Cliffs park in Norfolk. We booked and paid in full and consequently I received 10 confirmation emails
Each one of these had a the same reference number however each one also stated we had an outstanding balance and I needed to log into my account to make any amendments.
I attempted to log in but it said an error had occurred, so I assume it was because I had only just made the booking so maybe the landing page had not yet fully been rendered.
In any case, I left it 24 hours and tried to log in again only to have the same error.
This was when I decided to call you AND this is where my complaint really beings.
I was sent around in circles on your phone line (both the one on the confirmation email and the one that displays on the error AND the one on your actual website) only to land at the same answer every time. I need to log in and use your live chat. Impossible if I cannot log in right?
on a side note... your record voice mail states "We are OBSESSED with improving our customer experience". That in itself is, at this point, an insult.
I finally called your sales line with the thinking that whilst you may not be interested in speaking to existing customers, you at least would be keen to speak to new customers looking to spend some money... would you believe it, I was correct.
The guy on the phone quickly explained to me that the reason I could not log on was because I had cancelled the booking! I ABSOLUTLEY HAD NOT and explained this. To which he then explained that you are having multiple system issues including but limited to;
• payments being stuck, then rejecting causing system generated cancellations.
• holiday dates being moved.
• multiple payments being taken.
It turns out the first had happened to me. Your system failed and my booking was then cancelled WITH NO NOTIFICATION. Remember, at this point I have 10 confirmation emails and not a single mention of a cancellation.
The guy on the phone then said I could re-book the holiday and as I have promised my children this little break, I have no option to comply.
So now I am £359 down in terms of the holiday I have had to book twice (At the time of writing this, I have been refunded for the first payment).
I asked the guy on the phone there was anything he could offer in terms of compensation for the inconvenience to which, after checking with a manager, he said no "because you are not the only customer this has happened to" meaning that this is not a one off and that it is a known issue.
I then asked for conformation of the cancelled holiday, so I had that to hand for when the money inevitably does not get refunded. That email really got me because it states that YOU CANCELLED THE HOLIDAY BECAUSE WE FAILED TO MAKE PAYMENTS AFTER YOU HAD TRIED CONTACTING US MULTIPLE TIMES! Like it’s my fault, like I have failed to pay you.
I want to summarise here because I know that I have gone into a fair bit of detail.
• I booked a holiday and paid in full.
• your system errored and cancelled the booking but failed to let me know this and instead confirmed the booking 10 times.
• I have had to rebook at further expense.
• I have been made out to be a "bad payer" by your systems cancellation process.
One final point and this is a big one.
If I had turned up on the day, bags packed with a car full excited kids and you had told me ONLY AT THAT point the booking had been cancelled, the level of complaint I would be making would be much, much greater than it is today. There is a legal requirement for you manage these processes and have sufficient processes in place to protect your customers integrity and trust.
It’s also VERY IMPORTANT to note that if you have provided compensation to even one customer because of this error (which we established earlier has been happening to other customers) then legally you will be required to at least have a process for compensating every other customer effected. You are not required to divulge this by you are required to act upon it when it is questioned. That is the LAW.
เขียนเมื่อ 1 พฤษภาคม ค.ศ. 2023
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Becki W
7 ผลงาน
ก.ค. ค.ศ. 2022 • ครอบครัว
Kirsty on reception is amazing it was my little boys birthday he was 7 she gave him a little message card and a present she was really kind too him as he has autism all the staff are helpful and really friendly always come here it’s an amazing place kirsty deserves a pay rise she’s lovely and an outstanding receptionist will be no very soon love love love this place xx
เขียนเมื่อ 23 กรกฎาคม ค.ศ. 2022
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Corina P
5 ผลงาน
ก.ค. ค.ศ. 2022
I own 2 caravans on the site firstly i would like to give a big shout out to all the staff at the boathouse they work so hard and deserve a special mention ( that's all staff Ben).
To Helen who does a great job leasing my caravan through park dean thank you X
And lastly to your sales team Nicola. Jack and Leanne they work so hard and actually all your office staff. X
To Helen who does a great job leasing my caravan through park dean thank you X
And lastly to your sales team Nicola. Jack and Leanne they work so hard and actually all your office staff. X
เขียนเมื่อ 20 กรกฎาคม ค.ศ. 2022
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Susan Reeves
นิวมาร์เก็ต, UK4 ผลงาน
ก.ค. ค.ศ. 2022 • คู่รัก
I am a owner at the camp and I must say the staff go out of their way to make sure you everyone has a great stay, guests and owners. We went to our first wine and cheese night for owners which was free. We had entertainment as well. Nicola no of the sale staff made sure we'll had a lovely time topping up our glass , bringing us more bottles when needed. We did not have to ask.Thanks gang for a great night.
เขียนเมื่อ 11 กรกฎาคม ค.ศ. 2022
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
788TravelBUG
Haverhill, UK45 ผลงาน
ก.ค. ค.ศ. 2021
The kids love it here. Good base to see and go other places in Norfolk. Could do with bigger pool areas and things for teens to do. Caters to younger children well but needs more to keep with times.
เขียนเมื่อ 15 สิงหาคม ค.ศ. 2021
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Chris R
ดอนแคสเตอร์, UK15 ผลงาน
มิ.ย. ค.ศ. 2019 • ครอบครัว
Very nice and clean caravan one of our party had a problem with ants but were transferred to a bigger better caravan straight away. The staff were very friendly. All 10 of us had a great time.
เขียนเมื่อ 20 มิถุนายน ค.ศ. 2019
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Kathy T
Chatham, UK99 ผลงาน
มิ.ย. ค.ศ. 2018 • คู่รัก
Stayed here Saturday to Saturday and what a wonderful holiday we had the staff were friendly and helpful and the site was so clean and tidy. We was with in easy walking distance of the beach which was really lovely not good for someone whom is disabled as there are lots of stairs to the beach was disappointed that toilets was closed but could easily go back to the caravan.this site is one of the best I have stayed at and if i was in this area again then I would want to stay here . You can easily get about we had a car but did see busses and could easily get to everywhere we wanted to visit from here was a fantastic base
เขียนเมื่อ 23 กรกฎาคม ค.ศ. 2018
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Ken S
Luton154 ผลงาน
ก.ย. ค.ศ. 2017 • ครอบครัว
WE have now been to several of the compys holiday park and Grand daughter rated this the best good pool area indoor and outdoor connected water slide always at least 4 lifegaurds on duty when we were there very quick to attend any problem one little girl slipped and they were there with first aid in seconnds /two bars one in the entertainment showbar and one in the restaurant which on this park is copletly seperate from the showbar works very well /All the staff very friendly all with smiles on there faces from the reception to shop to pool /situated right on the seafront with a lovely uncrowded beachGood entertainmet staff connected with holiday makers ,will be booking for next year
เขียนเมื่อ 6 กันยายน ค.ศ. 2017
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
shane k
เคมบริดจ์, UK32 ผลงาน
ส.ค. ค.ศ. 2016 • คู่รัก
Had a great stay here, Entertainment Team absolutely brilliant had us in stitches.
Great Location and amenities
Great Location and amenities
เขียนเมื่อ 7 กันยายน ค.ศ. 2016
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Carol R
Bedfordshire, UK17 ผลงาน
มิ.ย. ค.ศ. 2016 • ครอบครัว
Would recommend area, great places to eat, nice walk to the beach, good clean campsites, friendly staff in area.......
เขียนเมื่อ 1 มิถุนายน ค.ศ. 2016
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
I do struggle on holiday to find good places to eat, I cant eat burgers and chips all the time !
I do however struggle to find pubs that do a good carvery meal.
any recommended around the California cliffs, or hemsby beach areas?
Val S
Ipswich, United Kingdom49 ผลงาน
Stayed At California Cliffs, there is a pub at the end of the road towards the beach! Walking distance. Must say didn't go there so no idea what like. But found a fantastic pub 2 miles away. Eels foot Inn. On the Gt Yarmouth Road. Google post code as a little tricky to find down little lane. On a lovely lake lovely views food very good, Childs play areas if required.
มีสิ่งใดขาดหายหรือไม่ถูกต้องหรือไม่
แนะนำให้แก้ไขเพื่อปรับปรุงสิ่งที่เราแสดง
ปรับปรุงข้อมูลสถานที่ให้บริการนี้California Cliffs (Hemsby, อังกฤษ) - รีวิว - Tripadvisor
คำถามที่พบบ่อยเกี่ยวกับ California Cliffs
- California Cliffs เปิดให้บริการเวลา
- อา. - ส. 00:00 น. - 23:59 น.
- โรงแรมใกล้ๆ California Cliffs:
- (0.02 กม.) Chalet 173
- (0.05 กม.) 115 Bermuda Park Self-catering holiday chalet
- (0.06 กม.) Holiday Home from Home Hemsby
- (0.11 กม.) Superior Chalet 29 Burmuda Site Hemsby, Great Yarmouth, Norfolk Broads
- (0.11 กม.) Superior Chalet 41 BurmudaSite Covid-Secure Hemsby,GreatYarmouth, NorfolkBroads
- ร้านอาหารใกล้ๆ California Cliffs:
- (0.27 กม.) Carousel Cafe
- (0.31 กม.) Ti's bar & Grill
- (0.31 กม.) Sunningdale Club
- (0.64 กม.) The Lacon Arms
- (0.65 กม.) Two Way Cafe