Dear Phil, Thank you for taking the time to share your thoughts with us again and leave this review. We are very sorry to hear of your ongoing disappointment following our interactions after your cancelled visit in August. Our Booking Terms & Conditions are available for all guests to view prior to proceeding with a booking through our website here: https://www.oddsfarm.co.uk/booking-terms/ . It is Odds Farm Park policy that unfortunately we cannot issue any refunds for cancellations. Tickets are only transferable at our discretion to an alternative date or time. We are very sorry that you found the booking process for General Admission tickets difficult; the date and time selected are shown on all pages of the booking process up until confirmation of the basket details, however we of course will look into how we can add further clarity for our guests through the process, to ensure further confirmation of the booking date is provided, and we are grateful for your feedback on this. Upon review of your unique and unprecedented situation, where due to your location being in the far north-east of the UK, you will be unable to visit again in the future and will not return, we were able to issue you with a full refund for your booking as a gesture of goodwill, and this was processed in August. We continued our conversation with you via email, and notified you of the processing of the refund. Following your feedback through this review, we have reached out to you again to see if there is anything further we can discuss regarding your ongoing disappointment, and do hope we can assist you. Kind regards, Odds Farm Park

Dear Danielle, Thank you for leaving us this review. We have been in conversation with you directly via email, to discuss and further explore your particular concerns following your most recent visit, and we are very grateful for your constructive feedback. We are very sorry that your most recent visit did not meet your high expectations following previous visits, and we are very saddened to learn this. Following your helpful suggestions, we do hope some improvements can be made. We always encourage our guests to speak to us during a visit should anything be amiss, so that we can act promptly to make any changes. In addition, our team are always on hand to give advise to guests on how to get the most out of their day. As a Rare Breeds Survival Trust approved centre, Odds Farm Park is very proud to be home to more than 200 animals, many of which are rare and endangered native breeds to the British Isles. To ensure our guests can get the most animal interactions as possible during their day out, not only can our sheep, goats, rabbits and guinea pigs be met within the Animal Barn at all times throughout the day, but we offer an itinerary of Activities and Demonstrations including Cow Milking Demonstration, Piggies Meal Time, Feed the Chickens, Bunny Time and Egg Collecting which gives real hands off experiences. In addition, guests can join the Tractor and Trailer Ride to get the best tour of the Farm and our animals, as well as interact with all of our fury friends in the summer paddocks; every paddock around the Farm contains our animals, however at times they may choose to rest out of sight from our guests in the field shelters for example, and are not always visible. Our team are always on hand during a day out to give pointers and tips on where to meet which animals, and how to get the most out of our animal experiences. Thank you again for your time, and we do hope you will choose to visit us again in the future. Kind regards, Odds Farm Park

Dear Mohsen, Thank you for taking the time to leave us a review. We're so pleased to hear that you had such an enjoyable day, and found lots to do and see, as well as finding our team friendly too. We're sorry however that our admission prices were higher than you were expecting. Our adult and child prices are aligned, as we feel this best reflects that we are an attraction for the whole family, with all guests encouraged to take part in everything we have on offer. We also feel that as we are able to offer a full day out for families, with a jam-packed itinerary of animal activities and demonstrations throughout the day including Cow Milking, Piggies Meal Time, and Tractor Tours of the farm, as well as acres of indoor and outdoor play, our admission prices offer fantastic value for money. Everything guests need for a full day out is included in our admission prices, however there are a couple of optional extras available for guests who want to add even more fun to their day out. We also feel that our Annual Membership and Term Time Pass scheme offers even better value for money; both last for 12 months, and for guests who feel they might like to visit just 10 times, there are huge savings to be had. Many of our Membership and Pass holders enjoy the flexibility of visiting as often as once a week, for just a few hours at a time. We do appreciate your constructive feedback, and do hope that you may choose to visit us again in the future. Guests can join us during October for our Pumpkin Picking and Carving, and even more Halloween surprises for those visiting between 23rd-31st October. Thank you again for your time. Kind regards, Odds Farm Park

Dear David, Thank you for leaving us this great feedback, following your visit on the August Bank Holiday weekend. The Oddllotment at Odds Farm Park opened for the very first time this summer, and we are so pleased to hear that you had such an enjoyable time exploring the sunflower fields with your family. We shall ensure to pass on your great comments to our team members who assisted you during your visit. We very much hope to welcome you for another visit soon. We currently have a crop of potatoes for guests to dig at the Oddllotment, and with weather permitting, we hope our guests will also be able to join us for pumpkin picking during October. Kind regards, Odds Farm Park

Dear j_chana, Thank you for taking the time to leave us such a wonderful 5 star review! We are so pleased that you had such an enjoyable day out at Odds Farm Park when visiting with your young nieces and nephews, and in particular that you found something for each of them to enjoy throughout the day. We are very proud to be one of only 24 Rare Breed Survival Trust approved centres within the UK, and the conservation of some of the rarest breeds that we are home to, is something that we are very passionate about, and we are so glad that your family particularly enjoyed this element to your day out. Thank you for your feedback regarding our team, we will ensure to investigate the point you have raised, and are very grateful for your constructive feedback. We hope your family will choose to visit us again soon. During December we will be joined by a very special guest, as our Once Upon A Christmas event will be returning! Kind regards, Odds Farm Park

Dear Annie, Thank you for taking the time to leave us a review. We are so pleased to hear that you had an enjoyable day out when visiting Odds Farm Park during the Summer Holidays. We are sorry that there were more children than you were expecting at the Farm Park during your visit. The Farm Park is spread over 35 acres, so there is simply so much room for guests to explore and spread out over, but at times our most popular attractions can encourage guests to gather. We still have many practices in place throughout the Farm Park that ease guest gatherings, such as timed arrival times sessions for entry to the Farm Park, 45 minute play sessions within the Indoor Playbarn throughout the day, as well as an itinerary of Animal Attractions and Demonstrations throughout the day, hourly Tractor and Trailer Rides, and capacity restrictions on certain areas too. To find out more on the steps we are continuing to take to ensure our guests feel safe and comfortable, guests can head to our website, or call us directly for further information. We do hope that you will choose to visit us again in the future. During October our Halloween Festival with pumpkin picking and carving will be taking place, and our ever-popular Once Upon A Christmas is returning for 2021 during December. Kind regards, Odds Farm Park

Dear dmn1988, Thank for leaving us this exceptional 5* review, following your most recent visit. We are so thrilled to hear that your visit was so enjoyable, and that you found that there is more to do than you could fit into just one day out! We are glad you enjoyed playing at our water play, H2Odds, which we always receive great feedback from our guests on, and it is great that you agree too. Thank you for your helpful tip regarding a change of clothes within the Indoor Playbarn, which we hope our other guests will find very useful. We do hope to welcome you again soon! Up next, guests can join us during September to celebrate our own Rare Breeds Month, and learn about all of the conservation work that we do here. Kind regards, Odds Farm Park

Dear 423markd, Thank you for taking the time to leave us this wonderful review, and we are so thrilled to hear that you had such an enjoyable first time visiting us. Odds Farm Park is one of only 21 Rare Breeds Survival Trust approved Farm Parks within the UK, and we are very proud to carry out their essential conservation work here; we are home to around 200 animals, of which 17 breeds are listed on this years RBST watchlist. We're so pleased that you found H2Odds to be an enjoyable and interactive piece of play; we always receive such positive feedback on this attraction from our guests, and we're so glad you agree. Thank you for your kind comments regarding the team, in particular our Tractor Ride Driver and those in the Catering Department- guest feedback is always so gratefully received. Kind regards, Odds Farm Park

Dear Eleanor, Thank you for taking the time to leave us this wonderful 4* review. We are so pleased to hear that you enjoyed meeting our animals during your visit, and your children were kept occupied. Our guests often comment that there is simply so much to do, that a full day out can easily be spent on the Farm. Thank you for your kind comments, regarding the team, which we will make sure to pass on. As we have a busy schedule of seasonal events, there is always a new reason to visit! Coming soon, guests can join us for our Halloween Festival, and the return of Once Upon A Christmas. We do hope to see you soon. Kind regards, Odds Farm Park