Spa By Kasia

Spa By Kasia รีวิว, เชสเตอร์

9:00 น. - 20:00 น.
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9:00 น. - 20:00 น.
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9:00 น. - 20:00 น.
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9:00 น. - 20:00 น.
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9:00 น. - 19:00 น.
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9:00 น. - 18:00 น.
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25 ภายใน 5 กม.
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สถานที่ท่องเที่ยว
199 ภายใน 10 กม.

4.5
122 รีวิว
ดีเยี่ยม
97
ดีมาก
12
ธรรมดา
4
แย่
5
แย่มาก
4

LR
Cumbria4 ผลงาน
ธ.ค. ค.ศ. 2021 • คู่รัก
I was left disappointed after paying £59 for a 55 minute deep tissue massage.
I asked for a very firm massage on the form I completed prior to going in to the room also and requested it mostly on my back but was told I could only have 25 mins max as this is all the time the masseurs are trained to do. I was advised that I couldn't have any extra time on my back and shoulders even though I had paid for this.
The massage was very soft even though I asked 3 times for a firmer massage.
I really wanted rid of the tension in my shoulders but they felt no different when I came out after having been in the room for 45 minutes (not 55 mins).
เขียนเมื่อ 31 ธันวาคม ค.ศ. 2021
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Dear Lynda, Thank you for taking the time to provide feedback of your treatment, i am very sorry to hear about your disappointment. Unfortunately we do not offer a 55 minute back massage on our treatment list and all our therapists are trained to provide a range of massage skills to suit all customers requirements, however sometimes personal expectations cannot always be met. I can assure you that your feedback has been passed on to the Spa team, who take great pride in their work and the ordinarily excellent feedback they receive. I am very sorry to see that your treatment did not meet your expectations, and I hope this will not deter you from returning to our Spa in future. Kind Regards Jessica Spa Manager
เขียนเมื่อ 4 มกราคม ค.ศ. 2022
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Roy C
4 ผลงาน
พ.ย. ค.ศ. 2021 • เดินทางคนเดียว
Delightful spa day as a present from my wife for my birthday. The spa facilities are excellent and felt safe. I avoided using the leisure facilities. My morning treatment involved use of the Hammam. Katie my therapist explained what would happen and delivered a lovely treatment. A two course lunch followed, smoked haddock and salmon fishcake with poached egg was ideal for a light lunch. I followed it with a double chocolate brownie with ice cream. It was the best brownie I have ever eaten, really gooey in the middle, amazing! After lunch I had a full body massage and facial. My therapist, Chantelle was very knowledgable and delivered an excellent treatment. I then spent some time in the relaxation room before returning home. Very enjoyable day, would recommend and I hope to return soon.
เขียนเมื่อ 17 พฤศจิกายน ค.ศ. 2021
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MissCactus4
12 ผลงาน
ต.ค. ค.ศ. 2021
I visited the Spa by Kasia in October 2021 for my friend's belated 21st birthday celebrations. We booked a package which included 2 x 25 minute treatments - one back, neck and shoulder massage and a facial. We had all day access to the spa facilities and a light lunch included too. From memory, it cost about £70 each and I was very impressed!

Upon arrival, the reception staff were welcoming and provided us with necessary forms - including massage preferences which was a nice touch. We were given a tour and shown to the changing rooms where we could change into our robes and slippers for no extra cost. We had a complimentary lemon and ginger tea with honey whilst waiting for our treatment and then we were escorted to the treatment room together - the heated beds and whole massage experience was super relaxing and very much needed.

The lunch was amazing! My friend had sea food spaghetti and I had tomato risotto. We weren't expecting to be able to choose from a menu so this was exceptional news! The pool was cool and refreshing and steam room and sauna were great. There was also a relaxation room. Despite the cool weather, we still had a wonder round the garden which was nice too!

I've recommended this spa to many family and friends since and can't wait to return.
เขียนเมื่อ 6 พฤศจิกายน ค.ศ. 2021
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ChristAnt
แมนเชสเตอร์, UK14 ผลงาน
ต.ค. ค.ศ. 2021 • ครอบครัว
First impressions were "wow" due the gorgeous location, but sadly it did not live up to expectations set. The pool was not the cleanest and there were slip hazards everywhere. There was the awkwardness of being asked to put your shoes on a tray to be carried to your changing room. The treatments were nice but my mother and I were given a dual room without being asked. We were questioned on our private medical history in front of one another in a very unprofessional manner.
Afternoon tea was good, as was the beautiful garden. Changing rooms were tiny and again not the cleanest and towels too small to be of any use drying yourself. Were told to be in the waiting area 5 mins before our treatment so that we could have ritual tea beforehand. Waited 15 minutes for a staff member to acknowledge us and explain they were running late. Asked for the ritual tea and were told no in case it made us need the toilet during treatment!
A lot of staff around but no one actually being helpful, just telling you to "wait over there" while they "go get someone" for 20 minutes.
เขียนเมื่อ 29 ตุลาคม ค.ศ. 2021
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Jennifer H
ลิเวอร์พูล, UK14 ผลงาน
ต.ค. ค.ศ. 2021 • คู่รัก
Booked a 45 minute hot stone massage for my boyfriend for his birthday for £49. Called up twice before to ensure it was all booked correctly as no confirmation email was sent. Apparently no confirmation is given to individual treatments. When he arrived and taken through to the seating area there was confusion as another girl was there expecting a massage at this time. Then another therapist came over and took him in. She said it was 30 minutes and he said no 45 minutes. The therapist then went to the reception and they said it’s 30 minutes. When I went to see the reception the lady said show me? So I did as per the photo. And she said no she needs 15 minutes to wash the stones afterwards. I was completely shocked by this comment. She went from saying it’s 30 minutes to saying it’s 35 minutes. Either way he had 30 minutes. When I asked why she needed 15 minutes to wash the stones and what that had to do with us getting a 45 minute massage as per description she said we wouldn’t do more than that because of pressure on the back. However they offer a 75 minute hot stone massage? Which I’m guessing is 60 minute massage and 15 minutes to wash the stones? Absolute joke. I am going to write in and complain.
เขียนเมื่อ 22 ตุลาคม ค.ศ. 2021
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Rain
เชสเตอร์, UK1 ผลงาน
ต.ค. ค.ศ. 2021 • เพื่อนๆ
On arrival we where made to re-fill consultation forms because the systems where down, which was ok but therapists obviously didn’t read through it otherwise she would of know what pressure to give.

The group was shown around which was nice

Treatment was on time but in the consultation I wasn’t asked to sit down and felt uncomfortable during the consultation I just stood there feeling awkward. Therapist didn’t tell me what brand she was using and also told me how she was going to apply my pressure which she said was medium when I asked for deep tissue on my form. Other members of the group had a gel on there back after the massage which I didn’t, and some members of the group didn’t get a foot cleanse which I did.

The massage itself was ok, you could tell she was following a routine rather then working on any areas of tension she found, which she did mention at the end of the treatment my back was tence but I thought to myself well why didn’t you work on any specific areas then?

The express facial was nice, the exfoliation stung but calmed a little with the mask. I came out with a red face all over. She also gave me a head massage, which was repetitive pressure points over my head which I found annoying there was no actual head massage.

When it came to the end of the treatment I was given a glass of water and the therapist told me to get dressed and she’ll wait for me outside which I thought was odd. There was zero aftercare, wasn’t told anything about my skin and no retail sale.

The spa it’s self is very dated in parts could do with a refurb. You could easily use the facilities in 1 hour and then you’d be bored. The pool was also freezing.

Our 2 course lunch was the biggest let down, over 2 hours! We had main which was disgusting (fatty steak and stale bread) and the wrong desserts sent. Some of the group had a total of about 20-30mins in the pool area because of this for the entire day that they where there.

Other members of the group had bad treatments by therapist which made them feel unrelaxed and upset this included light pressure, being scratch by nails and talking during treatment. The staff didn’t seem bothered by this when we raised this to there attention

We spoke to the manager who made us feel like we where lieing and she also had bad attitude.

Overall we had a disappointing day and where totally unrelaxed

All the group members are therapist so we know what to expect from start to finish

We would not return and we would never recommend this to anyone

There at far better spas in the area for your money

เขียนเมื่อ 21 ตุลาคม ค.ศ. 2021
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Christine
11 ผลงาน
ต.ค. ค.ศ. 2021 • เดินทางคนเดียว
My husband booked a spa day for me as a birthday present. I visited this spa last year on my birthday and the service was outstanding.

Upon arrival I was informed that I would have a tour of the spa after my treatment.
I was taken downstairs and straight into the treatment room, no robe, slippers and I was still carrying my bag.

The treatment room was quite cold and noisy.
I was then asked to wait at the waterfall waiting area and another lady gave me the tour of the spa. However she did not give me any slippers nor did she recommend any of the Elemis products that had been used in my treatment.
She told me to 'come find her' when I wanted my ritual tea, I didn't feel comfortable with this, she could of been anywhere within the spa, so I had no ritual tea.

At lunchtime I asked at reception if I could be seated etc, the receptionist was polite and informed me that she will inform the staff at the eatery and a server would assist me.
The server was surprised to see me waiting at a table as no one had informed her that I was ready for lunch.

After lunch I left.

Disappointed.
เขียนเมื่อ 12 ตุลาคม ค.ศ. 2021
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Lynne Roberts
3 ผลงาน
ก.ย. ค.ศ. 2021
I have just arrived back from a night stay at the Pulford hotel and while I was there I visited the Kasia spa where I had a rejuvenating facial. It was really relaxing. My therapist was Rebecca, she took time to explain everything and was very professional. I have been to the Kasia Spa before on a number of occasions and always make use of it when staying at the hotel. My skin feels really good today, so thank you Rebecca
เขียนเมื่อ 11 กันยายน ค.ศ. 2021
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finlayholidays
กลาสโกว์, UK12 ผลงาน
ส.ค. ค.ศ. 2021
The Spa, from what I seen is nice, leisure centre could do with a bit of updating. I had booked in 2x 25mins treatments at full price, no robe/towel/slippers were given and when I asked I was told it was for spa days only and that there was a month and a half wait for a spa day. When I asked for a towel I was asked what I needed a towel for. Not the relaxing or enjoyable experience I was hoping for.
เขียนเมื่อ 9 สิงหาคม ค.ศ. 2021
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Sally B
2 ผลงาน
พ.ค. ค.ศ. 2021 • เดินทางคนเดียว
Thank you to Steph for a relaxing professional facial. My skin feels super refreshed, will visit again soon!
เขียนเมื่อ 20 พฤษภาคม ค.ศ. 2021
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