Brittany Ferries

Brittany Ferries รีวิว, Portsmouth (พอร์ตสมัธ)

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Go52072162430
4 ผลงาน
Ferry cancelled
ต.ค. ค.ศ. 2021 • คู่รัก
Cancelled crossing - well recovered. Our late October sailing to Plymouth from Santander was bad weather cancelled. Brittany got us on the Bilbao- Portsmouth sailing 24 hours later and also a cabin - lesser but still functional. Well done and thanks. The ferry was full and the Cap Finistere team did a fantastic job - restaurant was its usual standard and good value. Many thanks.
เขียนเมื่อ 24 ตุลาคม ค.ศ. 2021
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dolphinboy1
แมนเชสเตอร์, UK399 ผลงาน
Get Delayed Here YOU Will Pay
ต.ค. ค.ศ. 2021
I travelled from Santander to Portsmouth on Wednesday 20 October on the Galicia.
Firstly, the check in itself was quick and smooth, but i had arrived at 12 lunchtime by train from Madrid. I asked if there was anywhere to leave my cases for a few hours until boarding time and was told the usual " due to security... " that is nonsense, There is all that unused space in the terminal they could allow passengers to leave luggage until boarding without issues. So, I was left not being able to have a mosy round Santander for 5 hours.

The ship "Galicia" is one year old, but not impressive, it is a working ship, clean and fresh, but that is about it, no entertainment like the pont aven for example, which even has a pool and is a much nicer ship to travel on. This one is no good for us foot passengers, waiting to be escorted on and off rather than the others that have a proper gangway.

Moving on, during this time, a text arrives advising we are not sailing until 0100 hours due to the weather. I have absolutely no issues with this at all and called home to advise.
We boarded at the usual time and had diner which was all fine.
After we had departed we were then advised that there was an issue with one of the engines and we would be delayed by another 7 hours.
now, I can understand things happen , but i do expect the company concerned to do its best under any circumstances to put things as right as possible.
As we were at sea, we had to pay to use the wi fi to call /text home, also all the passengers were expected to pay for dinner and i had to pay a further £10 for a breakfast (continental) . this is unacceptable! the delay due to engine failure is Brittany Ferries issue and therefore they should have at the very least allowed people to use the wi fi without charge and certainly, at the very least, provide the travellers with food and drink complimentary. Not be charging for everything.
I will be writing to them directly regarding this matter along with other various consumer departments as I believe there are European laws that protect the traveller for this type of event. what about the people who are spent up after their holiday? or have no money left? its disgraceful. Making money on that.
I find it disappointing and completely unacceptable that the ships failure should have cost the travellers in this way.
I have in the past always praised this company as I do like to travel this way as an alternative (albeit a more expensive way) and always thought they looked after their customers, seems I was wrong, very wrong.
เขียนเมื่อ 23 ตุลาคม ค.ศ. 2021
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p w
เดอแรม, UK26 ผลงาน
Club membership disappointment
ต.ค. ค.ศ. 2021
Diapponted not to be a club member anymore After a year hardly able to use my travel club membership ,I tried to renew my membership a few month late and was asked to pay £75 to rejoin as well as a renewal fee of £75.
Considering the tens of years I'd been a member and my sympathy for Britanny Ferries during the crisis I was VERY disappointed and have not rejoined.
เขียนเมื่อ 19 ตุลาคม ค.ศ. 2021
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Dear p w We’re sorry to know of your disappointment with the expired membership policy. We know that travel for many has been difficult over the last 18 months and we offered an extension on all Club Voyage memberships in light of this. In addition to this, we keep expired memberships available for renewal for three months after the renewal date. After this time, the membership is closed. We send email confirmations to members to advise when the renewal date is upcoming, when it is due and a final reminder when it has not been paid. These efforts are made to ensure members are aware of their account status and I’m afraid we can’t waive the membership terms once the account has been closed. Our Contact Centre Team will be able to help you decide whether re-joining Club Voyage is worthwhile for you. If you have travel dates in mind and would like to know the savings you would make on these, please give the team a call. Kind Regards, Rachel
เขียนเมื่อ 22 ตุลาคม ค.ศ. 2021
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shneil
Margate, UK18 ผลงาน
Cap Finistere average compared to Galicia
ก.ย. ค.ศ. 2021 • คู่รัก
Sailing on Cap Finistere from Bilbao to Portsmouth - staff are excellent, very friendly and couldn't fault them.. we were travelling back to UK after 2 months in Spain with our dog.

Our dog was in a small kennel - we were quite shocked that the size of the small kennel was probably half the size of the small kennel on the Galicia that we sailed out on. Our dog falls Into the small size category on the ferries guidelines, bit we felt on this vessel they did not allow enough space and we were unhappy putting her in . The Kennels are quite poor on this boat but luckily the area next to them where owners can sit and also walk their dogs isn't bad, and it's covered, so we spent most of our Time in this area with our dog out of the kennel . We just put her in the kennel when we went to bed.

Food on board was also pretty disappointing compared to the offer on Galicia . It's either very expensive a la carte, (which I'm sure is lovely but after a long holiday we didn't want to spend a fortune) or pretty rough cafe style and nothing mid range. The offer could be much better.

Our cabin was lovely and clean and comfortable, with a great shower. There should be more dog friendly cabins however. It's impossible to book a dog friendly cabin unless you've booked a year ahead at least . It seems that many people use these ferries so they can travel with their dogs, but the provisions for these passengers are not sufficient.

Our crossing was enjoyable overall but next time I would choose the Galicia as it's much better as an experience and kennels are bigger.
เขียนเมื่อ 18 ตุลาคม ค.ศ. 2021
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Dan R
West Chiltington, UK17 ผลงาน
Economy Experience
ต.ค. ค.ศ. 2021
We recently sailed on Brittany Ferries chartered ship from Stena Line, The Chinese built Galicia. The positives are that the room/cabin was very comfortable the VOD is a good concept.

Unfortunately the negatives (which there are many) the ship certainly lives up to its name the slow boat from China. A crossing that you use to take 24 hours on Pont Aven/Cap Finistere now takes 32 hours.

Brittany Ferries have always been know for its experiences such as fine french food and fine French wines. However, they know offer a Spanish theme which simply is below par. The food is of poor quality and the selection on Spanish Wine is limited with 3 Reds, 4 Whites, and 1 Rose. Previously on other ships and on our return crossing on Cap Finistere, there was an extensive list of both French and Spanish wines.

The ship resembles being in a Motorway Service Station and is void of any atmosphere. The crew seemed overworked, inexperienced, and badly managed. The main bar Plaza Mayor provides no entertainment what so ever which Pont Aven and Cap Finistere both did. On a 32 hour crossing seems ludicrous

The Wifi (which on other ships there is a free option) offers 30 minutes trial and then is chargeable. For 6 hours is £17.00. The other concept is the Commondore C Class lounge which again is atomspherless. for £35.00 you can have access but alcoholic drinks are limited to specific times. Also, the wine was undrinkable.

I understand Brittany Ferries are chartering these ships from Stena Line as they are more fuel-efficient. However, talking to other passengers they much preferred the older vessels as they delivered the Brittany Ferries experience and do the journey in only 24 hours. I feel the company needs to rethink before getting rid of Cap Finistere and replace it with another slow boat from china and listen to its customers and give them an option of 24-hour crossing to Spain. Maybe brand Galicia and her future sister ships as Economie Brand.

I don't wish to travel on the Galicia again and have written to Brittany Ferries also.
เขียนเมื่อ 17 ตุลาคม ค.ศ. 2021
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ijks
Stoke-on-Trent, UK23 ผลงาน
Good but rude and not for us
ต.ค. ค.ศ. 2021 • คู่รัก
The ferry was very well organised going to Santander from boarding to off loading, we booked the club class outside suite which was an ok suite and having an unspoilt window view was great for sunrise and sunset, now the dining we went to the non posh restaurant had a 2 course meal for £10.95 the chef was French and very arrogant and rude towards me, I asked if I could please have half mash and half chips, he said something to me in French and I looked behind to some guys in the queue and they sniggered at me and shook there head, so I know something was said about me, all the staff were French which I didn’t mind the other staff were very polite and helpful just the chef.

The shop was well stocked just some items out of stock on going out and coming back, we got followed around a lot like they thought we were going to steal something but nobody else did just us, probably because we are in our late 40’s and dressed down and not like the other guests, we also felt like other guests looked down there nose at us, we spent more time in our room than feel uncomfortable

Wifi they say free wifi on board but this isn’t the case the free one doesn’t seem to want to work but you could pay to upgrade but in small print of the paying internet says they can’t guarantee a service.

The crossing coming back we found the sheets on all the beds dirty and when we pulled down the bunk bed to find a dirty pair of socks in the side net pocket so we knew the room wasn’t cleaned

It was a good crossing both ways very punctual but that’s all, we personally wouldn’t go on Brittany ferries again for the price paid of nearly £900 only to go to a dirty room, followed around, looked down at, no internet, and most of all being spoken about in another language in front of my face as well as rude and arrogant, it’s not what we would expect
Doesn’t cost anything to be nice
เขียนเมื่อ 17 ตุลาคม ค.ศ. 2021
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Dear ijks We're sorry to know that you didn't enjoy your time on board as much as we would have hoped for. We provide complimentary Wi-Fi on all of our vessels but each ship will have specific areas where you can use this. The on-board team can advise where you can pick this service up. We would always recommend that you speak with the crew at the time if an issue arises. The team could have arranged further cleaning or an alternative cabin. That being said, you should expect your cabin to be clean and comfortable and we apologise that this wasn't the case in your recent experience. We're sorry for any upset caused in the restaurant. Again, given the chance our Restaurant Manager may have been able to help address this and bring the situation to an amicable conclusion. In line with our complaints procedure, we will make your comments available to our Senior Management Team for their information and for future planning purposes. We're pleased that you enjoyed the sunrise and sunset views in your cabin. We hope that, despite some disappointment on this occasion, we can welcome you back on board in the future. Kind Regards, Rachel
เขียนเมื่อ 22 ตุลาคม ค.ศ. 2021
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jamesdelaney1
ลอนดอน, UK53 ผลงาน
Pretentious service, mediocre food, overpriced. No longer a pleasant experience.
ต.ค. ค.ศ. 2021
Brittany ferries on the Portsmouth - St Malo route used to be enjoyable on the Bretagne with its very good restaurant, friendly and professional staff and STYLE. It was always part of the holidays. NO LONGER !!! With the excuse of Covid they are now using the Armorique, a 12 year old bathtub. There is only a cafeteria where the food is very mediocre with a poor selection of overpriced wines. You now have to share the cafeteria with lorry drivers who used to be hidden away in their own section. The cabins feature narrow beds which remind me of my mother-in-law's ironing board. The staff on the Bretagne were the A-team, whereas on the Armorique it's the C-team. They even try to push you out of your cabin very early in the morning at very short notice, in order to get on with the cleaning. It all felt like a P&O or Stenaline short & nasty crossing to Calais, but a long ten hours of it.
Next time we will seriously consider the Eurotunnel.
เขียนเมื่อ 16 ตุลาคม ค.ศ. 2021
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Dear James We're sorry to hear that you didn't enjoy your time on-board Armorique. Each of our ships varies in terms of the facilities and services offered on board. We provide photos and information on our website to help customers make an informed decision. In line with our complaints procedure, all of your comments will be made available to our Senior Management Team for their information and for future planning purposes. Once again, we're sorry that your time on board wasn't more enjoyable and we hope that, despite this, we can welcome you on board in the future. Kind Regards, Rachel
เขียนเมื่อ 22 ตุลาคม ค.ศ. 2021
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hollySalisbury
Salisbury, UK166 ผลงาน
Very efficient when it came to ensuring we had the right paperwrok before we travelled.
ต.ค. ค.ศ. 2021
Brexit and Covid - what a lovely combination, We had credits from 2020 so booked return Portsmouth Caen - our preferred route of Poole Cherbourg not being operational - the website didn't make this at all clear, but the lovely young man at the end of the phone was very helpful. Worried about possible contact on the ferry we booked an overnight cabin which solved that problem but created another. Very narrow bunks and lumpy french pillows. It wasn't anyone's fault that we crossed in a force 8 gale and in fact the crossing was easier than we were expecting. Coming back on the afternoon ferry, the boat was pretty empty and we had to wear masks all the time (french boat and obligatory in public spaces in France) so felt quite safe.
The main restaurant was closed (understandably) but the self service was more than adequate.
We were given very clear instructions as to what documents to bring and instructed to check in 90 minutes before sailing. As it happens it took 2 hours to board in Portsmouth, seemed more efficient at Caen once things started. It took an hour to get out of Caen ferry port but getting out of Portsmouth was much quicker with 6 gates open and light border checks. Our passports were stamped in France - twice.
We got 3 emails whilst away as GB had produced a new 4 page form which could only be completed 48 hours before departure from France. They asked for it to be printed out which we managed to do, but I think a phone record would do although it would be virtually impossible to read.
One complaint is the provision or lack of wifi - not available in all parts of the boat and maritime wifi is expensive and data use restricted to business users.
Two important things to do before you go - get a new UK sticker for the back of the car - required since 28 September and make sure you take the reference for your day 2 test with you - it has to go on the return form.
Apart from that, it's what you do if you want to take the car to France. It works, it feels safe.
เขียนเมื่อ 11 ตุลาคม ค.ศ. 2021
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Good Afternoon hollySalisbury Thank you for posting your very informative review. I am pleased to hear that our agent was able to assist you with your booking, so thank you for choosing to travel with us at this current time. This certainly is not an easy time for passengers to travel especially with Brexit and Covid with all the government guidelines to be adhered to. We provide all the information we can on our website to assist our passengers so they are aware of what they need to do to travel to France and Spain and it is great to see that more and more passengers are now choosing to travel as restrictions are getting easier. We provide complimentary access to the internet on board all our ferries, in certain areas as well as an enhanced service on board most of our ships, should passengers decide to purchase this. Our Wi-Fi is provided by satellite so it won't be as fast as you would expect at home or work and to optimise the service, we have restricted access to certain sites. So we recommend passengers to download media before they travel to avoid disappointment. We hope that it will not be too long before we can welcome you back onboard once more and if ever you need assistance or there are aspects of your travel you are not happy with, please approach our crew onboard who will do their best to ensure your satisfaction. Kind regards Alison Brittany Ferries
เขียนเมื่อ 15 ตุลาคม ค.ศ. 2021
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Mike Rix
Norwich, UK1 ผลงาน
Thank you Brittany ferries….
ต.ค. ค.ศ. 2021
Despite being on one of the older ships in the fleet in both directions, the cap finistere, we really could not fault Brittany ferries this time. Our cabin was ultra clean and the bedding crisp white and comfortable, shower was excellent. Staff were super helpful and obliging. Entertainment was, surprisingly, very good both ways. The girl singers were great and doubled up doing yoga and stretching classes on deck ten which was special. Food was brilliant, from a full blown a la carte dinner on the way out to the most delectable croque monsiour on the return. Excellently managed embarkation and disembarkation, particularly in Spain…well done. Yes the crossing is not cheap but if you take into consideration the real costs of travelling from say, Calais to Spain and return there is not a huge difference. The feeling of being utterly relaxed. In both body and mind is priceless. Oh, and spotting lots of dolphins on the return leg was just the icing on a rather special cake…thank you….
เขียนเมื่อ 11 ตุลาคม ค.ศ. 2021
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Geralyn M
None15 ผลงาน
Appalling
ต.ค. ค.ศ. 2021 • คู่รัก
We booked Cherbourg to Portsmouth on the “state of the art” new Galicia to check it out for a trip to Spain next year. What a shambles!!! At least it saved me hassle & money for next year. I won’t be going! My husband was taken ill while on holiday in France, so I booked the Commodore top of the range cabin (double bed & outside door, etc) so he could rest. We hoped to get a snack in the VIP Commodore C lounge, then sleep in the posh cabin. Sorry, Commodore Lounge closed. Staff didn’t know this at first & tried to use our cabin key to gain access. Self-service restaurant also closed until an hour after sailing. Staff were appallingly unsympathetic. I have always loved BF & regularly sail Portsmouth St Malo but I was not impressed with Amorique’s self- service cafe on trip out either. Bring back the old Bretagne & Normandie for a decent meal. I am so disappointed with the rude, unhelpful crew. I may use Eurotunnel for the first time ever next year..
เขียนเมื่อ 4 ตุลาคม ค.ศ. 2021
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