Brittany Ferries
Brittany Ferries
3.5
เรือข้ามฟาก
อ่านเพิ่มเติม
ข้อมูล
ระยะเวลาที่แนะนำ
มากกว่า 3 ชั่วโมง
แนะนำให้แก้ไขเพื่อปรับปรุงสิ่งที่เราแสดง
ปรับปรุงข้อมูลสถานที่ให้บริการนี้
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พื้นที่
สถานที่ใกล้เคียงที่ดีที่สุด
ร้านอาหาร
709 ภายใน 5 กม.
สถานที่ท่องเที่ยว
152 ภายใน 10 กม.
มีส่วนร่วม
3.5
1,294 รีวิว
ดีเยี่ยม
466
ดีมาก
361
ธรรมดา
128
แย่
107
แย่มาก
232
Fran B
ดินัน, ฝรั่งเศส3 ผลงาน
มี.ค. ค.ศ. 2023 • เดินทางคนเดียว
This is not a review of crossing. Its a complaint about their lamentable lack of operators to answer their help line. I am tired and fed up of no being able to get through. I have not as yet received my refund of over 600 euros! I am not prepared to make another booking for UK til I do. I live in Brittany but thinking of going into Normandy or beyond to use another ferry company.
เขียนเมื่อ 30 มีนาคม ค.ศ. 2023
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Kevin Prideaux de Lacy
Eastbourne, UK14 ผลงาน
มี.ค. ค.ศ. 2023 • คู่รัก
Barely a 1 at that. My last 3 trips have been plain awful. Rude and unhelpful customer service, limited choice food and drink literally thrown at you late at night because pre 9.00 pm slots are never available. Sloppy if not dangerous embarkation/disembarkation of vehicles + no response at all to e mails sent. All at eye watering cost.
เขียนเมื่อ 30 มีนาคม ค.ศ. 2023
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Gordon S
Chichester, UK1 ผลงาน
มี.ค. ค.ศ. 2023 • คู่รัก
Overall an extremely disappointing experience. We travel annually to France for an extended vacation in March. Previously this had always been with P and O but after being caught up in the turmoil last year created by the firing of their staff we wanted to use a different operator this year, hopefully in the future too.
We booked the most flexible ticket available but in reality it was not flexible at all.
When we changed our return date to a day earlier we incurred charges of over £70 [£20 administration + over £50 for the change of date].
This was in spite of the prices for the original return ticket and the one we changed to being the same price, identical, when we originally booked [we know this because at the time of booking we were unsure of which date we to return on so compared the prices].
Customer service, you are joking. When we called to discuss our amendment, we were kept waiting in a cue for 45 minutes, at which time the call was cut off. We re dialed but again after over 30 again spent in a cue gave up.
Oh, nearly forgot, on the route we chose it was compulsory due to the time of the sailing to additionally purchase a reclining seat or cabin. Seats were booked but the seats did not recline, they were the most uncomfortable experience we have encountered, we eventually resorted to sleeping on the floor, as should also be noted other passengers did too.
We do not understand why an open-ended ticket is not available. We do not understand why a flexible ticket is not flexible for both legs of a return journey. We will not be using Brittany Ferries again.
We booked the most flexible ticket available but in reality it was not flexible at all.
When we changed our return date to a day earlier we incurred charges of over £70 [£20 administration + over £50 for the change of date].
This was in spite of the prices for the original return ticket and the one we changed to being the same price, identical, when we originally booked [we know this because at the time of booking we were unsure of which date we to return on so compared the prices].
Customer service, you are joking. When we called to discuss our amendment, we were kept waiting in a cue for 45 minutes, at which time the call was cut off. We re dialed but again after over 30 again spent in a cue gave up.
Oh, nearly forgot, on the route we chose it was compulsory due to the time of the sailing to additionally purchase a reclining seat or cabin. Seats were booked but the seats did not recline, they were the most uncomfortable experience we have encountered, we eventually resorted to sleeping on the floor, as should also be noted other passengers did too.
We do not understand why an open-ended ticket is not available. We do not understand why a flexible ticket is not flexible for both legs of a return journey. We will not be using Brittany Ferries again.
เขียนเมื่อ 29 มีนาคม ค.ศ. 2023
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Terry B
4 ผลงาน
มิ.ย. ค.ศ. 2022
Once a decent company, but now just an appalling underfunded outfit in decline.
We've all had to put up with Covid, Brexit and the long list of Millenial excuses ..... but the truth is that as fare paying customers we are all completely dissatisfied and fed up of your Company.
The ships and service are just about acceptable, because we the customer have no other choice when it is a monopoly.
What we cannot accept is your inadequate website and the appalling wait times on the phone to book / change items .... because your website doesn't work properly.
You are in a terminal circle of decline and if the French Government gives up on you, then good riddance. You will not be missed.
We've all had to put up with Covid, Brexit and the long list of Millenial excuses ..... but the truth is that as fare paying customers we are all completely dissatisfied and fed up of your Company.
The ships and service are just about acceptable, because we the customer have no other choice when it is a monopoly.
What we cannot accept is your inadequate website and the appalling wait times on the phone to book / change items .... because your website doesn't work properly.
You are in a terminal circle of decline and if the French Government gives up on you, then good riddance. You will not be missed.
เขียนเมื่อ 28 มีนาคม ค.ศ. 2023
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Carol W
4 ผลงาน
ธ.ค. ค.ศ. 2022
Have been a member for several years and I won’t be renewing membership this year. Our last trip was painful. Boarding was late, but in their defence, I was sent a message to this effect. That’s fine. Got on board, half hour before sailing, our cabin not ready. We were invited to have a coffee in the lounge. Restaurant was closing soon so it was not possible to take a shower before dinner. Cabin now ready much later. Restaurant dinner turned into self service which was good served by a good team.
Unfortunately it’s not the first time we’ve experienced a poor service on the Portsmouth Saint Malo crossing so enough. Sorry.
Unfortunately it’s not the first time we’ve experienced a poor service on the Portsmouth Saint Malo crossing so enough. Sorry.
เขียนเมื่อ 20 มีนาคม ค.ศ. 2023
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Dad C
1 ผลงาน
มี.ค. ค.ศ. 2023
Pre Covid we always enjoyed Brittany Ferries, so despite the appalling reviews we decided to give it another go. We wish to book a ferry and a hotel with them, for the hotel bit I have to telephone them. This seems to be impossible.
You ring them, then after an hour of waiting you seem to be automatically cut off.
Do they just not want customers
You ring them, then after an hour of waiting you seem to be automatically cut off.
Do they just not want customers
เขียนเมื่อ 17 มีนาคม ค.ศ. 2023
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robertino2012
น็อตติงแฮม, UK75 ผลงาน
มี.ค. ค.ศ. 2023
We went on the new ship Santona. Check in was chaotic. The cabin was ok apart from some horrendous rumbling that shook the whole cabin about five times during the night, the sea was calm. I wondered whether the staff had been kidnapped against their will. I dont think I have ever met a group of ruder, off handed grumpy staff. Everything was too much trouble. The food was abysmal but expensive. I asked for my burger well done but didnt expect the salad to also be well done. When I mentioned it to the head waiter he pretended he didnt know what lettuce was and then proclaimed the salad is always hot. Its a new one for me. £60 for a meal for two seems a bit rich to me. The duty free may be duty free but the price is still higher than in the UK so duty free profit doubled.
All in all dont bother, however if you want to sail from uk to spain there is no alternative and Brittany ferries know that so will continue to take the michael
All in all dont bother, however if you want to sail from uk to spain there is no alternative and Brittany ferries know that so will continue to take the michael
เขียนเมื่อ 16 มีนาคม ค.ศ. 2023
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skytortoise
Walsall, UK91 ผลงาน
ก.พ. ค.ศ. 2023
Having travelled many times on Cap Finistere we were expecting great things from the new ship Salamanca given all the hype from BF. What a disappointment. Lets start with the standard cabin. Whichever designer thought that a tiny parcel shelf the size of a table napkin, between the beds was sufficient for two people, let alone 4 , to accomodate all the bits and pieces that people need on a 2 - day journey, must have been out of his tiny mind. Similarly, the shelf opposite the shower room is so small it is virtually useless. The same goes for clothes storage. All in all - much inferior to the Cap. The beds are still as comfortable as a cheap Moroccan hostel
Food. BF seem to now ignore the fact that not everyone wants to eat poncy Haute Cuisine or fill up on tapas. Nothing wrong with Haute Cuisine, except that the BF chefs are not very good at it. There was nothing wrong with the salad bar or the Deck 10 cafeteria on the CF, (except that the cafeteria was always understaffed)
Personally I consider French and Spanish food to be vastly overated and oft times inedible.
Service. Most of the staff we interacted with were efficient and polite. However, the switch from table service to buffet in the Azul restaurant is a big no - no. After all , BF class the journey as a 'cruise' and charge cruise prices. Hello, its a car ferry tarted up with fancy paintings.
We do not have a dog but our friends do and they tell me that the dog walking area is pathetic. Dont ask me about the wifi. Even the (very expensive) uprgrade is rubbish.
What gets me is the questionaire they send for feedback, where they ask you to compare their service to Bilbao with other providers. There are no other providers, BF have the monopoly on the UK - Spain routes.
All in all the ship is very French. All frills and no knickers.
Food. BF seem to now ignore the fact that not everyone wants to eat poncy Haute Cuisine or fill up on tapas. Nothing wrong with Haute Cuisine, except that the BF chefs are not very good at it. There was nothing wrong with the salad bar or the Deck 10 cafeteria on the CF, (except that the cafeteria was always understaffed)
Personally I consider French and Spanish food to be vastly overated and oft times inedible.
Service. Most of the staff we interacted with were efficient and polite. However, the switch from table service to buffet in the Azul restaurant is a big no - no. After all , BF class the journey as a 'cruise' and charge cruise prices. Hello, its a car ferry tarted up with fancy paintings.
We do not have a dog but our friends do and they tell me that the dog walking area is pathetic. Dont ask me about the wifi. Even the (very expensive) uprgrade is rubbish.
What gets me is the questionaire they send for feedback, where they ask you to compare their service to Bilbao with other providers. There are no other providers, BF have the monopoly on the UK - Spain routes.
All in all the ship is very French. All frills and no knickers.
เขียนเมื่อ 15 มีนาคม ค.ศ. 2023
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Dontsufferfools10
Gloucester10 ผลงาน
มี.ค. ค.ศ. 2023 • คู่รัก
I submitted Advance Passenger Information to them and they managed to substitute my friends surname for mine. I managed to get through on the phone which took ½ hour and change it. I previously emailed them that can take 14 days to reply ( just unbelievable). They have now changed my surname to my friends name and even that is mispelt. I don't know now if what I did on the phone has been mucked up now. I couldn't have explained it any simpler.
เขียนเมื่อ 11 มีนาคม ค.ศ. 2023
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Fudge
6 ผลงาน
มี.ค. ค.ศ. 2023 • คู่รัก
In every way from start to finish on crossing Portsmouth to Santander and back. Food poor and too expensive no credible choices. They have a captured audience so think they can charge what they like. So called duty free much to expensive. Not enough entertainment or choice of anything. New ship carbon copy of older one. Nothing to make us want to do the crossing again. Stop offering the absolute minimum and start giving your customers a good experience.
เขียนเมื่อ 8 มีนาคม ค.ศ. 2023
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Hi. I have booked as a single foot passenger on the Poole to Cherbourg route but with no cabin available. Please can you tell me if there is a safe luggage store I can put my rucksack while I walk around the ship?
Holy_Holly_Day_
ลีดส์, UK92 ผลงาน
I do not think so
Sharon H
24 ผลงาน
Been looking at amending sailing dates it's quoting £20 per ammendment. Is this for each person or whole booking each way on economy ticket? Not going to be able to travel in June to France if quarantine needed which is likely and expense with all pcr tests needed. Any insight please or news on free ammendments yet. Thanks.
BanburyTourist1
วอริก, UK103 ผลงาน
Good Morning
We have a commodore cabin booked for both morning sailings on the Normandie and the Mont St Michel (Portsmouth to Caen and back) coming up. I wondered how it works with the continental breakfast as it is not stated in the booking?
Thank you
Stuart M
Chorley, UK1 ผลงาน
Still in the dark, no contact AT ALL from BF. I used the online contact form as instructed on the BF web site to 'take advantage' as BF says to use the enhanced option to cancel our sailing booked for 3rd July 2020 Portsmouth to Santander. I completed the o line contact form before the deadline on the 31st May 2020. The instructions included a warning not to cancel the booking in 'Manage my bookin' which as instructed I did not do. I was advised it would take 11 days for issue of the RCN. To date still no contact! We dont know if the CRN/ cancellation has been undertaken, we don't know what would happen if the sailing is going to happen and we do or don't go to the port, which is a day journey from where we live. We may end up in an argument situation with BF if they said we did not cancel/ fill out the contact form or we may loose our money because BF were expecting us to travel on the 3rd July. Completely frustrating!😟. If anyone a BF can deal with this please contact me. I can provide booking ref Etc but wasn't sure detailing this in this communication was safe? S McCrorie.
Jeromeserena
Frigiliana, สเปน2,109 ผลงาน
Hi there can you tell me when the December sailings will be available to book please. I want to book a crossing to Spain thanks in advance
bluedt
Leicestershire, UK21 ผลงาน
I gave a one star review on 4th May about lack of cash refund. I have since been refunded and wanted to say thank you. I am unable to add a further review for 3 months so am posting as a question although it's actually an acknowledgement
Hi we are booked to sail from Santander to Prtsmouth 26/04/2020. Cany you tell me if the ship will be sailing on that day.We have been in isolation for 4 weeks and are very concerned.THANKS
755patriciaw
Cheltenham, UK132 ผลงาน
Hi
I'm taking it, that you have now received cancellation info from B Ferries?
We knew a week ago that our ferry on the 28th had been cancelled.
Not because they contacted me, I had to contact them!!!
Appalling customer service from B Ferries for so many of their customers.
F8thfullyme
US29 ผลงาน
Hello, single traveler going from Portsmouth to Caen. If I buy a single ticket and fare for inside 2 berth cabin (traveling on foot), am I the only person in the cabin or do I have to share it with another single traveler?
BF-CustomerServices
พลีมัท, UK1 ผลงาน
Hello,
If you book a two-berth cabin it will be for your sole use.
Kind regards
Jane
Steven O
Beeston, UK97 ผลงาน
Im due to sail on the Portsmouth - saint malo route in June , I've never travelled with Brittany Ferries before, so I was wondering how much is food on board? And how much is the buffet restaurant?
BF-CustomerServices
พลีมัท, UK1 ผลงาน
Hello Steve,
Our three-course buffet menu in the à la carte restaurant is priced at £27.60 and the main meals in the self-service restaurant start at £8.50.
Kind regards,
Jane
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แนะนำให้แก้ไขเพื่อปรับปรุงสิ่งที่เราแสดง
ปรับปรุงข้อมูลสถานที่ให้บริการนี้Brittany Ferries (Portsmouth (พอร์ตสมัธ), อังกฤษ) - รีวิว - Tripadvisor
คำถามที่พบบ่อยเกี่ยวกับ Brittany Ferries
- โรงแรมใกล้ๆ Brittany Ferries:
- (0.34 กม.) Travelodge Portsmouth
- (0.35 กม.) Ferry House Lodge
- (1.78 กม.) The George Hotel
- (2.59 กม.) The Pier
- (3.34 กม.) Dairy House
- ร้านอาหารใกล้ๆ Brittany Ferries:
- (0.36 กม.) Sovereigns, Hungry Horse
- (0.26 กม.) Costa Coffee
- (0.35 กม.) The Admiral Drake
- (0.89 กม.) Porto Grill A Taberna
- (0.68 กม.) Bella Calabria