Aqua Sana - Whinfell Forest
Aqua Sana - Whinfell Forest
Aqua Sana - Whinfell Forest
4.5
9:00 น. - 21:00 น.
วันจันทร์
9:00 น. - 21:00 น.
วันอังคาร
9:00 น. - 21:00 น.
วันพุธ
9:00 น. - 21:00 น.
วันพฤหัสบดี
9:00 น. - 21:00 น.
วันศุกร์
9:00 น. - 21:00 น.
วันเสาร์
9:00 น. - 21:00 น.
วันอาทิตย์
9:00 น. - 21:00 น.
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18 ภายใน 5 กม.
สถานที่ท่องเที่ยว
42 ภายใน 10 กม.
มีส่วนร่วม
4.5
519 รีวิว
ดีเยี่ยม
358
ดีมาก
82
ธรรมดา
38
แย่
25
แย่มาก
16
v10xen
ยอร์คเชียร์, UK9 ผลงาน
ส.ค. ค.ศ. 2024 • ครอบครัว
Dated, boring, small would be my review of the spa overall but what really disappointed me was the treatment I had! I’d booked in for a 30 min back and shoulder massage at 1pm. I was collected at 1:05pm and taken to the room, which was dated, and the air con didn’t work and was noisy. The therapist gave me the usual instructions and left the room while I got ready. She came back in, asked where I was feeling the tension, and then began the massage. It was a disappointing massage and she gave no focus to the area of my shoulders where I’d said needed it. Then, at 1:20 she said “that’s your treatment over” and left the room for me to get dressed?!
£65 for essentially 10 minutes of back rubbing?
I’ve emailed them twice since to say how disappointed and robbed I feel and no one’s replied so I’m making my complaint public.
Do not waste your money.
£65 for essentially 10 minutes of back rubbing?
I’ve emailed them twice since to say how disappointed and robbed I feel and no one’s replied so I’m making my complaint public.
Do not waste your money.
เขียนเมื่อ 27 กันยายน ค.ศ. 2024
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Thank you for your review.
I'm very sorry that you were disappointed with the massage you had at the Aqua Sana Whinfell Forest.
I understand that you have emailed us, we do advise we can take up to 28 days to respond, if we have not responded in this time please do make sure you have emailed the correct email address or you can contact us via phone.
Kind regards
Center Parcs
เขียนเมื่อ 21 ตุลาคม ค.ศ. 2024
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Charlotte H
Norwich, UK10 ผลงาน
ส.ค. ค.ศ. 2024 • คู่รัก
We came for an overnight spa break for our honeymoon and could not recommend Katie high enough. She made us feel like royalty and at ease from the beginning she ensured we got our food allowance when we arrived late. She was so welcoming and checked in with us throughout our stay and remembered us the next day. She had so many useful hints and tips about the products used and how best to make the most of the spa when we were there. The spa itself felt luxury and so relaxing especially the surroundings. The spa accommodation only has 1 tea bag and 1 coffee pod so bring your own if you want more than 1 cup which lets it down slightly
When you’re paying nearly £500 for the night.
When you’re paying nearly £500 for the night.
เขียนเมื่อ 4 กันยายน ค.ศ. 2024
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lianne d
14 ผลงาน
ส.ค. ค.ศ. 2024 • เพื่อนๆ
The spa is ok, quite dated now in comparison to others but my main issue was the cafe.
Food is bought in pre made and microwaved on site. Lunch (included in the deal) was a terrible “panini” - actually a rock hard flat bread with little filling.
We went for the coffee and cake late afternoon priced at £7.95. What they don’t tell you is that a service charge is added to the total and when I questioned this I was told it was on the menu. Written in tiny print on the front page so not where you are looking when browsing the menu. I asked for this to be removed - I hadn’t actually had any service I went to the counter to order as staff were just standing around there - but was told they couldn’t do this after I’d ordered. This is simply corporate greed and based in this I wouldn’t return to this spa or centre parks again.
Food is bought in pre made and microwaved on site. Lunch (included in the deal) was a terrible “panini” - actually a rock hard flat bread with little filling.
We went for the coffee and cake late afternoon priced at £7.95. What they don’t tell you is that a service charge is added to the total and when I questioned this I was told it was on the menu. Written in tiny print on the front page so not where you are looking when browsing the menu. I asked for this to be removed - I hadn’t actually had any service I went to the counter to order as staff were just standing around there - but was told they couldn’t do this after I’d ordered. This is simply corporate greed and based in this I wouldn’t return to this spa or centre parks again.
เขียนเมื่อ 17 สิงหาคม ค.ศ. 2024
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I am so sorry to hear of your overall disappointment.
I do hope that you were able to bring your concerns about the quality of the panini to the team at the time so they could offer an alternative.
I would like to assure you, however, that your feedback has been shared with the manager of the Vitale Cafe.
Kind regards
Helen
เขียนเมื่อ 21 สิงหาคม ค.ศ. 2024
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Geordie spice
1 ผลงาน
ส.ค. ค.ศ. 2024 • ครอบครัว
Unreal ❤️10/10❤️ 5 star
Super clean excellent facilities all round with amazing aromas
White robes and towels provided as well as unlimited supplies of water, ice, fruit, cranberry Juice.
Huge Variety of steam / sauna rooms with plenty of Polite and super Friendly staff on hand to help with anything you needed
We would highly recommend the whole experience
Loved the Elemis demo with Katie (this is a must) and the sleep demo and mediation.
We all came out feeling like new women with fabulous skin.
All topped off with light healthy lunch in cafe on comfy sofas but the afternoon teas looked like a naughty treat for another time :)
Thank you Aqua Sana, we will
be back xxxxx
Super clean excellent facilities all round with amazing aromas
White robes and towels provided as well as unlimited supplies of water, ice, fruit, cranberry Juice.
Huge Variety of steam / sauna rooms with plenty of Polite and super Friendly staff on hand to help with anything you needed
We would highly recommend the whole experience
Loved the Elemis demo with Katie (this is a must) and the sleep demo and mediation.
We all came out feeling like new women with fabulous skin.
All topped off with light healthy lunch in cafe on comfy sofas but the afternoon teas looked like a naughty treat for another time :)
Thank you Aqua Sana, we will
be back xxxxx
เขียนเมื่อ 15 สิงหาคม ค.ศ. 2024
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Maggy H
Ulverston, UK19 ผลงาน
ส.ค. ค.ศ. 2024 • เดินทางคนเดียว
I've visited Aqua Sana at Whinfell on many occasions; this time I went on my own for a full spa day which included refreshments on arrival, and lunch at Cafe Vitale. The spa itself was as splendid as ever, and I enjoyed it enormously, but the food ...... it's why I can't give the Spa the five stars that it would otherwise have earned. I had a "panini" which was flat as a board and tasted like cardboard. The "bed of Spinach" was a few wilted leaves, the chicken was tasteless and the "grilled peppers" were limp and looked as if they'd never been near a grill. This is probably explained by the fact that I could regularly hear the *ping* of the microwave that appeared to be the only way anything was cooked. Perhaps it's all brought in and just reheated? The "spicy Indian Salad" that came with it was a small bowl of chopped veg that had been completely drenched in a dressing that was so hot and sweet as to destroy the taste of anything it touched! When the bowl was emptied there was at least 1cm of dressing sloshing about in the bottom of the bowl. I was hungry, there was nowhere else to go so, reluctantly, I ate what I was given. I've had far better food at Wetherspoons for a fraction of the price! If I have another Spa Day I'll bring my own sandwiches - it really spoiled what should have been a lovely experience.
เขียนเมื่อ 10 สิงหาคม ค.ศ. 2024
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Brooke G
1 ผลงาน
ก.ค. ค.ศ. 2024 • ครอบครัว
The aqua sana spa was beautiful!! So clean and so tidy with amazing facilities!! Special mention to Katie!! Katie provided us with an Elemis facial demonstration and was so knowledgeable and professional, it was my favourite part about visiting the spa!! She was so welcoming and took the time to speak to us in the shop about the products once we had left!! She deserves special recognition for her hard work and kindness! Thank you Katie x
เขียนเมื่อ 17 กรกฎาคม ค.ศ. 2024
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Abigail B
แมนเชสเตอร์, UK17 ผลงาน
มิ.ย. ค.ศ. 2024 • ครอบครัว
Wonderful two days at Aqua Sana as a package with an overnight stay in the Waterside Apartments. The facilities in the spa were high quality with friendly/helpful staff. We loved the variety of experiences and especially the heated outdoor pool. There was a good variety of vegetarian options in the cafe and we had breakfast and lunch there on both days.
The spa was not crowded and the whole experience was incredibly relaxing.
The spa was not crowded and the whole experience was incredibly relaxing.
เขียนเมื่อ 1 กรกฎาคม ค.ศ. 2024
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Katherine M
1 ผลงาน
พ.ค. ค.ศ. 2024 • ครอบครัว
Fantastic spa experience. The spa itself was lovely but I have to give a special mention to one of the staff members Katie. She took us for an Elemis facial lesson and demonstrated products. Her knowledge was excellent and she was so lovely. It really made our spa experience so much more enjoyable- well done Centre parcs and thank you Katie!
เขียนเมื่อ 3 มิถุนายน ค.ศ. 2024
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RichT
ดาร์บี, UK5 ผลงาน
พ.ค. ค.ศ. 2024 • คู่รัก
We were visiting the Lake District and decided to take a spa break at Whinfell Forest.
It was our first visit. We have been several times to Sherwood Forest Aqua Sana and Center Parcs, but not Whinfell.
We arrived just before 9am. The security staff at the entrance were excellent. They gave us a site map and drew on the route to the Aqua Sana, warned us to keep to the speed limit. When on a Spa Break, there is a dedicated parking space near to the apartment and Aqua Sana.
The Aqua Sana opened at 9am. We got through reception, and the changing rooms were very clean with good facilities. We were directed to the café for arrival drinks and snacks. This was the first disappointment. Most of the items on the menu were off, and they could only offer a toastie, something that isn't on the menu. It may seem a small thing, but remember you do pay for these things.
We went into the Spa area and found that the saunas and steam rooms were very disappointing. The temperatures in all the rooms were quite low, no comparison to the ones at the Sherwood Forest Spa, which really do go hot.
The outside pool was very good.
The apartment for the overnight stay was very good, spotless with good facilities.
The second day in the Spa started again with disappointment with no breakfast being available until 11am. No alternative was offered, not even a complimentary drink. We left fairly early because thespaa was quite uninspiring.
We wouldn't go again. We didn't think it was worth the cost and was nowhere near as good as Sherwood Forest.
It was our first visit. We have been several times to Sherwood Forest Aqua Sana and Center Parcs, but not Whinfell.
We arrived just before 9am. The security staff at the entrance were excellent. They gave us a site map and drew on the route to the Aqua Sana, warned us to keep to the speed limit. When on a Spa Break, there is a dedicated parking space near to the apartment and Aqua Sana.
The Aqua Sana opened at 9am. We got through reception, and the changing rooms were very clean with good facilities. We were directed to the café for arrival drinks and snacks. This was the first disappointment. Most of the items on the menu were off, and they could only offer a toastie, something that isn't on the menu. It may seem a small thing, but remember you do pay for these things.
We went into the Spa area and found that the saunas and steam rooms were very disappointing. The temperatures in all the rooms were quite low, no comparison to the ones at the Sherwood Forest Spa, which really do go hot.
The outside pool was very good.
The apartment for the overnight stay was very good, spotless with good facilities.
The second day in the Spa started again with disappointment with no breakfast being available until 11am. No alternative was offered, not even a complimentary drink. We left fairly early because thespaa was quite uninspiring.
We wouldn't go again. We didn't think it was worth the cost and was nowhere near as good as Sherwood Forest.
เขียนเมื่อ 8 พฤษภาคม ค.ศ. 2024
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Alison J
2 ผลงาน
เม.ย. ค.ศ. 2024 • ครอบครัว
Absolutely loved this experience for my daughter’s 21st. Very relaxing also over fresh fruit and ice cold water, cranberry juice and orange juice.
เขียนเมื่อ 5 พฤษภาคม ค.ศ. 2024
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Hi we've booked treatment in aqua sana and wanted to know if you got free use of the spa after ?
เขียนเมื่อ 24 พฤศจิกายน 2019
Can I book to stay the weekend and a spa day together
เขียนเมื่อ 19 มิถุนายน 2019
Hi yes you can. Sometimes I get offers direct from the spa advertising an overnight stay and spa but it might be better value booking a weekend plus the spa and then you could do other things too!! Good luck.
เขียนเมื่อ 19 มิถุนายน 2019
Going to centre parks soon as was thinking of booking a spa day. Are robes still provided. Is it best to get flip flops or is going around barefooted best as I know that I will in and out the pool/treatments rooms for most of the day.
เขียนเมื่อ 8 มกราคม 2018
yes robes are provided..
bare feet or you can buy flip flops for £2
เขียนเมื่อ 25 มกราคม 2018
Can you head down to the centre parks centre for food if on a spa day?
เขียนเมื่อ 18 พฤศจิกายน 2017
I believe you are able to - we visited Bella Italia after one of our spa days before leaving the park - however we always walk home to the car park via the centre just to look in the shops and finish our special day!
เขียนเมื่อ 18 พฤศจิกายน 2017
Do I have to pay to access the spa If I'm just wanting to use the swimming pool and sauna whilst staying as a guest?
เขียนเมื่อ 2 ตุลาคม 2017
Yes you do, the swimming complex is separate to the spa which is free to use when you want to.
เขียนเมื่อ 26 ตุลาคม 2017
Can you book to come into the spa if you aren't staying at center parcs?
เขียนเมื่อ 28 มิถุนายน 2016
I've booked in for a facial, will I need need to change into a robe or stay in my regular clothes?
เขียนเมื่อ 21 มิถุนายน 2016
I would relax and change into a robe. They are provided.
เขียนเมื่อ 25 สิงหาคม 2016
Hi, are there hair straighteners or plugs for us to use for our own hair straighteners in your changing rooms?
เขียนเมื่อ 28 กรกฎาคม 2015
Hi
Unfortunately, we do not provide hair straighteners or facilities to use your own in the Aqua Sana changing rooms.
Kind regards
Liz
เขียนเมื่อ 29 กรกฎาคม 2015
Hi, I'm interested in a spa day package and have a few questions....am I right in thinking that we would also have use of the centre parc facilities for the day as well? Also, could you advise of the nearest b & b/guest house/hotel to the parc? I'm afraid I'm not too keen on the spa breaks which also include an overnight stay at the parc! Thanks for your help
เขียนเมื่อ 5 มกราคม 2015
Matt Lowry Carlisle - Yes you can leave the sana when you like and visit the main centre and pool etc as you have paid to enter the park.
เขียนเมื่อ 26 มีนาคม 2015
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