Escape Asylum

Escape Asylum รีวิว, เลสเตอร์

11:00 น. - 20:30 น.
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11:00 น. - 20:30 น.
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5.0
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28
ธรรมดา
4
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10

LeicesterDunks
เลสเตอร์, UK38 ผลงาน
Host Cancelled , refused refund
เม.ย. ค.ศ. 2020
What a shame, had been to a previous escape room when they were located in st martins and had a great time , So when friends suggested they wanted to do a room we didn't hesitate in booking again, Our friends had traveled an hour and a half to get there . We had booked to attend on 14th March , when we arrived we were told the booking was cancelled due to flooding and we should have had an email to let us know , (which we didn't , but why not ring when you have my phone number ) of course these things happen, they were very apologetic and offered a free drink in the bar and a full refund back to the credit card we had used to book online , and told it take 5 days for the charge to be refunded. 10 days later I emailed to chase the refund to be told that as the goverment had now forced them to close they would not be offering any refunds at all. I explained this booking was from before the closures and I was entitled to a full refund of the £84 I had paid, but none has been forthcoming
เขียนเมื่อ 6 เมษายน ค.ศ. 2020
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Chris Hibbard
น็อตติงแฮม, UK23 ผลงาน
Successfully performed the Riiitual
ก.ย. ค.ศ. 2019
Visited Escape Asylum on our visit to Leicester to do a few games in the city. On arrival (access via Spirits), our host for the experience Grant welcomed us. We made our way down into the basement level of the building and were introduced to the game, Riiitual. Once we embarked upon the escape, we found the puzzles and activities to be well constructed, with a great sense of progression felt on completion of certain elements. The clue/hint system was provided by "the ghost of Richard III" which was a smart way of ensuring consistency in the game and environment. I must say, Richard is a very friendly and witty guy in his rest! We managed to complete the game with a good chunk of time remaining, despite getting stuck on one particular puzzle which we are still kicking ourselves over!
All in all, I recommend paying a visit to Escape Asylum to play the Riiitual room. Great room, good sense of progression, smart puzzles, and really friendly staff! Thanks Grant for making the experience very enjoyable!
เขียนเมื่อ 15 กันยายน ค.ศ. 2019
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Laura T
เลสเตอร์, UK3 ผลงาน
Solid game play and fun experience
ส.ค. ค.ศ. 2019 • เพื่อนๆ
Great escape room! There was only 2 of us this time and we found it very challenging but not impossible. Super lovely staff who made our experience great and wanting us to come back again.
เขียนเมื่อ 1 สิงหาคม ค.ศ. 2019
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Pool
2 ผลงาน
Great fun!!!!
มิ.ย. ค.ศ. 2019 • เพื่อนๆ
I came and played the escape room last week and it was great fun! We struggled but thankfully the staff were very helpful when we needed them! I would certainly go again as they have other games we haven’t tried
เขียนเมื่อ 23 กรกฎาคม ค.ศ. 2019
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Ross_tunnicliffe
วัตฟอร์ต, UK18 ผลงาน
Challenging and Enjoyable
ก.ค. ค.ศ. 2019 • เพื่อนๆ
I went to Leicester to meet some friends and one of them suggested we done an escape rooms. We came across Escape Asylum and it looked good so we booked. We’d all done a few things like this before so we knew what to expect. We were all really pleased with our choice the game we played was really well designed and the clues were tough enough to make us all think but didn’t feel impossible. If you are looking for a fun day out in Leicester I would definitely recommend Escape Asylum
เขียนเมื่อ 23 กรกฎาคม ค.ศ. 2019
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Nobody
โลก1 ผลงาน
Once a great, but now declining
เม.ย. ค.ศ. 2019 • เพื่อนๆ
I remember attending this escape games venue when it was in its early days and it had an amazing view on how games are ran and how to immerse customers in a world of theirs. However as of late I have noticed a big decline in this company's escape game ventures. They're games fall apart, even the simplist of puzzles and props are in tatters. After reading previous reviews made by happy and disappointed customers, it seems the only reason this business could have a slim chance of surviving would be because of the level of customer service it receives from its only 2 or 3 Gamesmasters that have a unique way of making the customers feel welcome.

If you are planning on visiting this escape games company I wish you the best of luck because nearly most of all their props, puzzles are cheaply made and maintained, nothing seems to work eg torches, keys to locks, electronically based puzzles ect.

And last but not least do not make a complaint to the managers as they will shut you down with excuse after excuse and then off your a free game and discounts at their bar.

I may reconsider reviewing this reveiw if this business shows some sign of improvement in the near future.
เขียนเมื่อ 14 กรกฎาคม ค.ศ. 2019
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Laura S
วอริก, UK51 ผลงาน
Phobia and Riiitual
พ.ค. ค.ศ. 2019 • เพื่อนๆ
We had a fab time today, playing Phobia and Riiitual. Phobia scared us so much!! but we enjoyed every minute of it. We’re still talking about it several hours later and have sore throats from all the screaming. Both of our Games Masters were lovely and gave us just the right amount of clues/encouragement.
We loved the trendy bar area with its cool floor feature and the idea of the themed cocktails for the games. Porn Star Martini was yummy! We had a fun couple of hours - Thanks guys! :)
เขียนเมื่อ 10 พฤษภาคม ค.ศ. 2019
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Suraiya Z
เลสเตอร์, UK42 ผลงาน
CON - Avoid and Save your Money
เม.ย. ค.ศ. 2019 • เพื่อนๆ
We booked as a group of friends from work celebrating our friends wedding. The experience was a disaster and ruined what was meant to be a fun evening.

At the time of booking, Escape Asylum were aware that there would be 14 of us coming after work (4pm) and would need be booked on a session after this time. We were assured that this would be accommodated and that they give us 10 / 15 minutes to accommodate this.

On the day of our escape session we all arrived just after 16.10 and were informed that the monies for the experience would need to be paid upfront.

It is only after this was done, we were advised one of the groups (phobia room) would no longer be able to experience the full escape session. We had explained our time limitations at the time of booking and feel that the business had miss sold the experience to us. A discussion took place with management and we were informed that we would not be entitled to a refund and nor were we allowed to rearrange for an alternative date. WHAT A CON. We had no alternative but to start the session. As we were arriving at, our guide told us we only had 35 minutes in the phobia room or we could switch to the King Richard III room instead in which we would get a full hour.

We felt pressured to make a decision.

Overall it was a disappointing experience and if you are looking to book a escape experience then use another provider.

Escape Asylum ruined our pre wedding celebrations.
เขียนเมื่อ 24 เมษายน ค.ศ. 2019
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Hi All, I can see that we have received multiple 1 star reviews from members of your group based on this experience. To clear things up for others thinking of booking an experience with us: - This group had booked 2 games. Games are booked in 1.5 hour time slots. Games last 1 hour, giving us 0.5 hours to reset the game and sort out any problems ready for the next customers. - This group turned up 25 minutes late! - This group then wanted to pay their remaining balance separately between 8 people, thus taking an extra 10 minutes. (even though the group booker was advised beforehand that this needed to either be done in advance or paid on 1 card, as it takes time to take payment via our virtual terminal) - We advised that because they had arrived late, time may be taken off of their 1 hour booking (as stated in all T&Cs due to this being a live event, and us having another customers booking straight after theirs) - The group leader then spent the next 15 minutes demanding a refund, to the point where we needed to call the director of Escape Asylum to advise. - The group now being 50 minutes late to start their booking, was asked multiple times to play their game, and any problems could be sorted out after. - Out of their 2 games, only 1 game would need time deducted due to only 1 room being fully booked for the rest of the evening. However the ‘leader’ of the group stopped both games playing and demanded a refund. To cut a long story sort, we moved bookings around so they could have their full hour. It really is a shame to receive a review like this as we bent over backwards for this group. You will not be getting a 14 player refund as you turned up 25 minutes late, you broke the T & Cs and you would not enter your game for 50 minutes of your 1 hour game. Thanks, Escape asylum.
เขียนเมื่อ 8 พฤศจิกายน ค.ศ. 2019
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Mannah2013
เลสเตอร์, UK3 ผลงาน
Would Not Return!
เม.ย. ค.ศ. 2019 • เพื่อนๆ
Disappointing, after we paid we were told that can have the room we booked for 30 minutes only!. they decided not to tell us this before and waited until we paid in full!. They Wouldn’t offer a refund or alternatives.
Staff were not accommodating and inconsistent, manager said could not accommodate in other rooms due to numbers but other staff members said they could.
Overall poor customer service and the worst escape experiences I had.
เขียนเมื่อ 24 เมษายน ค.ศ. 2019
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Hi All, I can see that we have received multiple 1 star reviews from members of your group based on this experience. To clear things up for others thinking of booking an experience with us: - This group had booked 2 games. Games are booked in 1.5 hour time slots. Games last 1 hour, giving us 0.5 hours to reset the game and sort out any problems ready for the next customers. - This group turned up 25 minutes late! - This group then wanted to pay their remaining balance separately between 8 people, thus taking an extra 10 minutes. (even though the group booker was advised beforehand that this needed to either be done in advance or paid on 1 card, as it takes time to take payment via our virtual terminal) - We advised that because they had arrived late, time may be taken off of their 1 hour booking (as stated in all T&Cs due to this being a live event, and us having another customers booking straight after theirs) - The group leader then spent the next 15 minutes demanding a refund, to the point where we needed to call the director of Escape Asylum to advise. - The group now being 50 minutes late to start their booking, was asked multiple times to play their game, and any problems could be sorted out after. - Out of their 2 games, only 1 game would need time deducted due to only 1 room being fully booked for the rest of the evening. However the ‘leader’ of the group stopped both games playing and demanded a refund. To cut a long story sort, we moved bookings around so they could have their full hour. It really is a shame to receive a review like this as we bent over backwards for this group. You will not be getting a 14 player refund as you turned up 25 minutes late, you broke the T & Cs and you would not enter your game for 50 minutes of your 1 hour game. Thanks, Escape asylum.
เขียนเมื่อ 8 พฤศจิกายน ค.ศ. 2019
คำตอบนี้เป็นความเห็นหรือทัศนะของตัวแทนของฝ่ายบริหาร และไม่ใช่ของ TripAdvisor LLC

Jayne Baker
2 ผลงาน
Very Disappointing
เม.ย. ค.ศ. 2019 • เพื่อนๆ
Booked the Asylum Escape room and wasn’t impressed with the service received. We booked three rooms and were told we would only get half the time in one of the rooms, through no fault of our own. We had to change our room to the King Richard room which was disappointing. The two male staff members who ran the Asylum and Clown rooms for us were good however the manager lacked customer service skills. I would not visit these rooms again
เขียนเมื่อ 23 เมษายน ค.ศ. 2019
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก TripAdvisor และไม่ใช่ของ TripAdvisor LLC
Hi All, I can see that we have received multiple 1 star reviews from members of your group based on this experience. To clear things up for others thinking of booking an experience with us: - This group had booked 2 games. Games are booked in 1.5 hour time slots. Games last 1 hour, giving us 0.5 hours to reset the game and sort out any problems ready for the next customers. - This group turned up 25 minutes late! - This group then wanted to pay their remaining balance separately between 8 people, thus taking an extra 10 minutes. (even though the group booker was advised beforehand that this needed to either be done in advance or paid on 1 card, as it takes time to take payment via our virtual terminal) - We advised that because they had arrived late, time may be taken off of their 1 hour booking (as stated in all T&Cs due to this being a live event, and us having another customers booking straight after theirs) - The group leader then spent the next 15 minutes demanding a refund, to the point where we needed to call the director of Escape Asylum to advise. - The group now being 50 minutes late to start their booking, was asked multiple times to play their game, and any problems could be sorted out after. - Out of their 2 games, only 1 game would need time deducted due to only 1 room being fully booked for the rest of the evening. However the ‘leader’ of the group stopped both games playing and demanded a refund. To cut a long story sort, we moved bookings around so they could have their full hour. It really is a shame to receive a review like this as we bent over backwards for this group. You will not be getting a 14 player refund as you turned up 25 minutes late, you broke the T & Cs and you would not enter your game for 50 minutes of your 1 hour game. Thanks, Escape asylum.
เขียนเมื่อ 8 พฤศจิกายน ค.ศ. 2019
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