Thank you for the review. The Chocolate House is a bootcamp in decision making. Sorry.

Thank you for reviewing The Chocolate House. We look forward to seeing you again.

Thank you for your review. What makes you think you didn't fall asleep? Just joking.

Thank you for your review. I think I have a positive team of employees now. Makes a difference.

Thank you for your review and for bringing in some sunshine.

Sorry about your experience. Those staff members have been retired so to speak.

Dear Rachel, I am sorry you had an uncomfortable experience at The Chocolate House. We take on extra staff during the busy summer months and your review has resulted in termination of employment. We are a child friendly shop. After all we sell chocolate and ice-cream. Not only that, the ice cream is generously portioned and, for children, comes in a teddy bear cone with options for sprinkles and chocolate ears for no extra cost. It is also parent friendly, allowing parents to sit inside or out, drinking pots of tea, while their children eat ice cream cones. It is also friendly to those with disabilities and I make a point of hiring those with barriers to employment, such as those who have been out of the work force raising children or those with mobility difficulties because of arthritis, etc. From that point of view, I am inclined to believe my employee who said she was seated on a stool behind the ice-cream counter rather than standing over you. In the necessity of serving I would imagine she had to bring an extra four chairs for the normal table of four and bring you teapot, cups, sugar, cream and chocolate. She is unable to carry these items on a tray and probably had to make two trips. It was not my employee who asked your child to stop banging the bottle - this would not worry us. She stepped in as a gesture of support to you, asking if you would like her to take it. As to expense, The Chocolate House is a business, not a charity. Your family and friends occupied eight covers for a significant period of time at £2.50 a head. You drank from real china and portions were generous. Given overheads, material costs and employee costs of both serving you and cleaning up afterwards, we probably failed to turn a profit. Not your fault, of course, but I can understand you would indeed feel more comfortable in a different setting. Rudeness to guests, however, is unacceptable and for this, I sincerely apologize.

Thank you for popping in. Perhaps next time you will have the time to stop or shop and taste the wares.