Newmarket Racecourses
Newmarket Racecourses
4
9:00 น. - 17:30 น.
วันจันทร์
9:00 น. - 17:30 น.
วันอังคาร
9:00 น. - 17:30 น.
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9:00 น. - 17:30 น.
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9:00 น. - 17:30 น.
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Jake B
24 ผลงาน
ส.ค. ค.ศ. 2024 • คู่รัก
Been to both Rowley Mile and July course several times over the years and especially last season for both Guineas days, July Cup, Becky Hill and Sun Chariot Day, never disappointed with the day out, we love horse racing and will visit every single year!
In my honest opinion the Rowley Mile is the better course, it might not look visually as pretty as the July course but it's layout is better, parade ring is better, and views are great! July course in summer is lovely but it gets a bit crowded as the gap between the grandstand and the rail is a lot smaller than the Rowley mile course, so for instance Becky hill was rammed you could barely squeeze past people a lot of the time and that does impact how enjoyable it is, also July course bar queues seem to be so much worse than Rowley Mile, takes an age to get a pint!!
Parking for both is pretty good too.
In my honest opinion the Rowley Mile is the better course, it might not look visually as pretty as the July course but it's layout is better, parade ring is better, and views are great! July course in summer is lovely but it gets a bit crowded as the gap between the grandstand and the rail is a lot smaller than the Rowley mile course, so for instance Becky hill was rammed you could barely squeeze past people a lot of the time and that does impact how enjoyable it is, also July course bar queues seem to be so much worse than Rowley Mile, takes an age to get a pint!!
Parking for both is pretty good too.
เขียนเมื่อ 14 มกราคม ค.ศ. 2025
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Basil
Swansea, UK70 ผลงาน
ก.ย. ค.ศ. 2024 • คู่รัก
We love a race day in the restaurant, been to Newbury, Chester, Lingfield, brilliant, expensive but worth it, because it's so expensive we do them every couple of years to treat ourselves!! We gave Newmarket a try yesterday, the VIP package, service was excellent as was the food but I don't expect to pay £490 to eat our meal in an overheated greenhouse!!! It was unbearable, unpleasant, unacceptable and ruined what has always been a brilliant day. Apparently the air conditioning was broken which I don't believe for one moment, the air con wasn't on for cost cutting reasons, if it had been broken and the management were really concerned they would have provided fans or at least given the water away for free instead of charging £4.50 per bottle! BTW, the water wasn't even chilled, perhaps the fridges were 'broken' too. Never again Newmarket, never again, hang your head in shame.
เขียนเมื่อ 22 กันยายน ค.ศ. 2024
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Thank you for taking the time to share your feedback. We sincerely apologise for the disappointment you experienced during your recent visit. One of our colleagues has responded to your email and has offered compensation for a future booking at Newmarket.
Although we did our best to mitigate the situation, I understand how uncomfortable it must have been. We aim to provide a high-quality dining experience, and this incident fell short of our standards. Unfortunately, we were unable to get an engineer on-site to fix the problem on Saturday, and we did not have enough fans to provide adequate cooling for the entire space. All customers were given the opportunity to move tables away from the window which I know was still in a hot area but would take away some heat from being directly next to it.
Once again, we would like to apologise for the experience you received but hope to welcome you back to provide a more enjoyable and memorable experience for you and to allow us to provide our usual high standard of experience.
Kind regards,
Newmarket Hospitality Team
เขียนเมื่อ 25 กันยายน ค.ศ. 2024
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Martin S
61 ผลงาน
ก.ย. ค.ศ. 2024 • คู่รัก
We’ve visited this restaurant several times in the past as it’s used as part of a race day package. We’ve always had a fantastic time. Today the staff were as friendly as usual and the food was excellent. What totally ruined our day was the fact the air conditioning had broken. We were sat by a massive window and it felt like we were in a greenhouse. We slowly got hotter and hotter. We both felt sick (we’re not young in our mid 60’s) and developed headaches. Basically the extent of the heat ruined our day. The staff appeared embarrassed as they kept apologising. I have written to the racecourse and will expect compensation. The racecourse really shouldn’t have allowed the restaurant to open as it’s dangerous being exposed to these levels of heat. This is not a cheap day out and has been ruined.
เขียนเมื่อ 21 กันยายน ค.ศ. 2024
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Thank you for taking the time to share your feedback. We sincerely apologise for the disappointment you experienced during your recent visit.
We did our best to mitigate the situation, but given the size of the area, we unfortunately did not have enough fans to provide adequate cooling to make a significant difference for everyone. We understand how uncomfortable the heat must have been, especially near the windows. Sadly, the air conditioning system failed shortly before the gates opened, and despite our best efforts, we were unable to get an engineer on-site that day. Due to the timing of the breakdown with it being so close to gates opening, we were unable to inform guests in advance, and I understand how frustrating this must have been.
Free tap water was provided and available to all tables throughout the day, again we do acknowledge that due to the temperature of the room the water did not stay cool for very long.
We would like to assure you that this was not in order to save costs, and it did sadly impact the entire grandstand. If you would like to send an email to east.administration@thejockeyclub.co.uk we would be more than happy to offer compensation for a future booking at Newmarket.
Kind regards,
Newmarket Hospitality Team
เขียนเมื่อ 25 กันยายน ค.ศ. 2024
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Jem J
Leighton Buzzard, UK290 ผลงาน
ก.ค. ค.ศ. 2024 • เพื่อนๆ
The July course is lovely in the sunshine. Parking is easy as is the whole entry process. Lovely sunny terrace overlooking the winning post. Great food and excellent choice of drinks, fantastic service and I might be slightly biased as I won on more races than I lost on so in this occasion I came out on top. Highly recommended.
เขียนเมื่อ 25 สิงหาคม ค.ศ. 2024
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Dear 896jemj,
We are delighted to read that you had a successful winning day out with us in the sunshine recently and enjoyed our July Course to the fullest.
Thank you for taking the time to leave this review and do hope you visit us again soon!
Kind regards,
Newmarket Racecourses.
เขียนเมื่อ 27 สิงหาคม ค.ศ. 2024
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Carlos S
Bungay, UK128 ผลงาน
ส.ค. ค.ศ. 2024 • คู่รัก
Attended the Becky Hill concert along with the pre race afternoon on what was to start as a great day but ended badly.
So lets get the best bits out the way first, the pre racing was awesome, with a great feel to the whole afternoon with sunshine, betting & great views of the course utilising our premium enclosure passes.
Ok now for the worse part of the night.
The concert was a sell out and knowing this we had spent £100 on the raised viewing stand.
The sheer amount of people there meant that unless you could levitate above the crowds you had zero chance of ever making it to the platform as the racecourse provide zero access to people who have paid for this extra unlike nearly every other UK venue that has designated walkways to access said areas.
I have never felt so uncomfortable in my entire life with no room to move at all in the crowd and with the various fights breaking out made for quite the start to the evening.
Security or crowd management was near zero at the rear of the crowd and i 100% believe if anyone would of had a medical incident in the crowd there would of been little to zero chance of ever getting assistance.
The whole evening was total unorganised chaos from start to finish and judging by the complaints on here i am not alone.
Now for what can only be described as the worse customer service and help i have ever received.
After contacting them about my issues & wasted £100 i was told i wouldn't get a refund and got the usual Health & Safety garb that's copy and pasted from another source. Multiple emails later explaining the various issues & unfortunately i got no further.
The most amusing reply i got was that we should of went to the premium viewing platform first thing & stayed there all night, unfortunately most humans require toilet breaks & at least some form of re-hydration.
The organisers at the Newmarket Nights & the Jockey Club need to take a really close look at not only the organisation of these events but also the poor sloppy customer service they provide as its pathetic and does not fit with a well known & supposedly great venue like Newmarket racecourse.
Things to note
1. WAY too many people in the main arena.
2. Lack of crowd management or staff for the volume of people attending.
3. Zero access to premium viewing area (Due to crowds hemmed in)
4. Terrible customer service.
I for one will never return to this venue, not just because of the wasted £100 but due to the lack of safety & terrible customer service.
You have all been warned.
So lets get the best bits out the way first, the pre racing was awesome, with a great feel to the whole afternoon with sunshine, betting & great views of the course utilising our premium enclosure passes.
Ok now for the worse part of the night.
The concert was a sell out and knowing this we had spent £100 on the raised viewing stand.
The sheer amount of people there meant that unless you could levitate above the crowds you had zero chance of ever making it to the platform as the racecourse provide zero access to people who have paid for this extra unlike nearly every other UK venue that has designated walkways to access said areas.
I have never felt so uncomfortable in my entire life with no room to move at all in the crowd and with the various fights breaking out made for quite the start to the evening.
Security or crowd management was near zero at the rear of the crowd and i 100% believe if anyone would of had a medical incident in the crowd there would of been little to zero chance of ever getting assistance.
The whole evening was total unorganised chaos from start to finish and judging by the complaints on here i am not alone.
Now for what can only be described as the worse customer service and help i have ever received.
After contacting them about my issues & wasted £100 i was told i wouldn't get a refund and got the usual Health & Safety garb that's copy and pasted from another source. Multiple emails later explaining the various issues & unfortunately i got no further.
The most amusing reply i got was that we should of went to the premium viewing platform first thing & stayed there all night, unfortunately most humans require toilet breaks & at least some form of re-hydration.
The organisers at the Newmarket Nights & the Jockey Club need to take a really close look at not only the organisation of these events but also the poor sloppy customer service they provide as its pathetic and does not fit with a well known & supposedly great venue like Newmarket racecourse.
Things to note
1. WAY too many people in the main arena.
2. Lack of crowd management or staff for the volume of people attending.
3. Zero access to premium viewing area (Due to crowds hemmed in)
4. Terrible customer service.
I for one will never return to this venue, not just because of the wasted £100 but due to the lack of safety & terrible customer service.
You have all been warned.
เขียนเมื่อ 22 สิงหาคม ค.ศ. 2024
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Dear Carlosuk1,
We are delighted to hear that you enjoyed the pre-racing experience and the views when you attend our Newmarket Nights featuring Becky Hill. An evening of racing followed by an open-air concert on Friday 9th August.
The upgrade you mention is an add-on to the ticket namely, The Prime Viewing Platform. It offers the best views of the stage, limited in number to give a comfortable environment to enjoy the music. This platform sold out for all our Newmarket Nights this year and we have had wonderful feedback.
When you collected your wristbands (which give access to the PVP) from our office you were informed of the location of the platform also shown on the map. As you purchased tickets for the Premier Enclosure you would have seen the platform when you were at the front of the racetrack as it is positioned in this area. You were advised to go to the platform just before the last race to enable easy access, we never say to customers go first thing and stay there all night, as access to the PVP is not an option until after the last race. We would never expect a customer to wait around as we want customers to enjoy the racecourse and the facilities on offer before watching the concert. As explained in the emails prior to and post the event, we cannot be responsible for you not making your way to the platform in good time.
We are sorry you feel there were too many people at the event. We agree it was very busy as it was a sell-out night, which we have managed many times previously, we can assure you the numbers were within our maximum capacity calculated and approved annually by the Safety Advisory Group. All our plans are shared and approved by the Safety Advisory Group, who we meet with regularly and they conduct pre-season and during performance inspections regularly to ensure we are a safe site and managed according to the plans agreed.
We had a contracted crowd management team as well as police offers in and around all areas of the course. We had safety officers and police in a control room always monitoring the entire area through CCTV and reporting all back to the patrol team on the ground.
We are sorry that this is not the outcome you wanted, and we do hope you change your mind about visiting again in the future.
Kind regards,
Newmarket Racecourses.
เขียนเมื่อ 27 สิงหาคม ค.ศ. 2024
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Ivan C
สหราชอาณาจักร1 ผลงาน
ส.ค. ค.ศ. 2024 • คู่รัก
The day was really one we enjoyed will definitely go again Too many favourites game in for how we bet. Weather was very sunny.Had good seats in stand right opposite winning post.Not to far to walk from car park to entrance.
เขียนเมื่อ 19 สิงหาคม ค.ศ. 2024
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Good morning ivancX2621NR,
Thank you for your review of your recent visit with us. We are delighted to read that you had an enjoyable day with us.
We do hope you come and join us again soon. We have two more summer fixtures at our July Course for this 2024 season, before we head back to the Rowley Mile for the autumn season racing!
Kind regards,
Newmarket Racecourses
เขียนเมื่อ 22 สิงหาคม ค.ศ. 2024
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TDandFamily
Ipswich, UK32 ผลงาน
ส.ค. ค.ศ. 2024 • คู่รัก
Following a few emails and phone calls, my husband and I made it to the race night followed by Deacon Blue.
We were extremely well looked after from start to finish.
All of staff were amazing, but a special mention to Chloe for helping with the booking and to Freya for assisting us when needed.
The Summer House restaurant was a lovely treat. The food was delicious and again the staff were excellent.
We also had a few wins!
Hope to return soon
We were extremely well looked after from start to finish.
All of staff were amazing, but a special mention to Chloe for helping with the booking and to Freya for assisting us when needed.
The Summer House restaurant was a lovely treat. The food was delicious and again the staff were excellent.
We also had a few wins!
Hope to return soon
เขียนเมื่อ 18 สิงหาคม ค.ศ. 2024
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Dear Stay65135020398,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you and your husband enjoyed the race night and the Deacon Blue performance.
It's great to know that our team took good care of you from start to finish. I’ll be sure to pass on your kind words to Chloe and Freya—they’ll be delighted to hear that they made such a positive impact on your visit.
We’re also glad that you had the chance to enjoy a meal at the Summer House restaurant and that the food and service met your expectations. And congratulations on your wins—that’s always a fantastic bonus!
We look forward to welcoming you back again soon.
Best regards,
The Newmarket Team
เขียนเมื่อ 22 สิงหาคม ค.ศ. 2024
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Richard S
1 ผลงาน
ส.ค. ค.ศ. 2024 • ครอบครัว
A fantastic time was had by all the family at the dinosaur day, the kids were entertained all day and great racing to boot.
I was also fortunate enough to watch Becky Hill who was amazing to great two days and great value for money.
I was also fortunate enough to watch Becky Hill who was amazing to great two days and great value for money.
เขียนเมื่อ 15 สิงหาคม ค.ศ. 2024
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Good morning X966VXrichards,
Thank you for your review regarding your recent visit with us across the 9th & 10th August.
We are delighted to read of your experience with family on dinosaur day as well as the performance from Becky Hill.
We do hope you can join us again soon.
Kind regards,
Newmarket Racecourses
เขียนเมื่อ 22 สิงหาคม ค.ศ. 2024
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Abbie S
2 ผลงาน
ส.ค. ค.ศ. 2024 • เพื่อนๆ
We attended the racecourse this weekend and WOW. We had tickets for Champions Lawn which gave it premier enclosure and so much more. The kids saw all the activities in the grandstand area and were sooo happy!! They had roaming dinosaurs, baby dinosaurs and FREE FACEPAINTING! We then got access into the garden, which wasn’t promised, but was actually no que at all and the staff were fantastic. Always smiling. We had table service for drinks in Champions Lawn, tote betting and the lady comes round. The seating was so comfy and perfectly located at the furlong pole, so the kids got the speedy action when the horses came past! Will definitely be back! Thank you to Newmarket Racecourse!
เขียนเมื่อ 12 สิงหาคม ค.ศ. 2024
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Good morning Abbie S,
Thank you for taking the time to leave your review regarding your recent visit with us in Champions Lawn.
We are delighted to read that you had a much enjoyed day with us for dinosaur day and the children had fun.
We do hope you will join us again in Champions Lawn! We have two remaining fixtures at our July course before we move into the autumn season at the Rowley Mile Racecourse.
Kind regards,
Newmarket Racecourses.
เขียนเมื่อ 22 สิงหาคม ค.ศ. 2024
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S C
2 ผลงาน
ส.ค. ค.ศ. 2024 • เพื่อนๆ
Had been looking forward to a day at the races and Becky Hill for some time, what a shambles it turned out to be. The main disappointment was the exiting, stood for 3 hours at the taxi queue for no new taxi's to arrive. In the end gave up and managed to book an Uber. Waiting on the main road, the traffic attendants gave up their car directing lights to a couple of drunken women, you can imagine the chaos! Leaving the local area, there were people just stuck at the side of country roads / sat in the road. Such a shame, won't be returning again.
เขียนเมื่อ 11 สิงหาคม ค.ศ. 2024
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Good morning Y3544AGsc,
Thank you for taking the time to leave your feedback regarding your recent visit with us for an evening of racing followed by Becky Hill event on Friday 9th August.
We are sorry to read your that you will not be returning to our venue in the future.
We advertised that the event was sold out and to help elevate the numbers of people coming on course, with added additional subsidised Outrider Bus Services from four locations, had additional free shuttle buses running in a loop from the racecourse, town, train station.
On our website we do suggest pre-booking taxis with the option of having them waiting for you in the pickup point located at gate 2. The local taxi companies are not employed by the racecourse, so we have no control over their movements and as the town was so busy with customers utilising the free shuttle service and being left in town. they picked up many of their fares directly in town. Hence why our team brought over one of the shuttle buses for customers to get on for free to be taken into town. Unfortunately, some customers in the queue became quite abusive to our team and continued to be so despite our best efforts to help get customers moving.
We do appreciate your time writing your review and do hope you will reconsider visiting us in the future.
Kind regards,
Newmarket Racecourses
เขียนเมื่อ 22 สิงหาคม ค.ศ. 2024
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If you book Premier enclosure tickets for Newmarket nights do you have to purchase separate tickets for the event or is the price your entry to premier enclosure (the raised platform and bar) AND ticket for the show? I think I read somewhere you have to pay separately in one area of the venue but can't remember which one.
Thanks
เขียนเมื่อ 1 กรกฎาคม 2023
Newmarket_Racecourse
นิวมาร์เก็ต, สหราชอาณาจักร
Good morning,
If you purchase a Premier Enclosure ticket, you will have access to all Premier areas. If you want to access the Prime Viewing Platform, this is an additional purchase, not an entry ticket.
Best wishes,
เขียนเมื่อ 10 กรกฎาคม 2023
Hello
Can i wear smart grey jeans shirt jacket and tie to Fridays meeting in the premier enclosure?
เขียนเมื่อ 10 สิงหาคม 2022
Newmarket_Racecourse
นิวมาร์เก็ต, สหราชอาณาจักร
Hi
Smart shorts are acceptable due to the weather. Short sleeve shirts are fine. Tie's/Jackets are not compulsory.
Jeans are accepted as long as they are smart with no rips in them.
Many thanks
Newmarket Racecourses
เขียนเมื่อ 10 สิงหาคม 2022
Is ther a shuttle service from new,arrest town to the July course,on 23rd june
เขียนเมื่อ 21 มิถุนายน 2022
Is there a shuttle service on Thursday from Newmarket to racecourse
เขียนเมื่อ 21 มิถุนายน 2022
Can we bring own food and drink into venue FAO racecourse management
เขียนเมื่อ 5 กุมภาพันธ์ 2022
Has anyone been 'post Covid' - if so, what's traffic like getting out now? I'm going Saturday for the July cup - what's it like getting out?
เขียนเมื่อ 7 กรกฎาคม 2021
It looks like a lot of rain forecast for Years and Years on Fri 16th August. We have Champions Lawn tickets - is there anywhere to shelter from the rain there or in the Premier Enclosure? Many thanks!
เขียนเมื่อ 13 สิงหาคม 2019
There is , but of course likely to be busy - bring a brolly each
เขียนเมื่อ 16 สิงหาคม 2019
Hi I am attending tom to see Bananarama - can you let me know approx end time as am trying to sort travel back to cambridge
เขียนเมื่อ 8 สิงหาคม 2019
Newmarket_Racecourse
นิวมาร์เก็ต, สหราชอาณาจักร
Hello,
Thank you for your question.
Gates Open:3.25
First Race: 5.25
Last Race:8.15
Heather Small:8.45
Bananarama:9.30
Concert due to end:10.45
We hope you have a great time with us.
Best Wishes
Newmarket Racecourses
เขียนเมื่อ 9 สิงหาคม 2019
I shall be attending the Darley Cup event this coming Saturday (13th) I plan on wearing a suit, but with smart Desert boots and a smart short sleeve polo shirt. Would this be ok as we are in the Premier enclosure?
เขียนเมื่อ 11 กรกฎาคม 2019
Newmarket_Racecourse
นิวมาร์เก็ต, สหราชอาณาจักร
Thank you for your question.
You will be fine in the Premier Enclosure in what you plan to wear.
Polo shirts are accepted as they have a collar. Tailored shorts are fine too.
Best Wishes
Newmarket Racecourses
เขียนเมื่อ 12 กรกฎาคม 2019
Hi I understand you can bring 1 bottle of wine with a substantial picnic into the Garden Enclosure, can this bottle be glass or does the wine need to be in a plastic bottle ? Thank you
เขียนเมื่อ 18 มิถุนายน 2019
I am not aware you can bring your own alcohol into the racecourse. They certainly frisk and look through your bags beforehand. :(
เขียนเมื่อ 9 กรกฎาคม 2019
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