Hello and thank you for taking the time to leave us a review. We are glad you enjoyed the content at Camera Obscura & World of Illusions. Thanks for providing feedback on your visit, it is regrettable you felt it was busy during your visit. Saturday is our most popular day so we do recommend visitors who prefer a quieter experience to book outside peak-times for their own enjoyment. Just to offer you some additional information, we have reduced capacity several times over the last year with the most recent capacity reduction on the 27th December 2021. This is in addition to our entry time slots and our one-way-system which is in place. This is something we will continue to monitor and evaluate so thanks for your feedback on this. We are glad you found our hand sanitiser stations which are located on every floor to be useful. We are also glad you enjoyed our spectacular views from the rooftop as well as our Vortex Tunnel and Mirror Maze exhibits. Thanks again for your feedback and we hope you enjoyed the rest of your stay in Edinburgh.

Hi Matt. Thanks for taking time to leave us a review. We are glad you enjoyed our spectacular panoramic reviews from our rooftop. January is our quietest time of year, and we aren’t operating at our reduced capacity levels, so your comments are somewhat surprising, but it is deeply regrettable that you felt this way. We further reduced capacity at the end of December in addition to our pre-booked timeslots and one-way-system, but this is something we will continue to monitor and adjust according to visitor feedback so please know your comments are taken on-board. Thanks for your feedback on the hand-sanitiser, this is used in addition to our cleaning regime, and as you said, we have hand sanitiser available on every floor which we encourage visitors to make use of. Thanks again for taking the time to leave us feedback and we hope you enjoyed the rest of your weekend.

Hello there, thank you so much for the review. It’s great to hear how you heard about Camera Obscura and that you enjoyed yourself when you came to visit us for yourself. We are glad that it exceeded your expectations and that the 5 floors of exhibitions provided lots of entertainment. Thanks once again for visiting and for sharing your fantastic pictures with with us! We look forward to seeing you again.

Good afternoon, thanks for taking the time to leave us a review. We are glad you thought the interactive aspect of our experience sounded great and it is regrettable that you didn’t feel you got the opportunity experience it fully. Currently, we are operating with a strict capacity limit as well as using pre-booked timeslots and a one-way-system. This is something we will continue to monitor, and we always appreciate visitor feedback on this. Just to offer you some reassurance on our cleaning, we use a specialized, long-lasting cleaning product called Stabilised Aqueous Ozone which lasts for up to 24 hours as an effective cleaner and sanitiser. SAO is used by a variety of places where surfaces are touched regularly including schools, care homes, hospitality, and public transport. In addition, we have hand sanitiser dispensers available on every floor which we encourage visitors to use. Indeed, we are family-friendly, but we are visited by people of all ages, and this is something we readily encourage. It is regrettable you felt your experience wasn’t enjoyable and I would love to offer you the opportunity to come back and visit at a quieter time so you can get the full interactive experience. If you would like to do this, please contact info@camera-obscura.co.uk with your booking reference and we can arrange this for you. Once again, thanks for taking the time to leave feedback on your visit, we carefully monitor feedback and always try and take visitors suggestions on-board.

Hi Katarzyna, thank you so much for your review. We are so glad that everyone enjoyed their visit and had a great time. We appreciate your comments as they allow us to develop and improve. We look forward to welcoming you back again soon!

Hello Jenny, thank you so much for taking the time to leave us a review. We are glad that you enjoyed your visit and that you keep coming back for more. We work hard to make sure our visitors feel safe whilst exploring our weird and wonderful exhibits, so it’s great to hear your positive feedback. We look forward to seeing you again soon!

Hello Vivienne, thank you for the review. It is great to hear that you had a very enjoyable time with us and managed to take some great pictures to remember your experience. We would like to reassure you that we have decreased our capacity twice within the last month, in line with Scottish Government recommendations. We work hard to make sure our visitors feel safe whilst exploring our weird and wonderful exhibits and have the option to be as hands-on as they would like to. Hand sanitiser stations are allocated at every exhibition floor entry and exit. Also, all surfaces including all exhibitions are coated with Zoono antimicrobial coating. This long-lasting surface cleaner does not wash or wipe off and is effective against 99.99% of bacteria and viruses including Coronaviruses for up to 30 days. We apply Zoono to all surfaces every 21 days. We also fog the building with Stabilised Aqueous Ozone (SAO) every day. SAO kills 99.99% of bacteria and viruses on contact, including Coronaviruses. Also, you mentioned, our cleaners use SAO during the day to wipe all surfaces and keep all exhibits safe for you to touch too. Thanks for much again for visiting and for your feedback.

Hello Ali, thank you so much for taking the time to leave us a review. We are so glad that you and your family had a wonderful experience and had some great fun. We’ll make sure that we pass your kind comments along to the team, too—they’ll be thrilled to hear how much you all enjoyed your time with us! Looking forward to welcoming you again soon.