The Academy Dublin
ความคิดเห็นของนักท่องเที่ยว
AVOID THIS PLACE!!
คะแนน 1.0 จาก 5 แต้มมิ.ย. ค.ศ. 2024
ฉันมาที่นี่เพื่อร่วมงานวันศุกร์สุดหฤโหดกับเพื่อนและพี่ชาย เราใช้เงินไปมากมายกับโรงแรมแห่งหนึ่งเพราะเราไม่ได้มาจากดับลิน เราใช้เวลาเดินทาง 3 ชั่วโมงครึ่ง เสียใจมากเมื่อพวกเขาปฏิเสธพี่ชายของฉันที่ ประตู เพื่อนของฉันแสดงหนังสือเดินทางของเธอเป็นบัตรประจำตัวและสบายดี แต่เมื่อพี่ชายของฉันแสดงให้เขาเห็น พวกเขาบอกว่าพวกเขาต้องการ 'บัตรประจำตัวรูปแบบที่ 2' และไม่สามารถบอกเราได้ว่าทำไมพวกเขาต้องการมัน เราจึงถามหลายครั้งแต่ไม่สามารถให้เหตุผลได้ ฉันได้ส่งข้อความถึงพวกเขาเกี่ยวกับประสบการณ์อันเลวร้ายของเรา และพวกเขาจะไม่ตอบกลับ และฉันก็ขอเงินคืนและพวกเขาจะไม่ตอบกลับ คนโกหกเป็นเรื่องน่าอับอายอย่างยิ่ง และจำเป็นต้องทำอะไรสักอย่างเกี่ยวกับเรื่องนี้โดยเร็วที่สุด สถานที่นี้ต้องปิดตัวลง - โกรธเคืองกับสิ่งที่เกิดขึ้นกับเรา… ไม่ยุติธรรมเลย

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Lucy I
1 ผลงาน
คะแนน 1.0 จาก 5 แต้ม
มิ.ย. ค.ศ. 2024 • เพื่อนๆ
I recently attended the James Marriott gig in the Academy Dublin on the 16th June. I bought these tickets in November 2023 (the gig was meant to be in January 2024 but got postponed).

I am a wheelchair user, and so when I booked my tickets through Ticketmaster, I contacted the venue to switch them to Accessible Tickets, as the website instructed. I also followed up with an email to the venue to ensure their accessibility measures (I was told the venue was "fully accessible" – which is extremely vague and often incorrect, as was the case here), and to confirm that I would be seated in my wheelchair at barrier for both my safety and enjoyment. This is standard procedure for smaller venues without a proper viewing platform, such as the 3Olympia, where I have always been safe and accommodated. It was confirmed in an email to me that once I arrived 10 minutes early, "we can grant you early access so you can enjoy the show comfortably from a position of your choosing". I also followed up AGAIN in January before the original gig date, to ensure that these accommodations would be in place, and the same assurances were made.

I was delighted to hear this as I get very anxious going to new venues and places in case they lack accessibility. Over the following months and after the gig got postponed, I tried to look at photos of the inside of the venue to check accessibility myself (being accessible in theory by ticking off minimum requirements is very different to being accessible in practice, as was the case here again), and look for reviews online from wheelchair users. There were no reviews, so I took that as a good sign – I shouldn't have, which is why I am writing this review.

I got to the venue 20 minutes early, with people already being let in, possibly due to the rain. Staff noticed me and made a path for me to get in and told me to wait for another member of the team to escort me to my place. All was going well. I had never been to the venue before so I didn't know my way around. I was brought into an elevator (I didn't question this at first because I believe the venue has different stages/rooms and just assumed this concert was in an upstairs room – a mistake on my part) and when I got out, I was on the balcony, not on the ground floor like I had asked (and had been promised 8 months prior). I very politely said this to the staff member (I do not believe in antagonising individual staff members just trying to do their job – be kind!), that I needed to be at barrier for my safety first and foremost, but was told that *this* was the accessible area.

I was incredibly disappointed. I was meant to be meeting friends downstairs, but now I was completely segregated from everybody, not even able to move to use the bathroom. The security guard that was monitoring my section was incredibly rude. When I got into my place, I realised that the balcony barrier was completely blocking my view, forcing me to either sit up really tall, or bend/hunch down to see between the bars. Both very uncomfortable, and ruining my viewing experience of the show. There was also a large speaker blocking a large portion of the stage. The corridor of the balcony I was placed in was also EXTREMELY narrow – more narrow than my wheelchair's turn radius – which meant I could not do a full spin around, and eventually ended up getting my chair stuck. This goes to show that the Academy do not care about the viewing experience of their disabled patrons, and only want to tick a box. They put us in a section built only (barely) for our mobility aids, and not for the PEOPLE actually in them! Enjoyment, experience, and atmosphere should be taken into account when designating accessible areas, not just utilisation (which was still sub-par).

I saw another wheelchair user on the ground floor, at barrier off to the side. I asked the security guard 'If they can be there, why can't I?'. I noticed a few staff members go up to that person, presumably to ask them to move, before letting them stay. Eventually they were made move upstairs (unfair on them!), along with myself and 3 or 4 other wheelchair users dispersed in the narrow side corridors of the balcony that flanked the stage. I was told that downstairs wasn't accessible, but clearly it was if one wheelchair user was able to navigate the pit before being forced out of their place? And if I refer back to my November email from the venue, they told me they were "fully accessible".

I was extremely disheartened to have experienced all this, so I sent an email to the venue before the first support act went on outlining my grievances. Not only was my viewing experience ruined, but I was worried for my health and safety (narrow corridor that I could not move my chair efficiently in; up an elevator which I cannot use in the event of a fire; forced to be separated from my friends etc.), and pleaded that this be resolved by the time the main act hit the stage at 9pm. This gave the team 2 hours to resolve the issue, which I communicated very clearly in person and over email, as well as suggesting solutions.

I was so upset that one of my friends offered to come up to see me, but she was met with a very rude security guard who would not let her by to talk to me until I asked and asked. We were made feel so uncomfortable that she left shortly after to return to the rest of her group.

James Marriott hit the stage and I had not been moved, or heard back from the team via email. I wanted to make the most of the night I had been waiting for for 8 months. Towards the end of the concert, I had nearly put all of the issues, inaccessibility, and inattentiveness of the Academy to the back of my mind. However, during one of the last songs, a manager came up to me and asked if I was the one who sent the email. He tried to tell me that there were multiple fire exits I could use, but the performer was still on stage singing. Why come up to me now when I am clearly *trying* to enjoy myself? It felt antagonistic and an attempt at saving face by asking if I felt safe now. I kept gesturing to the stage to say that the concert was still on and I was trying to watch it. Yet another reason why my viewing experience was affected by the Academy staff; it put a dampener on the last two songs of the gig.

The same manager came up once the concert ended to help escort me out and ensure I was safe (usually other staff members or security did this). He wanted to take me via an alternative route which required me to turn my chair to the left (more towards the stage), when I had previously entered via the right (away from the stage). I knew from trying to manoeuvre myself into a better position earlier throughout the night, that the corridor was far too narrow for me to move to the left as my wheels kept getting stuck. I explained this to the manager but he insisted that I should go a way I was not comfortable with. He said "Put your legs up here (my wheelchair leg rests) and I'll spin you around" – this is not how electric wheelchairs work: you cannot 'strong arm' electric wheelchairs to fit into a space its too big for, and you certainly should not touch a disabled person's mobility aid WITHOUT CONSENT. It was such an overwhelming experience, and I tried to explain that it wouldn't fit, but when I put my feet on the leg rests to allow myself to turn right (the way I came), he grabbed one of the leg rests to turn me the opposite way and BROKE my wheelchair. He grabbed the leg rest right out of its socket, and while it is able to sit back in its socket now, it is not secure and is completely unstable and unusable. He finally got the message that his way was not going to work (although he did NOT apologise), and took me the way I wanted to go. He brought me to get merch and escorted me safely outside.

This was such a disappointing experience and a lot of these issues could have been avoided through clear communication and adequate and empathic handling of the situation. Obviously the infrastructure of the venue cannot be changed, but I urge the venue to take on some of these considerations below, and listen to disabled voices when they tell you that something is wrong. As the quote goes: "Nothing about us, without us". I was not the only wheelchair user disappointed by the situation on Sunday.

Here are some recommendations for the future:
1. CLEARLY outline all accessibility measures on your website, social media, and in ALL email communication with Accessible Ticketholders to avoid disappointment and confusion on the night. This means that your disabled patrons will not have to go out of their way to search for accessibility information, which can be extremely overwhelming.
2. If the wheelchair user asks for it and feels comfortable with it, allow them to sit at the barrier off to the side – this is safe and does not compromise their viewing experience. Maybe even confer with venues such as the 3Olympia who allow this, and get advice for how they handle the situation and ensure patrons' enjoyment AND safety.
3. LISTEN to your disabled patrons. If they say they will be safe in a certain spot, or they cannot see from a certain place, take on that criticism! Disabled people know their own conditions, limitations etc. better than anybody and this should be taken into account. It takes a lot for us to advocate for ourselves, so when we do, please receive it kindly. It is not an individual criticism on any staff member to ask to be seated somewhere else!
4. Sensitivity training? To be honest, a lot of the issues I encountered with staff members could be solved with common sense (don't be rude, and don't touch someone's wheelchair without consent), but sensitivity training could be a good tool for all staff members to learn how to deal with these types of situations when they arise.

I really hope that some positive change can come out of this situation, because my night AND my wheelchair was ruined as a result of this venue's inaccessibility. I will be seeking a refund for any future gigs I have booked at this venue because I know for sure I will not be returning if I can help it. I am already down the money for my ticket, and whatever it costs to repair my wheelchair, which is extremely disappointing. I hope that this experience isn't common and that these issues can be resolved soon.
เขียนเมื่อ 21 มิถุนายน ค.ศ. 2024
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Chloe L
1 ผลงาน
คะแนน 1.0 จาก 5 แต้ม
มิ.ย. ค.ศ. 2024 • เพื่อนๆ
I came here for freaky Friday with my friend and my brother, we had spent so much money on a hotel as we weren’t from Dublin, we had a 3 and a half hour journey so was just devastated when they refused my brother at the door, my friend showed her passport as ID and was fine but when my brother showed his they said they needed a ‘2nd form of ID’ and could not tell us why they needed it we asked multiple times but no reason could be given, I’ve messaged them about our horrible experience and they will not reply and I also requested a refund and they will not reply, the bouncers are an absolute disgrace and something needs to be done about this ASAP, this place needs to be shut down!! Absolutely fuming at what happened to us…so unfair.
เขียนเมื่อ 18 มิถุนายน ค.ศ. 2024
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Michelle O
เบลฟาสต์, UK33 ผลงาน
คะแนน 5.0 จาก 5 แต้ม
เม.ย. ค.ศ. 2024 • ครอบครัว
Recently attended for J P Saxe . Fantastic, intimate venue. Friendly staff, great sound. Perfect venue for an amazing artist
เขียนเมื่อ 24 เมษายน ค.ศ. 2024
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K261
5 ผลงาน
คะแนน 1.0 จาก 5 แต้ม
มี.ค. ค.ศ. 2024 • เพื่อนๆ
I am so disappointed in this venue.

I have been going here since I was 18 and it has gone downhill with bouncers.

Ever since I turned 20 my ID has been questioned, I am a short girl fair enough.

But it was my 21st birthday, showed up with a crown on and all and I was refused entry due to my ID an age card, My friend's passport card was also crumpled up (which is illegal btw) this was done to us by the blonde woman security guard.

She got in the second time around though with another security guard. and then was escorted out a back alley by the blonde one later on in the night which is crazy.

I however didn't, the only one on my 21st birthday. I have been giving this venue my business since I was 18 and NEVER AGAIN!

I offered to show my leap card, college account page and a picture of my passport along with my age card and the confirmation email that came when I ordered my age card.

These all contain photos of me, age, address etc.

How would I be capable of producing multiple forms of evidence to get in if it wasn't me?

But I have no problem with my ID in any other venue with higher age restrictions than the academy.

Their security have been in trouble online before and they seriously need to reconsider training them, they look at ID'S once without lights or anything but determine its not me, I've been better trained in bar work than this.

I bought an age card to not have to bring out my passport cop on academy why would I carry two forms of ID?

I was left to get an 80 euro taxi home to prevent me waiting until academies closing for the next bus.

This was my favorite venue, always had great music and was my first clubbing experience and now its just ruined a milestone and a happy day for me.

It will forever be tainted.
เขียนเมื่อ 5 เมษายน ค.ศ. 2024
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Shannon B
1 ผลงาน
คะแนน 1.0 จาก 5 แต้ม
มี.ค. ค.ศ. 2024 • เพื่อนๆ
1 very particular Bouncer/Security very rude (but the rest were nice to me). A security guard had called my friend the height of names and I had told her off as when your working as a bouncer or security guards you can’t call anyone names like that as it’s unprofessional and she can be done for that. I thought that weeks after it would be forgotten about but last night they removed me out of the line and refused me entry due to that incident. My friend was told by the blonde security guard that I was barred from the Academy but I wasn’t told that the last time as the manager said that everything was ok. So I’d advise ya’s all to watch out for the blonde security guard because she is the most rudest one and horrible one out of all of them as she was the one that called my friend the height of names. The manager was calm and was willing to speak to me. But the blonde security guard (woman), she was very ignorant, horrible, impolite, rude, has an awful attitude and has a huge obsession with name calling to people which could ruin the Academy’s reputation and the business itself. So if you all wanna go there you can go but be careful and cautious of the blonde security guard/bouncer (woman) as she’s the reason that you would have a bad experience at the Academy and that you wouldn’t feel comfortable going there again.
เขียนเมื่อ 30 มีนาคม ค.ศ. 2024
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Claire M
ดับบลิน, ไอร์แลนด์21 ผลงาน
คะแนน 1.0 จาก 5 แต้ม
ม.ค. ค.ศ. 2024 • เพื่อนๆ
Do not go to this place. Bouncers rude and intimidating and they did not honour the prize we won on Instagram for Saltburn party. Got dressed up and everything 🥹 Horrible experience avoid this venue at all costs !!
เขียนเมื่อ 24 มกราคม ค.ศ. 2024
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Cipria Cipria
มิลาน, อิตาลี60 ผลงาน
คะแนน 5.0 จาก 5 แต้ม
พ.ย. ค.ศ. 2023 • คู่รัก
It's so nice to go to this club, the atmosphere is fantastic, the people are all calm, it's really nice, I've already seen more than one metal concert there, I consider it, I recommend it to anyone who wants to spend an evening different from the usual pubs in Dublin
เขียนเมื่อ 21 พฤศจิกายน ค.ศ. 2023
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Adam D
1 ผลงาน
คะแนน 1.0 จาก 5 แต้ม
มิ.ย. ค.ศ. 2023 • เพื่อนๆ
Terrible security, went with a large group of friends whom all got in but as soon as the young bouncer seen my literal passport he started saying it wasn’t me. I proceeded to show him my student ID, bank card,GP card and even my photo leap card to which he still claimed it wasn’t me and refused me entry and made sure I didn’t re-enter the other line to get checked by someone sensible. Mind you I’m 21 and look my age as well. Extremely rude bouncer with small man syndrome. Especially funny since I was a regular there pre covid, it’s just gone downhill
เขียนเมื่อ 9 ตุลาคม ค.ศ. 2023
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Lara M
1 ผลงาน
คะแนน 1.0 จาก 5 แต้ม
ก.ย. ค.ศ. 2023 • เพื่อนๆ
This place is no more and no less then a smelly hole in the wall with bouncers that think they’re guarding Buckingham palace
Apparently you need a 2nd form of identification even with a valid passport and we were literally told to come back at 12 by other workers because that’s just what these bouncers do that lesbian on the door needs to get off her high horse and get into Specsavers because she’s useless at her job
เขียนเมื่อ 23 กันยายน ค.ศ. 2023
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Shezsharks
ดับบลิน, ไอร์แลนด์325 ผลงาน
คะแนน 5.0 จาก 5 แต้ม
ส.ค. ค.ศ. 2023 • เพื่อนๆ
Delta Goodrem Show 29.08.23 - great atmosphere, great selection of drinks and prices were very reasonable.
เขียนเมื่อ 30 สิงหาคม ค.ศ. 2023
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The Academy Dublin (ดับบลิน, ไอร์แลนด์) - รีวิว - Tripadvisor

โรงแรม ดับบลิน ทั้งหมดข้อเสนอของโรงแรมใน ดับบลินโรงแรมใกล้วันเดินทางใน ดับบลิน
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