Thankyou for taking the time to write this review and for your valuable feedback. I'm sorry to hear that you didn't receive the high standard of service we normally strive to deliver. As on our bar we do not have lemonade on draught, it does have to be charged separately as a bottle on the side of your draught beer so apologies for this clear misunderstanding. Please be assured that I have also spoken to the member of staff in question and offer my sincerest apologies that you felt her attitude was rude or confrontational. I hope that you will be flying through south terminal again soon and will give us the chance to put things right. Thanks again.

Thank you so much for taking the time for this review! We are really happy we were able to get you in the holiday mood with our high standards we continuously strive to achieve. Hopefully we will be seeing you again for your pre-flight drinks! Thanks again!

Thank you very much for taking the time to leave us this review! It's very much appreciated! We really hope that you'll return to us again for your pre-flight drinks and will have just as happy as an experience as you did this time! Thanks again!

Thankyou for taking the time to write this review and for your feedback. I am very sorry to hear that on this occasion you did not receive our usual high standard of service. Please be assured that I have spoken to the member of staff in question and offer my sincere apologies that you felt his attitude was rude or disrespectful. Thanks again and hopefully see you in the future where we can redeem ourselves.

Thankyou for your feedback. Here at London Bar, we aim to give everyone the best experience and perfect drink selection. In regards to the Bloody Mary, we would be more than happy to put the ingredients in for you, however, we offer the condiments alongside the slightly spiced drink to make it fitting to each customers personal taste. Sincerest apologies if this came across as lack of trying or laziness. Hopefully you will be flying through south terminal soon and will give us the chance to redeem ourselves. Thanks again for your review.

Thankyou for taking the time to review us and sincerest apologies that your experience was disappointing. Agreed we may be pricier than most highstreet bars, due to airport based overheads, but we do aim for a high standard of service on a daily basis which was clearly not met for you on this occasion. Hopefully you will be travelling through south terminal soon so we can redeem ourselves. Thanks Again for your feedback.

Many thanks for your honest feedback. I do apologise that your experience fell short of the high standards we expect. I would expect our staff to recommend a choice of wines to suit your taste and I am very disappointed that you had a negative experience. I will ensure your feedback is cascaded to the team and hopefully we can make some improvements.