Flip Out Basingstoke
Flip Out Basingstoke
4
10:00 น. - 20:00 น.
วันจันทร์
10:00 น. - 20:00 น.
วันอังคาร
10:00 น. - 20:00 น.
วันพุธ
10:00 น. - 20:00 น.
วันพฤหัสบดี
10:00 น. - 20:00 น.
วันศุกร์
10:00 น. - 20:00 น.
วันเสาร์
9:00 น. - 20:00 น.
วันอาทิตย์
10:00 น. - 18:00 น.
Travellers' Choice คืออะไร
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ติดต่อโดยตรง
สถานที่ใกล้เคียงที่ดีที่สุด
ร้านอาหาร
234 ภายใน 5 กม.
สถานที่ท่องเที่ยว
48 ภายใน 10 กม.
มีส่วนร่วม
4.0
447 รีวิว
ดีเยี่ยม
302
ดีมาก
55
ธรรมดา
16
แย่
23
แย่มาก
51
poppy e
6 ผลงาน
ส.ค. ค.ศ. 2024 • เพื่อนๆ
Love flip out to all the time best trampoline park around my area! Really big and has lots to do good price for 2 hours! So so so fun and loads to do and keep you busy. don’t have a bad thing to say about it
เขียนเมื่อ 29 ตุลาคม ค.ศ. 2024
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jack
Bracknell, UK1 ผลงาน
ก.ย. ค.ศ. 2024 • ครอบครัว
We have just found out that this centre kept our bank cards details and now have set up without our consent a premium membership, and charged our bank 16£
Trying to get the money back and they are making it impossible. So make sure you watch out for this trick.
Trying to get the money back and they are making it impossible. So make sure you watch out for this trick.
เขียนเมื่อ 14 ตุลาคม ค.ศ. 2024
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Hickkk
28 ผลงาน
ต.ค. ค.ศ. 2023 • ครอบครัว
Unsafe nail sticking out of wall which is the wall next to the beat the wall very nasty cut to my partner of that was a kid would seriously have taken legal advice!!!! Check your walls and equipment!!!
เขียนเมื่อ 16 กันยายน ค.ศ. 2024
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Victoria S
Hartley Wintney, UK37 ผลงาน
ก.ย. ค.ศ. 2024 • ครอบครัว
Took my son and his friend for an hours bouncing as an end of school holidays treat and had planned to wait for them in the cafe, however there is apparently a £3 charge to use the cafe! So I opted to save the £3 plus money I would have spent on refreshments and put it towards a much better tasting coffee elsewhere given we have already spent £30.40 for the activity, plus extra for socks.
เขียนเมื่อ 1 กันยายน ค.ศ. 2024
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Good morning.
Thank you for taking the time to leave your review.
If you would like to discuss your experience please feel free to email basingstoke@flipout.co.uk
Kind regards Laura
เขียนเมื่อ 4 กันยายน ค.ศ. 2024
คำตอบนี้เป็นความเห็นหรือทัศนะของตัวแทนของฝ่ายบริหาร และไม่ใช่ของ Tripadvisor LLC
Hyattmc1507
6 ผลงาน
ส.ค. ค.ศ. 2024 • ครอบครัว
Booked 2 in for the 7pm session. Previous attempts to arrive early, result in us being sent away to wait - so today we arrived for the 7pm session 5 min prior ( which we have done before no issue at all) to find the doors locked. I guess they wanted an early night? Eventually they opened the door around the side-they said no one else is booked so they did not let the girls in. When I asked for a refund they said I had to call HO - who then refused a refund as the website says half hour arrival beforehand- absolutely ridiculous customer care. Don’t recommend at all.
เขียนเมื่อ 26 สิงหาคม ค.ศ. 2024
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Hi there,
Thank you for taking the time to leave your review, if you would like to discuss your visit with us please feel free to email basingstoke@flipout.co.uk or call us between the hours of 9am and 8pm.
Kind regards, Laura
เขียนเมื่อ 28 สิงหาคม ค.ศ. 2024
คำตอบนี้เป็นความเห็นหรือทัศนะของตัวแทนของฝ่ายบริหาร และไม่ใช่ของ Tripadvisor LLC
Alexandra M
1 ผลงาน
ส.ค. ค.ศ. 2024 • ครอบครัว
:) nice place to go with kids! Staff was very welcoming and friendly. Large amount of activities for kids, nice food and short time to queuing to the door. Big improvement comparing with last year!
เขียนเมื่อ 22 สิงหาคม ค.ศ. 2024
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Good afternoon.
Thank you for your kind words, our team members will be delighted to hear that you had fun in our park!
We look forward to seeing you again soon.
Kind regards Laura
เขียนเมื่อ 28 สิงหาคม ค.ศ. 2024
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Teresa D
Tadley6 ผลงาน
ส.ค. ค.ศ. 2024 • ครอบครัว
Excellent service fromToby today at Flip out Basingstoke. He really went the extra mile to accommodate me and three gransons! We had an amazing visit and look forward to returning soon 😊 Definitely recommend to others !
เขียนเมื่อ 12 สิงหาคม ค.ศ. 2024
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Hi there.
We are so pleased you enjoyed your session and we can't wait to see you on your next visit!
Kind regards, Laura
เขียนเมื่อ 14 สิงหาคม ค.ศ. 2024
คำตอบนี้เป็นความเห็นหรือทัศนะของตัวแทนของฝ่ายบริหาร และไม่ใช่ของ Tripadvisor LLC
Trek50626700381
1 ผลงาน
ส.ค. ค.ศ. 2024 • ครอบครัว
Great organised & family friendly place!
Nice & clean. Staff look very happy to help.
Very good value for money!
Would re-visit many more times & recommend to anyone.
Nice & clean. Staff look very happy to help.
Very good value for money!
Would re-visit many more times & recommend to anyone.
เขียนเมื่อ 6 สิงหาคม ค.ศ. 2024
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Hi there.
Thank you for taking the time to leave your 5 star review, we are so pleased you enjoyed your session and look forward to seeing you again on your next visit!
Kind regards, Laura
เขียนเมื่อ 9 สิงหาคม ค.ศ. 2024
คำตอบนี้เป็นความเห็นหรือทัศนะของตัวแทนของฝ่ายบริหาร และไม่ใช่ของ Tripadvisor LLC
Ali K
1 ผลงาน
ก.ค. ค.ศ. 2024 • ครอบครัว
Extortionately priced, awful rude, and incompetent staff.
AVOID THIS PLACE AT ALL COSTS!!
Having visited Flip Out Basingstoke many times before I was confident that my visit would be fine, if still rather overpriced (especially when compared with Atmosphere).
For my older 2 children (9 and 11) the price is over £33 for one hour of jumping, as you are forced to pay for a spectator seat and a fee for booking in the first place.
I also have a baby and this is where Flip Out Basingstoke became a nightmare. On previous visits I have asked staff and been advised that no ticket is required as they have no 'baby' ticket to just use the tiny soft play area located in the cafe. And I mean tiny, it is a v v v small soft play area, with one slide and ball pit smaller than my kitchen table and a couple of large soft 'bricks'.
On this occasion I was challenged when entering and told I would have to purchase a FULL JUMP ticket for my 17 month old baby, to allow him to sit in the soft play section. I advised that he would not be using the trampolines at all, explained that I previously was told no ticket was needed for the soft play. I was forced to ask for a manager who rudely suggested that perhaps there had been a 'miscommunication' on all my previous visits and that the standard practise is for all over the age of 12months to pay a full jump ticket. Many babies over 12 months have not yet started walking, but apparently Flip Out would demand a full ticket for said baby to be allowed to sit in a miniscule ball pit.
I challenged this rule and was advised that the soft play is one of the main attractions at the venue - anyone who has ever seen Flip Out and the soft play section will agree that is simply not the case. Flip Out sells itself as a trampoline park, not a soft play centre. They boast over 35 trampolines, as well as Laser Quest arena, stunt zone, traverse wall and inflatables. The soft play section cannot be more than 3% of the floor space available for jumpers - again I would ask why a full ticket should be purchased when the vast majority could not be used by a baby.
I was then told that as my baby was under 5, I would also to purchase a FULL ADULT ticket to accompany him into this soft play area. I was told I would have to pay £25 to take a 17 month old baby, who walks but does not jump into a soft play smaller than my kitchen.
Obviously I did not pay this and was told that if they saw me using the soft play area they would ask me to leave the premises. The manager advised that this ruling comes from Flip Out Head Office and he has no say whatsoever, so I asked to make a formal complaint regarding this with him. He refused, telling me to look up their email on their website.
Fuming, I then had no choice but to head to the lift as my older children were already jumping at this point. Only to find the lift out of order, the receptionist helpfully shouted over ' yeah the lift's broken'. I replied that a simple heads up that the lift wasn't working would have been nice - especially as she and two of her managers had clearly seen I had a baby in a pushchair! She told me that since I had spoken to her manager she wouldn't 'get involved'. so I asked why simply requesting the presence of a manager meant I wouldn't receive any customer service. I also asked her name as I was intending to make a complaint. She refused repeating that she didn't have to tell me or do anything.
She then proceeded to talk about me into her walkie-talkie - which of course echoed around the whole building. Whilst standing at the top of the stairs trying to pick up my baby, collapse and then carry my pushchair down 2 flights of stairs I hear the receptionist begging for help as 'she's being really really rude'. By this point I am in tears at the total lack of customer service. There is no apology for the broken lift or offer to help, instead the receptionist is making me out to be a horrible and terrifying person.
Half-way down the stairs one of her managers passes me - without any offer of assistance though I am clearly in tears and struggling with all I am trying to carry.
When I finally reached the cafe another mother with a 2 yr old child are in and out of the soft play section freely. She does not have a ticket. She was not challenged on her way in about the activity or ticket needed for her child who was larger and very obviously much older than mine. She was not threatened to be kicked out of the building should her baby use the soft play 'illegally'.
In summary, I will never visit a Flip Out again. The rule for baby tickets alone is enough to put off any parent, but coupled with the attitude and rudeness of all the staff we will avoid every coming back here.
Fortunately in Basingstoke, Atmosphere is also available. It is out of town, which means free parking, it is also cheaper, a nicer atmosphere and has a much larger soft section priced at a reasonable £6 per baby including one adult.
I have included a photo from their own website of the soft play section - showing a baby whose parents have presumably spent £25 to allow him in there.
AVOID THIS PLACE AT ALL COSTS!!
Having visited Flip Out Basingstoke many times before I was confident that my visit would be fine, if still rather overpriced (especially when compared with Atmosphere).
For my older 2 children (9 and 11) the price is over £33 for one hour of jumping, as you are forced to pay for a spectator seat and a fee for booking in the first place.
I also have a baby and this is where Flip Out Basingstoke became a nightmare. On previous visits I have asked staff and been advised that no ticket is required as they have no 'baby' ticket to just use the tiny soft play area located in the cafe. And I mean tiny, it is a v v v small soft play area, with one slide and ball pit smaller than my kitchen table and a couple of large soft 'bricks'.
On this occasion I was challenged when entering and told I would have to purchase a FULL JUMP ticket for my 17 month old baby, to allow him to sit in the soft play section. I advised that he would not be using the trampolines at all, explained that I previously was told no ticket was needed for the soft play. I was forced to ask for a manager who rudely suggested that perhaps there had been a 'miscommunication' on all my previous visits and that the standard practise is for all over the age of 12months to pay a full jump ticket. Many babies over 12 months have not yet started walking, but apparently Flip Out would demand a full ticket for said baby to be allowed to sit in a miniscule ball pit.
I challenged this rule and was advised that the soft play is one of the main attractions at the venue - anyone who has ever seen Flip Out and the soft play section will agree that is simply not the case. Flip Out sells itself as a trampoline park, not a soft play centre. They boast over 35 trampolines, as well as Laser Quest arena, stunt zone, traverse wall and inflatables. The soft play section cannot be more than 3% of the floor space available for jumpers - again I would ask why a full ticket should be purchased when the vast majority could not be used by a baby.
I was then told that as my baby was under 5, I would also to purchase a FULL ADULT ticket to accompany him into this soft play area. I was told I would have to pay £25 to take a 17 month old baby, who walks but does not jump into a soft play smaller than my kitchen.
Obviously I did not pay this and was told that if they saw me using the soft play area they would ask me to leave the premises. The manager advised that this ruling comes from Flip Out Head Office and he has no say whatsoever, so I asked to make a formal complaint regarding this with him. He refused, telling me to look up their email on their website.
Fuming, I then had no choice but to head to the lift as my older children were already jumping at this point. Only to find the lift out of order, the receptionist helpfully shouted over ' yeah the lift's broken'. I replied that a simple heads up that the lift wasn't working would have been nice - especially as she and two of her managers had clearly seen I had a baby in a pushchair! She told me that since I had spoken to her manager she wouldn't 'get involved'. so I asked why simply requesting the presence of a manager meant I wouldn't receive any customer service. I also asked her name as I was intending to make a complaint. She refused repeating that she didn't have to tell me or do anything.
She then proceeded to talk about me into her walkie-talkie - which of course echoed around the whole building. Whilst standing at the top of the stairs trying to pick up my baby, collapse and then carry my pushchair down 2 flights of stairs I hear the receptionist begging for help as 'she's being really really rude'. By this point I am in tears at the total lack of customer service. There is no apology for the broken lift or offer to help, instead the receptionist is making me out to be a horrible and terrifying person.
Half-way down the stairs one of her managers passes me - without any offer of assistance though I am clearly in tears and struggling with all I am trying to carry.
When I finally reached the cafe another mother with a 2 yr old child are in and out of the soft play section freely. She does not have a ticket. She was not challenged on her way in about the activity or ticket needed for her child who was larger and very obviously much older than mine. She was not threatened to be kicked out of the building should her baby use the soft play 'illegally'.
In summary, I will never visit a Flip Out again. The rule for baby tickets alone is enough to put off any parent, but coupled with the attitude and rudeness of all the staff we will avoid every coming back here.
Fortunately in Basingstoke, Atmosphere is also available. It is out of town, which means free parking, it is also cheaper, a nicer atmosphere and has a much larger soft section priced at a reasonable £6 per baby including one adult.
I have included a photo from their own website of the soft play section - showing a baby whose parents have presumably spent £25 to allow him in there.
เขียนเมื่อ 2 สิงหาคม ค.ศ. 2024
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Good morning.
Thank you for taking the time to leave your review.
If you would like to discuss your experience with us please feel free to get in touch via email to basingstoke@flipout.co.uk and we will do our best to help.
Kind regards Laura
เขียนเมื่อ 5 สิงหาคม ค.ศ. 2024
คำตอบนี้เป็นความเห็นหรือทัศนะของตัวแทนของฝ่ายบริหาร และไม่ใช่ของ Tripadvisor LLC
Emma O
1 ผลงาน
ก.ค. ค.ศ. 2024 • ครอบครัว
Took our 14 months old son. Found the place online and paid for spectators as parents. It was our first time there. Ended up Paying almost £40 for an hour!!!
So shocked. On arrival after purchasing my son socks we were told we had to pay for a full price adult and more socks just so my partner could stand next to my son in a tiny room that when only had a ball pit and slide .. it was insane!! The lift was broken so we both carried his buggy down a few flight of stairs which wasn't ideal. In honesty we are lucky we went at 3:30pm later in the day on a Sunday as it wasn't busy, because I can't imagine it being safe or there being space if there is to be an adult in there for every child.
I couldn't afford to pay for another adult ticket on top of the £40 so stayed as I spectator and waited. This is not cost effective at all for such tiny children and I am so disappointed. Not only did I miss out but we paid a fortune for such a small play area.
Not to mention the bigger kids that came in (without an adult) and so for this reason we will not be coming back
So shocked. On arrival after purchasing my son socks we were told we had to pay for a full price adult and more socks just so my partner could stand next to my son in a tiny room that when only had a ball pit and slide .. it was insane!! The lift was broken so we both carried his buggy down a few flight of stairs which wasn't ideal. In honesty we are lucky we went at 3:30pm later in the day on a Sunday as it wasn't busy, because I can't imagine it being safe or there being space if there is to be an adult in there for every child.
I couldn't afford to pay for another adult ticket on top of the £40 so stayed as I spectator and waited. This is not cost effective at all for such tiny children and I am so disappointed. Not only did I miss out but we paid a fortune for such a small play area.
Not to mention the bigger kids that came in (without an adult) and so for this reason we will not be coming back
เขียนเมื่อ 29 กรกฎาคม ค.ศ. 2024
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Good afternoon.
Thank you for taking the time to leave your review, I can only apologise that your last experience was not one that we would hope for, if you would like to discuss your experience with us please feel free to email basingstoke@flipout.co.uk and we will do our best to help.
Kind regards, Laura
เขียนเมื่อ 3 สิงหาคม ค.ศ. 2024
คำตอบนี้เป็นความเห็นหรือทัศนะของตัวแทนของฝ่ายบริหาร และไม่ใช่ของ Tripadvisor LLC
Is the Ninja obstacle course open during After Dark sessions?
เขียนเมื่อ 26 ตุลาคม 2018
แสดงผลลัพธ์ 1-2 จาก 2
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