Dear WalterVP, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Dear Oscar. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better.

Dear Caseyva, thank you so much for taking the time to leave us this amazing review.

Dear 700harvey, Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. For children we offer a sticker game or workshops that take place every Saturday and Sunday. The museum focuses mainly on the history of chocolate in it's whole. The history of Belgian chocolate is rather short compared to the origin of the chocolate.

Dear Tarik, thank you for this amazing review. We are greatful for your kind words.

Dear Jotisbo, thank you for taking the time to write a review. We are very sorry to hear that the museum didn't meet up to your expectations. When it's raining outside and there are school holidays in different countries our museum can be quite popular. During the three floors you can see the history of chocolate, learn about the production of chocolate and see a film about the chocolate factory. In the end there is a live demonstration where a chocolatier shows you how pralines are made. The children receive a sticker game they can fill out during the visit and they receive a small price at the end. During the visit there are also 7 tasters. Customer satisfactions is very important to us so we try and give the best experience we can which is a little bit more difficult during rainy, busy days but we try our best.

Dear Mrs SF, thank you for your feedback. We are sorry to hear that your visit wasn't to your liking; Feel free to send us more information about how we can improve the chocolate experience to info@choco-story-brugge.be

Dear Dany, thank you for taking the time to write us a review. We are sorry to hear that the museum didn't meet up to our expectations. We try and provide as much information as we can about chocolate therefore there are lot of panels with interesting information you can find in the museum. In the demonstration area there is a chocolatier who gives a live demonstration every 20 minutes where he shows the visitors just how pralines are made.

Dear Gopalav, thank you so much for taking the time to leave us this amazing review. We are glad to hear that you have enjoyed the museum.

Dear Nibbles, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better.