Dear Traveler We are sorry to hear about your experience. This is not in line with the core values of Welcome Pickups. The safety and comfort of our customers and their family is of a top priority to us at Welcome.Please kindly check your email as we have received your complaint and a member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts!

We are sorry about the confusion caused in your experience with us. This is not the service that we aim to provide at Welcome and we would like an opportunity to make things right. Please email us with your Transfer ID so we can escalate your request to the appropriate department and look into it further.

We are sorry to learn you were disappointed with your experience. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however we have not met yours or our high standard in this instance. Your comments have also been shared with necessary departments to allow us to review issues which you highlight in your review. Could you please get into contact with our customer service department And provide them with a transfer id so that we can have a more in depth Look into what happened with your transfer.