Dear Nanna. We are sorry to hear that you feel we gave you poor service. I do remember your case, we did try to find alternatives that we could offer for this day and hour. We can only control our own opening hours and staff at our Mystery Room and since you wanted a time later in the evening this was the options we could offer( since our outdoor Mystery Hunts is not possible in the dark) Our Mystery Hunt at Christiansborg Palace is a cooperation between Mystery Makers and The National Museeum. We do not control the staff there, and if you want a booking after openings hours they have the last saying in whether it is possible or not. We were really hoping they could find staff for your tour after closing hours and would have loved to send you a confirmation for the Mystery Hunt.