Thank you for your great review of the Runnymede on Thames and I am delighted that you and your friends had an amazing time at the Runnymede and found the food on offer catered for all diets and that you were spoilt for choice. I am also pleased that you were able to enjoy the coffee and wine after dinner in the lounge area of the hotel. We look forward to welcoming you back in the near future. Kind regards Craig Spencer Resident Manager

Thank you for your review of the Spa at the Runnymede on Thames although I am sorry that you did not think the spa is advertised correctly. The Runnymede on Thames is a family hotel with a spa and we do ensure there are adult only times between 12pm and 3pm and after 6pm but I am sorry if these times did not suit your schedule. I do hope that you will revisit the Runnymede in the future. Maybe when we become a Warner Hotel and accommodate adults only. Kind regards Craig Spencer Resident Manager

Thank you for your wonderful review of the Runnymede Spa and your treatments with Liv in the spa. I am delighted that she was able to explain and recommend a skin care regime to you and that she was super helpful throughout your visit. I have passed on your kind feedback to Liv as it is always nice for the team members to see how much their efforts are appreciated. We look forward to welcoming you back to the spa soon. Kind regards Craig Spencer Resident Manager

Thank you for your review of the Runnymede on Thames although I am sorry that you did not enjoy your visit to us. I am truly sorry that you found the team unfriendly as we usually receive very positive feedback on the team at the Runnymede. I am also sorry that you found the room small. We do advertise our standard doubles as ‘cosy doubles’ and have larger rooms in the superior and deluxe categories; perhaps these would be more suitable should you choose to return to the Runnymede. We have had the buffet style service on offer now for a number of months and this is also advertised on our website. We receive very positive feedback on the buffet with its return after Covid and as a result of a high demand of guests and locals. I am sorry if you were not aware of this offering or that it is not what you had hoped for during your visit. The Runnymede is a very popular hotel catering for families, business people and couples and perhaps the Nirvana spa type of break would be more to your liking. Again I am sorry that you were disappointed in your stay as we would never wish guests to leave unhappy. Kind regards Craig Spencer Resident Manager

Thank you for your lovely review of the Spa at the Runnymede on Thames and I am delighted that you, your mum and sister enjoyed the half day package. I am pleased that you all enjoyed your treatments and that you were still feeling relaxed 8 hours later. I am so pleased that since your visit you are now contemplating membership due to the friendliness and helpfulness of the team. I have passed on your kind feedback to all the team, especially Ruth as it is always nice for them to see how much their efforts are appreciated. We look forward to welcoming you back in the near future. Kind regards Craig Spencer Resident Manager

Thank you for your review of the Runnymede on Thames and I am pleased that you chose to visit the Runnymede for your spa weekend with your teenage child. I am glad that you found the spa lovely and that you enjoyed your treatments. We do have larger rooms in the superior and deluxe categories so please do enquire about these on future visits but I am pleased that your room had everything you needed. I am also pleased that the team were friendly and helpful throughout your stay with us and that this made a big difference to your stay. I have passed on your feedback to the team as it is always nice for them to see how much their efforts are appreciated. It is great that you found the train station easy to get to from the hotel and that you would choose to visit the hotel in the future. Hopefully the weather will be better for you to be able to use the outdoor pool. Kind regards Craig Spencer Resident Manager

Thank you for your review of the Runnymede on Thames although I am sorry that you were disappointed in your recent visit. As you have pointed out we are a family friendly hotel but we do offer child free times from 12pm – 3pm and after 6pm so that there are relaxing times for adults. Regretfully we have just finished the half term period where a lot of children were in the hotel midweek as well as weekends and I am sorry if they disturbed your visit. I have asked the Spa Manager to investigate why there was no attendant on duty to ensure the rules were being followed and I can only apologise for the disturbance caused. Kind regards Craig Spencer Resident Manager

Thank you for your great review of the spa at the The Runnymede on Thames and I am delighted that you and your mum and sister had a wonderful time and found the spa relaxing with plenty of loungers and that the atmosphere was very chilled. I am also pleased that you had wonderful treatments from the therapists and that the afternoon tea was the best you have ever had! I have passed on your kind comments to all the team as it is always nice for them to see how much their efforts are appreciated. We look forward to welcoming you back in the near future. Kind regards Craig Spencer Resident Manager

Thank you for your review of the Spa at the Runnymede on Thames. Your visit coincided with school holidays and inclement weather such that regretfully the pool area did become very busy as it is very popular with the families staying with us and the spa members bringing their children in when they cannot enjoy other activities. However, we do offer child free times between 12pm and 3pm and after 6pm but I am sorry that these times did not fit with your schedule. I do hope that you will choose to revisit the Spa at the Runnymede in the future. Kind regards Craig Spencer Resident Manager

Thank you for your great 5 star review of The spa at the Runnymede and I am delighted that you found the team friendly and helpful and that the swimming pool was inviting. I am also pleased that you found the saunas clean and that the separate sauna in the changing room was a bonus. I have passed on your kind feedback to the team as it is always nice for them to see how much their efforts are appreciated. We look forward to your next visit. Kind regards Craig Spencer Resident Manager