Rockliffe Hotel Spa
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37 ภายใน 5 กม.
สถานที่ท่องเที่ยว
24 ภายใน 10 กม.

4.5
542 รีวิว
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396
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28

Laura T
มิดเดิลส์เบรอ, UK6,323 ผลงาน
ก.ย. ค.ศ. 2022
We haven't been back to the spa for a couple of years due to covid and that there are no longer any spa afternoon packages - please bring these back!

My husband was gifted a package for his 40th birthday, so we returned for first time in 3 years. The spa area is just the same as we remembered; very nice but not huge, not a lot of rooms and 3 hours here is more than enough. I always feel that the Spa Garden should be included in all packages and not at extra cost, as you have already spent enough just to be there and the outside area is very small - just 1 hot tub and a seating area.

The food at Nu Sana was delicious, just a shame our first choices weren't available - it is always better to tell customers that meals aren't available before they've sent 10 minutes looking at the menu and making their decision! Whilst the wagyu burger was disappointing, the chicken katsu was absolutely delicious and we would highly recommend. Service is always very slow too so allow a good 90 minutes for a 2 course meal - luckily we weren't in a rush. Our waiter was very helpful ensuring my nut/sesame allergies could be accommodated, where possible.

The spa was lovely and quiet mid-week and we enjoyed our first baby-free day relaxing by the pool. I love the stained glass windows overlooking the pool :-) Everywhere was clean and well maintained. Staff were all very friendly, helpful and professional. We would recommend as a spa but it is very expensive for what you get and we prefer other nearby spa options.
เขียนเมื่อ 9 กันยายน ค.ศ. 2022
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Good afternoon Laura, Thank you so much for taking the time to express your recent spa experience. I am so glad you have returned as a guest after Covid and to celebrate such a lovely occasion for your husbands 40th birthday. You will be pleased to hear that we are looking at making the Half Day Hideaway as a morning or afternoon package from October 2022, given feedback from our spa days that they would like an afternoon option. I shall certainly pass your feedback about your meal to our Nu Sana team. We hope to welcome you back in the not so distant future. With warm regards, Ashley Freeman Spa Manager
เขียนเมื่อ 14 กันยายน ค.ศ. 2022
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Wolfiebell
สหราชอาณาจักร15 ผลงาน
ก.ย. ค.ศ. 2022 • คู่รัก
Had a lovely spa day, the facilities are great and tasty healthy options on the menu. The treatment was excellent. My only negatives were 1) that the floors walking around were quite slippy in the flipflops they provided and I nearly slipped over several times and saw someone do the same thing- next time I will bring my own; and 2) it was a shame that there were no flat beds to lie on inside- they were either chairs or rattan very curved beds which look great but I found hard to get comfortable on as you could lie flat. On a sunny day would have been fine though as there were loads of comfy flat beds outside.
All in all a very relaxing day though, definitely recommended.
เขียนเมื่อ 6 กันยายน ค.ศ. 2022
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I am so pleased to read that you have had such a lovely spa day. It really does make it worthwhile knowing we have provided someone with such a relaxing day and one of which you would definitely recommend. Our poolside furniture usually gets such positive feedback given the different styles to lie upon, chairs, 's' shape loungers, egg chairs and sun loungers. Your feedback is important to us so we shall certainly take this on board. We look forward in welcoming you back to the Spa in the future where you can be assured of our best intentions at all times.
เขียนเมื่อ 7 กันยายน ค.ศ. 2022
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Sarah R
8 ผลงาน
ส.ค. ค.ศ. 2022 • เดินทางคนเดียว
The delicious healthy food and the well equipped modern gym were my favourite parts of the experience.
เขียนเมื่อ 29 สิงหาคม ค.ศ. 2022
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It is so refreshing to read of your favourite part of your day was our food, but also our gym. I don't think many people realise the size of our gym and equipment we have available, so to read of someone having a full wellbeing experience whilst visiting us is fantastic! We can't wait to welcome you back in the not so distant future.
เขียนเมื่อ 7 กันยายน ค.ศ. 2022
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saltea1
Ingleby Barwick, UK87 ผลงาน
ส.ค. ค.ศ. 2022 • เพื่อนๆ
As anticipated, we were not disappointed. NuSana’s menu is extensive, varied & has plenty of options for GF, DF & VG options. Once again, my dietary needs *as a Coeliac*, were met very understandingly. They have an excellent knowledge of cross contamination etc & I have never been ill after eating here. The restaurant & nearby facilities are also fully accessible.

We all very much enjoyed our Spa treatments, which included a Manicure, Pedicure & Facial. The gel colour options are not as extensive as the polishes but perhaps gel isn’t requested as much. The hand & foot massages were beautiful & incredibly relaxing. The facial was amazing - very relaxing with attention paid to neck, chest & arms (& face, of course)! Skin felt, looked & smelt incredible afterwards. The room was beautiful, ambient & Rachel (the beautician) was very caring, understanding & professional. A hair band would be handy to take, to move hair off face/neck, as this would certainly help minimise ‘post facial hairdo’. A towel, to dab off excess, would be helpful prevent product transfer onto clothing afterwards. Highly recommend either treatment(s) for a treat or gift.
เขียนเมื่อ 28 สิงหาคม ค.ศ. 2022
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Thank you for such a lovely review from your recent Spa Day. Nu Sana since opening after Covid has had such great feedback and I am pleased to read how our team were able to meet your dietary requirements, Your feedback regarding our gel colour choices have been noted we will certainly take that on board. Rachel will be delighted to hear that she made such an impact to your day - she really is a talent, and a facial is definitely my favourite treatment - who wouldn't want hand, foot and scalp massages within your facial treatment! Hopefully we can welcome you back in the near future.
เขียนเมื่อ 7 กันยายน ค.ศ. 2022
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bjp68
Durham, United Kingdom23 ผลงาน
ส.ค. ค.ศ. 2022 • เพื่อนๆ
Everything was perfect. Relaxing day . Staff were friendly and helpful. Lunch was very good. Massage finished my day .
เขียนเมื่อ 28 สิงหาคม ค.ศ. 2022
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Thank you so much for your review following your recent visit. We pride ourselves on our friendly and helpful staff so it is fantastic to read you feel the same way. We look forward in welcoming you again to our spa.
เขียนเมื่อ 7 กันยายน ค.ศ. 2022
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Vicki W
4 ผลงาน
Been to Rockcliffe today for a repeat visit spa day and I always forget how much I love it till I go again! The staff at the juice bar / garden experience / and cleaning were all fab really taking the time to make sure everything was perfect for the guests. All really helpful and professional. In Nu Sana, wow! The chef! Fantastic food! And the serving staff were all so lovely too! Really went that extra mile to make the dining experience the best it could be. Finally the spa, sigh (a good sigh! A nostalgic sigh) I didn’t want to leave! I was treated by Jessica K and believe me treated is exactly the word. She made me feel comfortable straight away and delivered a great customer experience showing great attention to detail and a high quality level of care. She made sure my whole treatment was exactly how I wanted it and showed great skill and professionalism throughout. If the CEO or owner or whoever read this I just want you to know that your facilities are superb what makes the place sublime is the people you hire. Every single one of the staff on today deserve some recognition for their efforts but Jess really does deserve a bottle of bubbly or a free night or something cos she just finished the day off so well! Thanks to all the team at Rockcliffe! You Rock! Xx
เขียนเมื่อ 7 สิงหาคม ค.ศ. 2022
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Mark
Newcastle upon Tyne, UK87 ผลงาน
ก.ค. ค.ศ. 2022
Excellent few hours in the Spa including a 90min slot in the Spa Garden which was a highlight on a scorching afternoon in July! The Spa Garden staff were super helpful and super accommodating. We had had a bottle of bubbles in our room as a gift from a relative as the trip to Rockliffe was a birthday treat. The Supervisor allowed us to bring it to the Spa Garden and enjoy it in that surrounding - they kept the bottle behind the smoothie bar so as to keep the glass out of the garden and kept us topped up through the 90mins. A really enjoyable afternoon and would really recommend the Spa Garden add on.
เขียนเมื่อ 19 กรกฎาคม ค.ศ. 2022
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Lovemoving
ลอนดอน, UK122 ผลงาน
ก.ค. ค.ศ. 2022 • คู่รัก
Amazing from start to finish, the place is immaculate the staff are super friendly super helpful and provide a second to none customer service attitude, food at every restaurant is 10/10, room was brilliant, decor around the whole place is stunning, spa and treatments are simply the best, pool area and rooms are also 10/10, we simply couldn’t fault this place and are already looking to book again
เขียนเมื่อ 16 กรกฎาคม ค.ศ. 2022
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Holiday girl
2 ผลงาน
มิ.ย. ค.ศ. 2022
Was very excited as my elderly mother and I had 2x massage experiences booked as a gift which I paid to extend to include usage of the spa facilities.Unfortunately my husband tested positive for Covid the day before.Informed the hotel immediately to rearrange, to my surprise they informed me that I either attend or loose my booking due to less then 48hrs notice.That evening I also tested positive ,emailed the hotel to say I would not be able to attend.As my mother is 74 I could not have contact with her also my concern was for therapist and fellow guests.informed as government guidelines allowed the treatment to go ahead I would forfeit the experience if I did not attend.This was deeply concerning to myself yes guidelines have changed but surely each situation needs to be evaluated.informed the Spa manger my concerns for my mum,therapist and fellow guests who may have underlying health concerns would not allow myself to attend for the sake of the amount of money that I had paid.There is a moral duty to think of others rather than just the financial loss
Still informed that regardless the booking would not be rearranged.
I did not attend as my morals would not allow me to. Totally baffled that such a establishment would put profit before the well being of staff and guests
Unfortunately after attending Rockliffe many times and purchasing gift vouchers as gifts I will no longer have dealings with this establishment
เขียนเมื่อ 1 กรกฎาคม ค.ศ. 2022
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Kate P
Old Stratford, UK109 ผลงาน
มิ.ย. ค.ศ. 2022 • เพื่อนๆ
Not sure where to start on this one.

The hotel facilities were brilliant, and the room spotlessly clean.

However there were so many poor experiences in the first 24 hours that I was planning to leave a one star review. The food was tasteless, service awful.However we raised the issues and Ben kindly tried to remedy our issues. That said it’s hard to come back from such a disappointing arrival and first day.

The main problem for us is that in terms of facilities it’s really child friendly; swim times twice a day for children in a brilliant pool, large rooms that can comfortably sleep two children. However beyond that it’s actually very difficult to be there with children. There are three “restaurants” - but you can’t use the main one with children under 12. So that leaves you with what is essentially an overpriced cafe above the spa, or the golf clubhouse. Food was ok in the latter, but so overpriced - prices on a par with the Michelin pub in the village but not even in the same league in terms of quality. So really if you go with children you have to either accept overpriced food or go outside the hotel. Note here: Ben actually offered to kindly put us in a side room to try the restaurant food on the last night. It we had already planned to go elsewhere and frankly would rather spend our money with someone else.

The staff we met in the 24 hours were disinterested, disorganised or downright rude. However after our complaint - and this could be coincidence - things got much better. Big thanks to Andrew and Amy in reception, Harry in the clubhouse, and Eveie and Mungo at breakfast who were all brilliant.

Overall therefore it was fine. But not brilliant. And not worth what we paid.
เขียนเมื่อ 5 มิถุนายน ค.ศ. 2022
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Rockliffe Hotel Spa (Hurworth-on-Tees, อังกฤษ) - รีวิว - Tripadvisor

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