Dear Stacey, I am genuinely very sorry that you weren’t happy with the room, and I do agree that it was indeed the coldest night of the season so far. However, we are only a Bed & Breakfast establishment and visitors are usually out and about all day in the Peak District and only return to sleep in the room and for this purpose the room was adequately heated in my opinion. There were extra blankets and duvets available, which I pointed out, if they were required in the night. In my experience, a baby is quite happy in a warm cosy bed in a well ventilated room with a gentle heat rather than a really hot room, and I am sorry that you felt I was unhelpful, but again I must stress that we are NOT a hotel with 24 hour reception service. You mention the price you paid for the voucher from Activity Superstore, but we do not get anything like that when we redeem the vouchers – in fact it is less than half. You mention the décor, which may not have been to your taste, but this is a personal thing and as we are a working Museum with horse and carriage driving activities taking place every day we do tend to have most visitors from an outdoor and active lifestyle that appreciate the homeliness of the room. I really would like you all to come back in the summer, when you could see everything in warm sunshine rather than dark freezing conditions, and am happy to offer you a night’s accommodation free of charge. Perhaps when you baby is toddling you would appreciate the space and surroundings all waiting to be explored.