Sorry for the delay in response. We are the same Fallowfields Falconry. As other visitors have testified (thank you all) there are no nails or safety concerns. Safety of our birds and visitors is paramount to us. There are signs all around the centre stating children should be accompanied at all times and to not climb the barriers or touch the birds etc. We are Zoo Licenced and therefore subject to annual checks from a zoo vet and the local council. While there are a handful (6 out of 108 marked as below "good") of negative reviews there certainly aren't "numerous", especially when compared with the amount of visitors we receive each year. We do our best at all times, unfortunately some people cannot be pleased or complain if we can not accommodate unrealistic requests. The reviewer you mention made no direct contact with us and did not mention any concerns about safety on the day (If I thought an animal or person could be in danger I know I would highlight it to staff there and then) and was obviously upset about having to share an experience that is advertised as a group. Unfortunatley they did not like the facts being shown to them and so decided to be malicious.