Stadium Of Light
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stevencramb
Newcastle upon Tyne, UK282 ผลงาน
คะแนน 1.0 จาก 5 แต้ม
มิ.ย. ค.ศ. 2024 • เดินทางคนเดียว
Well well well you got what you wished for remember, if we played Burton albion we would win the championship ha ha you smb👍😂😂😂😂😂😂😂😂😂😂😂
เขียนเมื่อ 4 มิถุนายน ค.ศ. 2024
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The Chef's Wife.
Norfolk, UK870 ผลงาน
คะแนน 2.0 จาก 5 แต้ม
พ.ค. ค.ศ. 2024 • คู่รัก
I attended here with my husband to watch the concert of Bruce Springsteen and the E Street Band. Neither of us have been to The Stadium of Light before.
We booked a VIP Platinum package. This was sold as you got premier seating at the venue, both with comfier seats than the ‘standard’ ones (‘executive seating’ I believe they called it) and in a prime location for the concert. With this package also came a three course meal, unlimited drinks throughout the entire night, a magician in the suite, snacks throughout the concert and street food provided after the concert had ended in a suite that you had access to for two hours after the end of the concert.
We travelled from the other end of the country so stayed over at the Premier Inn in Washington. There is no parking at the SoL so you had to make alternative arrangements.
At other concerts on this tour that we have been to, we have been sent details of car parks that were working in conjunction with the stadiums for large concerts and you could pre-book parking. Not with SoL though. We received our tickets with just a couple of lines telling us no parking was available, Park and Walk was an option or there was plenty of parking in the City Centre (with no further details). As we were attending the venue for a meal before the concert started, we figured that we would be in the City Centre earlier than a lot of other attendees and that we would chance our luck using one of the multi-storeys. We got to the City around 1pm and got parked in Sunniside Multistorey which charged just £5 for the entire day and night! We would definitely park there again.
The walk from the City Centre to the SoL took around fifteen minutes. It wasn’t particularly well signposted but as it was a big event, we just followed people wearing Springsteen t-shirts!
The weather was torrential rain which didn’t let up from when we arrived in Sunderland until the concert was finished.
Our ticket said to enter through the Platinum entrance. There were lots of different entrances labelled in different colours but none that we could see as Platinum. We asked numerous staff working on the queues where our entrance was and nobody could tell us. We saw signs for ‘VIP’ so just followed those. When we got to the VIP section, we asked if we were in the correct place and again, they didn’t know. They told us to just join a queue and that someone would be out soon to speak to us. There was a covered part near the entrance that people were queueing under, but staff told us all that we had to queue out in the rain, even though they couldn’t tell us if we were in the correct queue or not! We were not blocking other queues, entrances, fire exits or flow of traffic. Purely stood under a concrete shelter with no other through traffic.
Our itinerary said that the doors opened at 4pm, This was 4pm for general admission AND VIP so we didn’t get any preferential treatment at accessing the suite early.
At around 4pm, two staff members came outside and started asking everyone what suite they were in. I would say about a quarter of the queue had their suite named on their tickets. Everyone else did not. They took our names and told us that they would have to go inside and check the guestlists to see what suite we were in and they would be back out with our wristbands.
At 4.30pm (remember doors opened at 4pm and we were meant to be having a meal and entertainment before the concert, we were still stood outside in the torrential rain. At around 4.45pm, the people that had been given wristbands because their suite was named on their tickets were allowed in, even though they were further back in the queue than us, and everyone else still had to wait. We eventually got in just before 5pm, soaking wet and with no apology or explanation given.
We eventually got up to the suite. We were in the James Herriot Suite.
When we entered the room, a staff member stood with glasses of prosecco for everyone. I don’t drink alcohol and asked if there was a soft drink option and was simply told ‘no’. No apology, no “What would you like and I’ll arrange someone to bring you it”, nothing. My husband took a drink and we were told to go and look on the door to find our table number. Why we had to do this ourselves instead of someone taking our names at the door was quite baffling as we then had to wander around the room looking for our table anyway.
The tables were laid nicely and we had a table to ourselves which was nice. I’m not a fan of enforced sharing.
On the booking, it clearly stated ‘Canapes on arrival’ but these were nowhere to be seen.
Menus were on the table and we were sat in front of the bar where a lot of staff were congregating.
On the menu was a list of both alcoholic and soft drinks that were included in the ‘all inclusive’ offer. There was no mention of still or sparkling water on the soft drink menu and it was just fizzy pop drinks. When a staff member finally came to take our drink order, I asked for a still water but was told this was not included. So for my part of the ‘all inclusive’ drinks, I ordered a tap water.
We then watched everyone else be served drinks in glasses, whereas I was given a plastic cup of lukewarm tap water. If everyone had plastic cups then I would have understood (being a concert) but everyone else was drinking out of huge gin and tonic glasses, wine glasses, pint glasses etc, apart from me with my free tap water….
We sat for a long time with no canapes coming out. A staff member then came around and told us all that we could go up and get our starters. I told her that we still hadn’t had the canapes that were meant to be served on arrival and she said that they weren’t ready yet and would come out at some point. If we had gotten in at 4pm, this would have been irritating (I mean, the Chef knew for months in advance how many people they were catering for and what time we were entering) but we were an hour late being allowed in so there was absolutely no excuse why these weren’t ready. This was when we found out that we had to queue up for our food. I could accept this (at a push) if the chefs were bringing it out fresh, but it was served from warming shelves like you get at a supermarket café with a single member of staff stood dishing up your choice of starter.
The starter options were chicken taco or buffalo cauliflower. My husband had the taco and I had the cauliflower. I am not exaggerating, and have uploaded a photograph as evidence, that my starter was served on a large side plate and was ONE FLORET OF CAULFLOWER. One. No garnish at all. Just one tiny floret of cauliflower on a plate. I just looked at it. The server asked me if “that was okay” to which I replied “is that it” and she just nodded, again with no apology. Both my floret and my husband’s taco were lukewarm and had obviously been sitting for quite some time before being served.
At this point, people were starting to comment on the quality of food, drinks and service but these were polite English mumbles and not much else.
My floret was eaten in a single mouthful and we sat for around 20 minutes with dirty plates and empty glasses. Although they had servers coming around taking drink orders, they were absolutely incompetent and had no order to it at all. Some were running around like mad people trying to please everyone, others moved at snail’s pace making themselves look busy and not actually doing much at all. In the end, people were just going up to the bar and ordering their own drinks because they were tired of waiting to be served at their table.
After the starters, the canapes finally came out. Utterly shambolic. There were six different canapes to choose from. The server told us we could only have one each and if there was any left at the end then she would come back around (we never saw her again). So CANAPE, not canapes, as we were told. Tough if you had any allergies or dietary requirements because all were brought out on one platter and were all touching each other. I asked the server what they were so I could make my single selection and she just looked at me and said “I dunno”. Genuinely, that was her response. There was no offer to go to the kitchen and find out. There was no elaboration on why she didn’t know. I just got a two word response and then silence. I ended up with a part of a spring roll that had been cut up to serve three separate people. So again, gone in a mouthful.
We then sat, and sat, and sat. No sign of the main courses and staff members just running around like headless chickens.
There was a magician walking around entertaining people. What he did was actually really good. His close up magic was faultless and we couldn’t see how he did his tricks at all. However, the tables were all very close together and he did the same tricks and told the same jokes at every table so we had seen and heard his act about five times before he got to us.
The main course was served the same way as the starters in that you got up and queued to be served it by staff. The options for the main were ox cheek, red snapper or the vegetarian option was ravioli.
As we were queuing, I pointed out to my husband the difference between portion sizes. I saw a couple both get the ox cheek. One had a plate piled high and the other had around half as much. Of the same dish!
My husband got the ox cheek. He said it was disgusting, Covered in pepper so that was literally all you could taste. I wanted the ravioli but couldn’t see it anywhere. I asked for it and was told it wasn’t ready and would be brought out later. Again, quite unbelievable seeing as the VIP tickets had sold out nearly a year before so the chef had known for months and months how many needed to be served and at what times. She asked me if I wanted some carrots and mange tout instead (yes, just that as a main course…) The fish option was tiny. You literally got a piece of fish (which was cold. Not lukewarm, cold), 4 mange tout, 4 carrots and the equivalent of three quarters of a new potato that was sliced up. So for my main course I had four mange tout and three quarters of a new potato. I am still waiting on the pasta appearing. Some people were brought out pasta after about an hour wait, but mine never appeared. The amount of food left on plates was shocking, especially the ox cheek, which was so peppery that barely anyone ate it. And not one server asked if everything had been okay!
At this point, the bar as an absolute joke and guests were becoming angry.
We were sat by the bar so could see and hear everything. One server went to the bar and told the barman “she’s just asked me for a dry white wine. How can wine be dry?”. We watched two glasses of red wine be poured for one table in completely different sized glasses so one person got about half a pint and their spouse got a sherry glassful. They didn’t know how to make gin and tonics and were guessing the measurements of the contents. They ran out of loads of stuff. Honestly, it was a joke.
Guests were getting angry at how appalling everything was and unfortunately some horrible people were taking it out on the wrong people. One poor server was reduced to tears by a guest and ran out of the suite, disappearing for a good half an hour. Management were nowhere to be seen. Eventually a couple of older women with clipboards appeared but had no idea how to organise anything and just made it all worse by shouting at everyone.
There was a pick and mix table in the corned of the room and I have never seen so many grown adults filling bags full of it and sitting eating it between courses as we were all so hungry.
There were TV screens in the suite that asked for us to take out seats at 6.45pm for the concert starting at 7pm. At 6.20 we still hadn’t gotten dessert so I went and pointed out to one of the supervisors that we had 25 minutes for desserts to come out, be served, be eaten, drinks to be gotten by everyone in the room, toilets to be visited and then us all to find out seats. Again, no apology, just a blank stare and she said would sort the deserts out. Desserts appeared at 6.35pm, 10 minutes before we had to go and find our seats. Again, we had to queue. There was meant to be three choices, pecan tart with caramel ice cream, warm cookie dough pie with ben and jerry’s ice cream or key lime cheesecake with raspberry compote. Only the pecan pie and cheesecake were served. We were told the cookie dough was delayed. This was the one most people wanted and we said we would be waiting for it. Some people asked if they could just get some of the caramel ice cream but were told this was served with the pecan pie only and you couldn’t mix the desserts…. The cookie dough finally arrived and was abysmal. One scoop of (cold) cookie dough, served with no chocolate sauce it stated on the menu and the tiniest bit of melted ice cream that was so warm you couldn’t tell it was frozen. Served in a shot glass. The cookie dough had solidified in the glass so you couldn’t get it out. My husband got the cheesecake. No compote was served. I asked where it was and was told “we don’t have it”. When she served it to me, she knocked the cheesecake against the side of the saucer so the side of the plate had cheesecake on the side. She didn’t wipe it off and just handed it to me to get my hand dirty. The cheesecake was not lime. It was plain, with lime rind dropped on the top. It was completely inedible.
So after my meal of one cauliflower floret, four mange tout and three quarters of a new potato and some tap water, all of which we had to queue up like Victorian Orphans to be served, we went to get our seats.
We were told we were getting premier seats, both in quality and location. But we got seats that were no different material to anywhere else and were practically side on to the stage. And there were people even another block down from us that genuinely wouldn’t have seen a thing!
A guy on the row in front of us asked to speak to management and told them that he had paid a lot of money for an amazing experience and was famished, soaking wet from being left outside for an hour later than he was meant to be and then put in a seat where he could hardly see the stage. He told them that he wanted to be down on the pitch standing and would rather be down there in the torrential rain, where tickets had been much cheaper, than stay in those ‘expensive’ seats. They told him they would see if there was room. On a standing pitch!
We were then all asked to move seats because they told us that a man who had suffered a stroke was sat in the middle of the row and wouldn’t be able to get to his seats. Now, I’m not entirely sure if disclosing private medical information was necessary and they couldn’t have just said ‘for medical reasons’. Anyway, the entire row said no because of how badly we had all been treated and other disabled people’s (simple) requests had not been met. This man had asked for end of row seats prior to tickets being issued but the venue had not accommodated and instead relied upon good will. However, there were five other people on the end of that row, all who had medical issues and had requested specific things that had not been granted so couldn’t have moved. One poor couple had spent a fortune on a once in a lifetime concert, The male was disabled and this had been explained in numerous phone calls with the venue before the concert. They said he couldn’t manage stairs or stand for too long and thy had been told they would be seated where there weren’t too many stairs and would be end of the row so that he could navigate his crutches etc. Instead, they were seated high in the stands having to navigate a lot of stairs and in the middle of a row where he kept having to try stand up to allow people to get past for drinks, toilets etc. The whole thing was an utter joke.
The toilets were abysmal and absolutely filthy. Toilet roll not replenished and floors filthy. Remember, this was the VIP area where limited people could use those bathrooms so they wouldn’t have been hard to keep clean!
Bruce and the band were amazing, as always. I cannot fault the concert itself.
But even the venue couldn’t get that right. They out the lights up about 6 songs from the end and left the on for the rest of the gig. We have been to numerous concerts this tour and this was entirely the venue, not Springsteen’s team doing that. The final song, which he performs solo with an amazing orange glow light show, was performed in glaring flood lights, ruining the beautiful atmosphere of that song.
After the concert, we went back to the suite for the street food and afterparty. The staff could not have made it clearer that they wanted us all gone. The lights were turned up full, nobody came around to serve is drinks and we had to queue up at the tiny bar and the pick and mix table had been cleaned out.
A server came to our table and asked us what we would like to eat. The options were fish chips and mushy peas, slider and chips or veggie slider and chips. We asked for one of each.
Again, these had all been pre-made and sat for an eternity so were either lukewarm or cold. The slider was the size of a plum and we got five chips with it which were still raw in the middle. The fish, chips and mushy peas were a supermarket value fish finger sized thing, about 7 chips (generous this time) and mushy peas that were cold and had a skin on. Not that we could have eaten this anyway because we had no cutlery so how we were to eat mushy peas with our hands is anyone’s guess. And surprise surprise, the vegetarian option never appeared.
We stayed for about 20 minutes and then just left as there was zero atmosphere and staff clearly didn’t want us there.
We got no memorabilia with this package. We have done VIP packages at all the concerts we have attended on this tour and this is the only one where we have received nothing. No lanyard, programme, collectable ticket etc. Nothing. The wristband we got was not an embroidered Springsteen one. It was purely done by the venue to tell staff which suite we were in. The writing was printed on and had already rubbed off the end of the concert.
The whole experience was an utter joke. Like I mention above, we have done VIP experiences at all the concerts of this tour so far. They have all been really, really good. Villa Park was great and cost less than this. If you minus the cost of the ticket (that cost more than other venues which had better seating), we paid hundreds of pounds for an appalling meal. I would have sent that back if we had been served it as £10 McDonald’s meal and it cost us more than some Michelin restaurants! I will reiterate, I ate one cauliflower floret to start, 4 mange tour and three quarters of ONE new potato for my main and no dessert. Where were the veggie options?!?!?! I drank tap water all night as part of the included drinks package because my only other options were fizzy drinks and I am not 5 years old. We were left outside longer than people who had paid much less for their tickets. The staff were all rude and incompetent and we were not given one apology all night. Honestly, the entire suite of people were all complaining and saying how awful it had been, it wasn’t just us being picky.
Springsteen was amazing. The Stadium was a shambles from start to finish and I would never return.
เขียนเมื่อ 4 มิถุนายน ค.ศ. 2024
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Janis Ottowell
15 ผลงาน
คะแนน 3.0 จาก 5 แต้ม
พ.ค. ค.ศ. 2024 • คู่รัก
First time to this stadium for Bruce Springsteen concert, which was absolutely amazing, bought platinum seats with catering in the Montgomery suite, for what we paid the catering was absolutely horrendous, would not recommend anyone to eat there, total rip off in that respect
เขียนเมื่อ 24 พฤษภาคม ค.ศ. 2024
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AUDS MC
Houghton-le-Spring, UK241 ผลงาน
คะแนน 5.0 จาก 5 แต้ม
พ.ค. ค.ศ. 2024 • เพื่อนๆ
What a night! The stadium and all the staff handled the 45,000 Brucey fans amazingly well. Entry was really quick and smooth, the stewards were all super friendly and helpful and didn’t let the poor weather put a dampener on their spirits.

Bars were serving people pretty quickly and the facilities were all kept clean and in order.

Hands down the best gig I have ever attended at this venue! Well done Sun’lun ❤️🤍
เขียนเมื่อ 24 พฤษภาคม ค.ศ. 2024
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CatherineD270
Queensbury, UK59 ผลงาน
คะแนน 3.0 จาก 5 แต้ม
พ.ค. ค.ศ. 2024 • ครอบครัว
This venue might be great for football but it really shouldn’t hold music events. It’s simply not geared up to handle them. I saw Bruce Springsteen there yesterday and though the show was great the organisation at the venue was appalling. Chaotic outside. Tickets wouldn’t read at the turnstiles. Eventually got in but in wrong area. The stewards were all really friendly and tried to be helpful but we were sent all over the place before eventually getting to the right area. The walkways and steps were crowded with people and the security were just watching as people struggled to find their seats. The sum of “security checks” consisted of a cursory glance in bags. And at the end of the concert the female toilets were disgusting. A concert isn’t a 90 minute football match. People were there for hours and the facilities were obviously going to be well used. No excuse for not having some cleaning staff on duty. It’s a shame because I’m sure the ground handles football matches well but I won’t be attending any more music events at this venue.
เขียนเมื่อ 24 พฤษภาคม ค.ศ. 2024
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harryzac
Oldham, UK482 ผลงาน
คะแนน 5.0 จาก 5 แต้ม
พ.ค. ค.ศ. 2024 • คู่รัก
45,000 people for Bruce Springsteen! I feared huge queues. Lack of organisation. How wrong I was. The staff couldn’t have been more helpful. Entry & exit was straightforward and smooth. The sound & video system great.
As a word of advice…book parking and a restaurant table in town asap…there’ll be nothing to be had in the day.
เขียนเมื่อ 23 พฤษภาคม ค.ศ. 2024
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Xyz
cumbria283 ผลงาน
คะแนน 1.0 จาก 5 แต้ม
พ.ค. ค.ศ. 2024 • เพื่อนๆ
Not Fit to Host Concerts - Terrible failure of management, Bruce Springsteen was “ EXCELLENT WORLD CLASS PERFORMANCE FROM Bruce & E Street Band “ But we waited over an hour in the pouring rain to get into our Corp Hosp Box !!!! The staff were working hard but the systems are a complete shambles, disgraceful, this venue is Not Fit For Purpose as a concert venue 👎🏻👎🏻👎🏻👎🏻👎🏻
เขียนเมื่อ 23 พฤษภาคม ค.ศ. 2024
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TheShis
เทลอาวีฟ, อิสราเอล41,102 ผลงาน
คะแนน 4.0 จาก 5 แต้ม
เม.ย. ค.ศ. 2024 • คู่รัก
This is a nice looking stadium in Sunderland, which was located next to our hotel.
There are plenty of free parking spaces in the stadium's vicinity.
เขียนเมื่อ 20 พฤษภาคม ค.ศ. 2024
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Gurj S
Walsall, UK527 ผลงาน
คะแนน 5.0 จาก 5 แต้ม
เม.ย. ค.ศ. 2024 • ครอบครัว
Had the pleasure of visiting the Stadium of Light on 01/04/2024. Whilst the result wasnt great the visit and the atmosphere was perfect. We were guests of a player and got to see the players lounge, dugouts, tour of the pitch after the game. All staff we came across were amazing. Northern hospitality at its best.
เขียนเมื่อ 5 เมษายน ค.ศ. 2024
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Joe W
2 ผลงาน
คะแนน 3.0 จาก 5 แต้ม
เม.ย. ค.ศ. 2024 • ครอบครัว
Away fans from Blackburn.
Good seats and view. Good stewards. Let down by very poor away facilities and expensive beer at £6.50 a pt.
เขียนเมื่อ 2 เมษายน ค.ศ. 2024
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Stadium Of Light (ซันเดอร์แลนด์, อังกฤษ) - รีวิว - Tripadvisor

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