We fully understand frustrations at the ticket office. With four days until the Mamma Mia season opening the evening shows are heavily booked which has caused some delays at purchase point trying to find a suitable seat for patrons. Email reply from Lynda415: "Following our disappointing experience at the booking desk, we were delighted to receive a quick and sincere response from the Director, who went out of her way to compensate us and to ensure that we are able to enjoy what will be a top quality show. We thank her for this."