Dear Sir/Madam, I am Thupten Gyatso, the tour operator of the Tibetan Encounter Day Tours. I am the only tour guide for my company. The reason I said this to you because it seems that you went with someone who doesn't work in my company. My tour is basically an educational and Tibetan cultural tour. That means, I never encourage any of my guests to buy any thing from our Tibetan people living in the Tibetan settlements. Also I tell all my guests no need to donate in the Tibetan settlements as well. If you don't believe me please write to any of my previous guests who has written review for my tour. Therefore, it seems that someone has taken you to the Tibetan settlements using my company name. Also through reading your review head line, it seems that someone has taken you to the Tibetan settlements during our Tibetan New Year. If that is true then you went with someone other than me. Because during our Tibetan New Year, I never run my tours because every Tibetan schools, medical health clinic, monasteries, carpet workshop etc are closed. Therefore, there is no reason to take guests to the Tibetan Settlements during the Tibetan New Year. If you don't mind, I would like to ask you some questions regarding the booking of my tours. 1) Did you send us a inquiring mail about our tours before you confirm our tour? 2) Did you visit our office in Lakeside to get more informations about our tours? 3) Who is the name of your guide? I am sorry to ask you these questions because I usually get inquiries about my tours before they confirm our tours. Also there are some FIT guests who comes to our office directly and we always give them short briefing about our tours before they decide about our tours. We always make sure that all our guests understand our different tours and give them a time to decide. Therefore we never push any of our guests to do our tour because it is not a commercial business. If you don't believe me, why not you read all my previous guests review. You will never find any review where my guests were push or encourage to buy anythings from our Tibetan people. Finally, can you please tell me the name of a person who has taken you to the Tibetan settlements using my company name during the Tibetan New Year? It would be a big help if you could tell me his name and send me his picture. This is a serious matter for me and my business for future. If you could help me, I would highly appreciate your help. You can write to me through this email address tibetanencounter2010@gmail.com. If you find out that I was not your guide or you have not book the tour from our office, can you please write you the TripAdvisor management and request them to delete your review. Thanking you and hope to hear from you again. Best Regards, Thupten Gyatso ( Tour Operator)

I am so grateful to get this very nice review from Stafanie. It was my great pleasure to take her around our Tibetan villages and introduce our Tibetan people and our buddhist culture. I am happy to knew that she enjoyed and learned many things about Tibet and Tibetan culture from our Tibetan cultural day tour. Thanking her, Thupten Gyatso.

Thank you so much Monique for writing your lovely and very nice review about our tibetan cultural day tour. I am so happy to meet you both and have an opportunity to take both around our Tibetan villages and introduce our Tibetan people and our Tibetan Culture. Thanking you, Thupten Gyatso

I am so happy to get your review. It was my great pleasure to meet all your family members and get an opportunity to take you all around our Tibetan villages and introduce our Tibetan people and our buddhist culture. I would like to thank you so much for writing this very nice review about our tour. Thanking you, Thupten Gyatso

Thank you so much Amanda for writing your very nice review about our Tibetan cultural day tour. I am so glad to knew that you all enjoyed and learned many things about Tibet, Tibetan culture & Tibetan people living in Nepal. Once again I would like to thank you all for showing your interest to learn about Tibetan culture. Highly appreciate taking your precious time in writing this beautiful review. Thanking you, Thupten Gyatso.

I would like to thank Marie for taking her time in writing this nice review about our Tibetan cultural tour. It was my pleasure to take her around Tibetan villages around Pokhara and introduce our Tibetan people and its culture. Thanking you. Thupten Gyatso

Thank you so much for writing your nice review about our Tibetan cultural tour. It was my pleasure to meet with you and have an opportunity to share about our Tibetan culture. Highly appreciate your review. Thanking you, Thupten

Thank you so much Caroline for writing your beautiful review about our Tibetan cultural tour. It was my great pleasure to meet with you and get an opportunity to introduce our Tibetan people and rich buddhist culture. Also thank you so much to upload some of our tour photos. Thanking you, Thupten

It was my great pleasure to take you around Tibetan villages and introduce our Tibetan people and its culture. Highly appreciate your very nice review written about my tour and my self. Hope you would share some of our tour experiences with your friends and family members back home. Thanking you, Thupten

Hi Erin, It was my pleasure to meet and get an opportunity to take you around Tibetan villages and introduce our Tibetan people and our rich buddhist culture. I am so happy to knew that you enjoyed and learned many things from our tour. Thank you so much for showing your interest to learn more about Tibet. Thanking you, Thupten