Yes it s possible

Dear Sir,Madam Thank you for interested in our Spa, All of our therapists are female.

Hi Jessica. Sawasdee khap in advance. If you're not up for leaving the area for a massage/spa treatment, then a safe bet would be "Let's Massage" along Khaosan Road (opposite the McDonald's Restaurant that's next to the police station). You'll have to ask for either of my regular masseuse though: Net, or Mam. This is because this place is also run by the same people, but Net & Mam make up for whatever crap the other staff throw at us. The surrounding spas aren't great either. I've tried them. They're more polite, but don't give a good massage. A foodie tour of Chinatown will be a gastronomic delight. You can also venture into some of the alleys; called 'sois' & you'll find delightful restaurants too. Don't forget to check out the 'Suki' at the end of Rambudthii Road, near Swesens, in the evenings (after 7.30pm) Awesome! And there's the 'Kow Marn Gai" that's 2 sois away from Rambudthii Road and off Sam. Sen Road, in the mornings (6.00-8.00am). Lastly, drop by 'HK Noodle' further up Sam Sen Road at the traffic lights & opposite Siam Commercial Bank. Cheers!

First off, I believe your questions are directed at the spa operator. Since they haven't bothered to reply, I'll try to help. 1. I haven't got a clue. A spa experience ought to be pleasant. If the staff don't have a customer-service mindset, then we'll be paying to be ill-treated. 2. From what I know, it's owner-run. Yes, you're right, bad/poor customer service isn't synonymous to Thailand. I guess reasons like low staff morale, poor management etc. could account for their poor service. 3. Again, best answered by the operator. I can only guess that it could boil down to apathy. Hope this helps. Cheers.