Angsana Spa Sankara Nairobi
Angsana Spa Sankara Nairobi
2.5
สถานที่นี้ปิดถาวร
ข้อมูล
ระยะเวลา: 2-3 ชั่วโมง
แนะนำให้แก้ไขเพื่อปรับปรุงสิ่งที่เราแสดง
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มุมมองเต็มรูปแบบ
พื้นที่
ที่อยู่
ติดต่อโดยตรง
สถานที่ใกล้เคียงที่ดีที่สุด
ร้านอาหาร
710 ภายใน 5 กม.
สถานที่ท่องเที่ยว
127 ภายใน 10 กม.
มีส่วนร่วม
2.5
7 รีวิว
ดีเยี่ยม
2
ดีมาก
0
ธรรมดา
2
แย่
0
แย่มาก
3
Mahe Seychelles
วิกตอเรีย, เซเชลส์63 ผลงาน
ธ.ค. ค.ศ. 2018 • เดินทางคนเดียว
I booked into the hotel and wanted a massage but they said this spa is closed. I thought this was temporary but theseat the staff behaved it sounded like it did not exist. Very strange
เขียนเมื่อ 14 ธันวาคม ค.ศ. 2018
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Kebaso
12 ผลงาน
มิ.ย. ค.ศ. 2017 • คู่รัก
Was not given a choice of oils on check in. Oil used smelled terrible but managed to get oil changed halfway through the massage. Application was not the expected circulatory motion but more like a "baby being applied oil"..... blankets and laundry dumbed in the tab. Didn't realize standards had dropped drastically. Sad experience
เขียนเมื่อ 3 มิถุนายน ค.ศ. 2017
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HarpreetsWanderlust
ไนโรบี, เคนยา436 ผลงาน
เม.ย. ค.ศ. 2017 • คู่รัก
Treatment: Vitality Package: Javanese 60 minute relaxing massage with 30 minute foot massage incorporated within.
The Spa
The spa is located on the 7th floor of the Sankara Hotel, just before the gym and pool area. The reception is decorated with items for sale, and is dimly lit which makes it rather dark, however I suppose this is to lend to the ambience of the place. We were welcomed in by the receptionist who confirmed our appointment and then we sat around the reception area for about 10 minutes before we were introduced to one of the masseuses who would be attending to us and taken by her through the spa into the Orchid room, which is where our treatment was taking place.
Whilst we waited in the reception I noted that we were not asked to fill in any forms relating to health or other conditions. I also noticed that a client who was there before us had a drink offered to her, whereas we did not and were left sitting in the reception area until our masseuse came to get us. As a first time client here, I could not help but compare the service of the Angsana to the Devarana where I am a regular, and I must say that the service came up short in several aspects which I will highlight in this review.
Orchid Room
We were in the Orchid room, which is a very large couples room with a bathtub, sink, shower and wc. It is Air conditioned and the room got a bit nippy and so I was glad of the electric blanket when the foot massage session began, though I must say that at other spas they switch the electric blanket on right after the back massage so you are nice and toasty. Not so here.
The Treatment
Our masseuse took us into our room and gave us slippers to wear (not disposable which I was rather concerned with because I am very picky about foot hygiene and so was not very comfortable wearing these). She then introduced herself, asked us what areas we wanted focused on and then left us to change. Thankfully the Angasna offers disposable underwear! We then waited around for about 10 minutes and the masseuses didn’t seem to come into the room, and so I opened the door and asked them to come in. There was no choice of oil, which I questioned and was told that the oils were out of stock and so there was only one oil being used, no name given. We had both chosen the 60 minute Javanese massage for this package and my masseuse’s pressure was just right and it was a very relaxing massage overall. Time flew by so fast that I almost wondered whether 90 minutes were indeed spent and I must say that the package didn’t last 90 minutes. We started our treatment at 4:20 pm, and ended it at 5:40 pm, which meant that we had a 80 minute treatment vs a 90 minute treatment. The foot massage was only 20 minutes long and incorporated into the main massage, and for this reason I can’t honestly say that the vitality package was worth the price charged. The ‘foot massage’ aspect focused mostly on the shins and the top of the foot as opposed to the soles of the feet, which is where I was really looking forward to being massaged. Our treatment ended at promptly 5:40 and we were asked whether we wanted ginger tea or hibiscus juice, and then the masseuses left us to shower and change. On our way out, we noticed they were coming back with our “Calm time” refreshments, however before leaving the room they had not mentioned that the refreshments would be served in the room itself and so we had our refreshments (some fresh fruit and ginger tea which was very nicely served) in the reception before we paid, and signed an indemnity and left.
The good
- Nice room with great amenities;
- Good refreshments
- Masseuse pressure was excellent and overall was a very relaxing massage.
The not so good
- Lack of communication between host and client. Perhaps the Angsana is used to regulars who know the ropes, however for a first time client this was not very impressive.
- Reception staff is not welcoming at all.
- Treatment time was not 90 minutes long.
- No validation of parking despite having spent KES 20,000/- in the Spa! If there is validation available then the rather curt receptionist did not even so much as offer it!
Would I be back? Not likely, given that I did not feel that I got value for the price paid. I doubt I would be back either. Angsana claims to be a Banyan Tree Spa however I have been to several Banyan Tree spas abroad and none of the Banyan Tree principles seem to be applied here. In a nutshell - there are better spas in Nairobi to spend this kind of money on.
The Spa
The spa is located on the 7th floor of the Sankara Hotel, just before the gym and pool area. The reception is decorated with items for sale, and is dimly lit which makes it rather dark, however I suppose this is to lend to the ambience of the place. We were welcomed in by the receptionist who confirmed our appointment and then we sat around the reception area for about 10 minutes before we were introduced to one of the masseuses who would be attending to us and taken by her through the spa into the Orchid room, which is where our treatment was taking place.
Whilst we waited in the reception I noted that we were not asked to fill in any forms relating to health or other conditions. I also noticed that a client who was there before us had a drink offered to her, whereas we did not and were left sitting in the reception area until our masseuse came to get us. As a first time client here, I could not help but compare the service of the Angsana to the Devarana where I am a regular, and I must say that the service came up short in several aspects which I will highlight in this review.
Orchid Room
We were in the Orchid room, which is a very large couples room with a bathtub, sink, shower and wc. It is Air conditioned and the room got a bit nippy and so I was glad of the electric blanket when the foot massage session began, though I must say that at other spas they switch the electric blanket on right after the back massage so you are nice and toasty. Not so here.
The Treatment
Our masseuse took us into our room and gave us slippers to wear (not disposable which I was rather concerned with because I am very picky about foot hygiene and so was not very comfortable wearing these). She then introduced herself, asked us what areas we wanted focused on and then left us to change. Thankfully the Angasna offers disposable underwear! We then waited around for about 10 minutes and the masseuses didn’t seem to come into the room, and so I opened the door and asked them to come in. There was no choice of oil, which I questioned and was told that the oils were out of stock and so there was only one oil being used, no name given. We had both chosen the 60 minute Javanese massage for this package and my masseuse’s pressure was just right and it was a very relaxing massage overall. Time flew by so fast that I almost wondered whether 90 minutes were indeed spent and I must say that the package didn’t last 90 minutes. We started our treatment at 4:20 pm, and ended it at 5:40 pm, which meant that we had a 80 minute treatment vs a 90 minute treatment. The foot massage was only 20 minutes long and incorporated into the main massage, and for this reason I can’t honestly say that the vitality package was worth the price charged. The ‘foot massage’ aspect focused mostly on the shins and the top of the foot as opposed to the soles of the feet, which is where I was really looking forward to being massaged. Our treatment ended at promptly 5:40 and we were asked whether we wanted ginger tea or hibiscus juice, and then the masseuses left us to shower and change. On our way out, we noticed they were coming back with our “Calm time” refreshments, however before leaving the room they had not mentioned that the refreshments would be served in the room itself and so we had our refreshments (some fresh fruit and ginger tea which was very nicely served) in the reception before we paid, and signed an indemnity and left.
The good
- Nice room with great amenities;
- Good refreshments
- Masseuse pressure was excellent and overall was a very relaxing massage.
The not so good
- Lack of communication between host and client. Perhaps the Angsana is used to regulars who know the ropes, however for a first time client this was not very impressive.
- Reception staff is not welcoming at all.
- Treatment time was not 90 minutes long.
- No validation of parking despite having spent KES 20,000/- in the Spa! If there is validation available then the rather curt receptionist did not even so much as offer it!
Would I be back? Not likely, given that I did not feel that I got value for the price paid. I doubt I would be back either. Angsana claims to be a Banyan Tree Spa however I have been to several Banyan Tree spas abroad and none of the Banyan Tree principles seem to be applied here. In a nutshell - there are better spas in Nairobi to spend this kind of money on.
เขียนเมื่อ 16 พฤษภาคม ค.ศ. 2017
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Shamila U
Arusha7 ผลงาน
เม.ย. ค.ศ. 2017 • เดินทางคนเดียว
I called the Spa yesterday and made an appointment for my husband. He was to have a 90min Thai Massage at noon today. He got to the Spa at 1145hrs this morning, and was asked if he had an appointment. He said yes, gave them his name and they offered him a drink. He said yes to a glass of water. He was then kept waiting with nary a word from ANYONE. Noon came and went, 1215, and when he walked out at 1220 no one even thought to ask ask him why. They have now called at 1310hrs to suggest that his appointment was for 1pm and not noon! Appalling.
เขียนเมื่อ 16 เมษายน ค.ศ. 2017
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TshegoTee
อัมสเตอร์ดัม, เนเธอร์แลนด์80 ผลงาน
ก.ย. ค.ศ. 2016 • ธุรกิจ
Beautiful Spa in a 5 star Hotel but the quality of service is average. I had two treatments by two different therapists - the first was a 60 minutes back massage, which was good enough. The second was a 90 minutes hand treatment, and that was disappointing. The therapist, although polite and friendly, was inexperienced and kept making mistakes. Upon check out, the two ladies at reception were more concerned with their own conversation than my experience as a customer. The whole experience left me feeling underwhelmed.
เขียนเมื่อ 30 กันยายน ค.ศ. 2016
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laura g
16 ผลงาน
ก.ย. ค.ศ. 2016 • เดินทางคนเดียว
Angsana spa offers five star quality service. From the moment you arrive to the moment you leave, you are pampered, looked after and have access to experienced masseuses. I had the javanese massage and the facial and would particularly recommend the massage. You have access to a private shower and a large massage room with spectacular views to Nairobi. The masseuse was extremely professional, talked me through the whole treatment prior to starting, was attentive at all times and used natural products throughout the treatment. A real treat in Nairobi, especially if you are worn out from traveling.
เขียนเมื่อ 30 กันยายน ค.ศ. 2016
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Calcelia B
ไมอามี่, ฟลอริด้า43 ผลงาน
ม.ค. ค.ศ. 2016 • เดินทางคนเดียว
The full body scrub and massage was worth every Shilling. Facility is very clean and tranquil. So relaxing with super friendly staff. Very punctual as well as helpful when you are chosing what you want. Will return everytime I'm in Nairobi.
เขียนเมื่อ 9 มกราคม ค.ศ. 2016
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