Thank you Mam for such an encouraging words ..

Thanks for your valuable feedback and support

Many thanks for your valuable time and feedback. Much appreicated

My sincere thanks go out to you for your valuable time. Houseboats function in a way where one gets to cruise 5-7 hours in real time, approximately 1230-1730 hrs /day & next day 0600-0830 Hrs. Sorry to hear the cruise experience didn't meet your expectations. Houseboats are one of a kind in India, right down to their construction, designs, and décor, which keep a traditional feel and the place was supposed to be more clean and serene as the number is increasing day by day. As more cruises are introduced, the backwaters become more crowded and polluted as a result. basic concept is one will be able to enjoy Kerala rural life on slow pace and enjoy the surrounding village activities from the boat and the food served on the boat is mainly South indian and you have a choice between Veg & NOn veg limitted menu while on the luxury Houseboats your might get more elaborate menu and options for few continental choices some of the Luxury Houseboat as they are attached to a hotel offers facilities to use restaurant /pool etc. Otherwise this is normal cruise schedule and menu available on board. Its sad that some of the operators promote Houseboat with lots of hype as the experience is top notch and you get whatever you request that's absolutely wrong.

Thanks Mr.John for your valuable time & remarks

Sorry to gothrough your feebback posted on tripadviser . to be honest you are the first person to post a negative review about our services however we take it positively and if there is anything that we have to improve we will do so. First of all i am the person who co ordinates & took the trip reviews from you after the trip. I remember you never ever mentioned anything bad about the cruise or services when i spoke to you on your way back to hotel .Even after the Cochin sightseeing you wanted to go visit some more locations in fort Cochin which our driver was able to take you, we never claimed or advertised that its a Air-conditioned Houseboat ( None of the operators do if its AC Houseboat it will be way too expensive) we provide Ac on request and obviously there will be additional cost. I clearly remember you had serious concerns over the plastic dumping and un hygienic surroundings near the Houseboat boarding point as its the area is commonly used for most of the operators I explained to you its the tourism or Govt bodies need to take some action and not like a small operators do . When asked to put on AC our operator said its on additional cost and you agreed pay and they charged you only INR 500 which too reasonable (just to cover the cost) . In the description itself clearly say "Cochin heritage tour with Alleppey Houseboat cruise" and moreover i gave you a proper briefing about the whole programme especially what time you need to be ready ,how long is the drive from hotel to Alleppey (its 1 Hour and half not 3 Hours !!)and duration of the cruise , type of food served etc..you were happy with my briefing even after the cruise while driving back to your hotel you only mentioned about the "unhyginic surrondings near the boarding point" When it comes to the amount that you paid to online portel we got the payment from viator in INR 15750 or equvelent of USD 197 for 2 persons if you want any details I can forward it to you the same. if there is any serious compalints you already had my contacts because i called few times or even from Houseboat you could have called me finally when I spoke to you after the cruise you never mentioned anything about the cruise.We always listen to our customer feedback if there is anything to improve we already tried to do our best to improve that what helped us to survive us till today.

thank you Mr Andrew & Mrs Rosy for your valuable comments

good

Thanks

Thanks for your valuable feedback