Dear sir We wanna spend sometime to explain the situation 1. Hoian Memoriesland did not do anything wrong, the communication message was very clear, the high ticket was uploaded to the VIP area and there was no fruit or drink. Customers who buy VIP will sit VIP + fruit, drinks 2. Customers do not book directly through KUHA but book through a hotel, so we suggests that customers can contact the hotel where they booked tickets for processing, the handling not be made by us. 3. After working, it was the hotel where the customer booked the ticket that refunded the customer because the communication information from the hotel where the customer booked the ticket was misleading