Adani Lounge
Adani Lounge
2.5
0:00 น. - 23:59 น.
วันจันทร์
0:00 น. - 23:59 น.
วันอังคาร
0:00 น. - 23:59 น.
วันพุธ
0:00 น. - 23:59 น.
วันพฤหัสบดี
0:00 น. - 23:59 น.
วันศุกร์
0:00 น. - 23:59 น.
วันเสาร์
0:00 น. - 23:59 น.
วันอาทิตย์
0:00 น. - 23:59 น.
ข้อมูล
ระยะเวลา: 1-2 ชั่วโมง
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ร้านอาหาร
2,899 ภายใน 5 กม.
สถานที่ท่องเที่ยว
233 ภายใน 10 กม.
มีส่วนร่วม
2.5
14 รีวิว
ดีเยี่ยม
3
ดีมาก
2
ธรรมดา
1
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2
แย่มาก
6
Pratik Bubna
มุมไบ (บอมเบย์), อินเดีย43 ผลงาน
ก.ย. ค.ศ. 2024 • คู่รัก
Rude and obnoxious staff
No clear rules mentioned that the lounge access is only for PSU Bank Visa card holders anywhere still they insisted on same
No clear rules mentioned that the lounge access is only for PSU Bank Visa card holders anywhere still they insisted on same
เขียนเมื่อ 12 กันยายน ค.ศ. 2024
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finnlagun
ลอนดอน, UK465 ผลงาน
ส.ค. ค.ศ. 2024 • เพื่อนๆ
After a disappointing check-in experience at Sri Lanka’s Business Class desk, we first made our way to Adani Lounge East. We were not impressed what we found and so migrated to Adani Lounge West, which staff at the desk told me we could not enter as it was ‘the First Class Lounge’. They did, however, mention we could ‘upgrade’ for 4,000 rupees, which, with it being my mother’s 60th birthday and our flight already two hours delayed, I coughed up.
The first thing I noticed was that the staff at the reception desk were neither warm nor particularly kind — they barely mustered a ‘happy birthday’ for my mum after I mentioned her special occasion; only very belatedly and with scant enthusiasm.
After this lukewarm entrance, I was surprised to discover that Adani Lounge West is substantively no different from the East lounge, despite reception staff billing it as a ‘First Class lounge’. To be specific: like the East, there is no Champagne. Like the East, there is (theoretically, more on that later) a 15 minute complimentary spa visit. Even the food is identical.
And despite having paid to ‘upgrade’ from a Business Class lounge to what staff described as a First Class lounge, we were then told we could not dine in the á la carte area. Why? Because this was reserved for ‘Premium’ First Class customers. Really? Isn’t that an oxymoron? I expressed my displeasure about this as I felt staff members’ behaviour had been disingenuous. Somewhat guiltily, they presented a large slab of chocolate cake for my mother’s birthday some 20 minutes later. Whilst a nice thought, it wasn’t really what we were after and we don’t like sweet food anyway.
Now, although I mentioned the food was identical to that served in the East lounge, that is not to say the buffet was not of high calibre — it was, with lots of different options inspired by the Indian subcontinent. What was disappointing, though, was the lounge’s decor, and particularly upholstery, which was indisputably worn and arguably dirty. The lounge’s shower rooms were mediocre, with soap in large plastic vats and no hand lotions, nor shampoo, conditioner, etc. This was not befitting a First Class (or even Business Class) washroom.
Last but not least, when (frustrated by this point) I turned up to avail my complimentary spa treatment, I was told there was no availability for an hour, which, being in an airport with a flight to catch, was as useful as a calming massage given to a snarling tigress. What irritated me most was the fact 7 of 8 spa sofas were vacant and there was an attendant sitting relaxing behind the spa receptionist (who like her colleagues at the main reception could only generously be described as tepid). I get that giving complimentary massages must be a bit annoying, but don’t offer them then.
So, overall, a very disappointing visit to the Adani Lounge. The legendary hospitality (and even good common sense) cited by some reviews was regrettably absent on our visit.
I encourage the manager of this lounge to reach out and offer us a refund for the superfluous ‘upgrade’ sold to us.
The first thing I noticed was that the staff at the reception desk were neither warm nor particularly kind — they barely mustered a ‘happy birthday’ for my mum after I mentioned her special occasion; only very belatedly and with scant enthusiasm.
After this lukewarm entrance, I was surprised to discover that Adani Lounge West is substantively no different from the East lounge, despite reception staff billing it as a ‘First Class lounge’. To be specific: like the East, there is no Champagne. Like the East, there is (theoretically, more on that later) a 15 minute complimentary spa visit. Even the food is identical.
And despite having paid to ‘upgrade’ from a Business Class lounge to what staff described as a First Class lounge, we were then told we could not dine in the á la carte area. Why? Because this was reserved for ‘Premium’ First Class customers. Really? Isn’t that an oxymoron? I expressed my displeasure about this as I felt staff members’ behaviour had been disingenuous. Somewhat guiltily, they presented a large slab of chocolate cake for my mother’s birthday some 20 minutes later. Whilst a nice thought, it wasn’t really what we were after and we don’t like sweet food anyway.
Now, although I mentioned the food was identical to that served in the East lounge, that is not to say the buffet was not of high calibre — it was, with lots of different options inspired by the Indian subcontinent. What was disappointing, though, was the lounge’s decor, and particularly upholstery, which was indisputably worn and arguably dirty. The lounge’s shower rooms were mediocre, with soap in large plastic vats and no hand lotions, nor shampoo, conditioner, etc. This was not befitting a First Class (or even Business Class) washroom.
Last but not least, when (frustrated by this point) I turned up to avail my complimentary spa treatment, I was told there was no availability for an hour, which, being in an airport with a flight to catch, was as useful as a calming massage given to a snarling tigress. What irritated me most was the fact 7 of 8 spa sofas were vacant and there was an attendant sitting relaxing behind the spa receptionist (who like her colleagues at the main reception could only generously be described as tepid). I get that giving complimentary massages must be a bit annoying, but don’t offer them then.
So, overall, a very disappointing visit to the Adani Lounge. The legendary hospitality (and even good common sense) cited by some reviews was regrettably absent on our visit.
I encourage the manager of this lounge to reach out and offer us a refund for the superfluous ‘upgrade’ sold to us.
เขียนเมื่อ 24 สิงหาคม ค.ศ. 2024
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Melila Royle
ลอนดอน, UK3 ผลงาน
มี.ค. ค.ศ. 2024 • เดินทางคนเดียว
Very negative experience at this lounge travelling alone and on business class ticket, the staff have no customer service training, maybe they think they are superior to customers as they work in a lounge? not sure why they think that way. I am very polite but found all staff members encountered to be rude, arrogant and not caring what level of service they give to guests in lounge. I was very tired so didn't even eat any food there as just wanted to nap in a comfortable seat before next flight.
Hope I will never have the need to transit through mumbai airport ever again to avoid this poor service everywhere not just in the lounge.
Hope I will never have the need to transit through mumbai airport ever again to avoid this poor service everywhere not just in the lounge.
เขียนเมื่อ 25 กรกฎาคม ค.ศ. 2024
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ladybong_n_hubby
ลอนดอน, UK520 ผลงาน
พ.ค. ค.ศ. 2024 • ธุรกิจ
I recently flew into Mumbai from Sri Lanka business class and had a 7.5 hour stopover until my BA flight left for home to London Heathrow. As a business class customer I'm used to being used to using lounges with no issue but not so at Adani East at Mumbai airport. On arrival it wasn't a friendly greeting and I was told I could only access the lounge 4 hours before my flight. I wasn't given an option to pay until I asked specifically how much I would need to pay to get early access at which time I was begrudgingly told something in the region of 3800 INR which I handed over and requested a receipt. On the receipt they split it into food and alcohol which was very bizarre. Not really an issue as I would be claiming the full amount back via expenses but I was not happy about having to pay when I really just wanted to go in and sleep for a few hours as my flight had landed at around 2.30am. Having paid to get in I felt I needed a drink so I ordered a vodka with cranberry juice, the guy who served me was barely polite and I made a point of saying THANK YOU quite loudly to which he barely squeaked out "welcome". Not impressed, I found a comfy seat and plugged in my phone to charge (slowest chargers ever in this lounge)! I nodded off briefly, maybe 10 minutes and woke to my nearly full drink having been swiped by staff which was annoying. I didn't bother getting another one. A family came and sat behind me with 2 small screaming kids, so I moved myself to another area of the lounge. I didn't eat any food as it was the middle of the night, I picked up a couple of packets of crisps to snack on and a bottle of water.
On my visit to the toilet, the floor was wet and the toilet seat and the attendant looked embarrassed as she quickly dried it. I don't know if she had just cleaned it and forgot to dry it but not great when you need to use the facilities and the only one free is not ready to use!
I also had to request details of the "free" wifi twice, the first time it seemed to expire within less than 30 minutes and not sure about the 2nd time as I had stuff downloaded to my phone which didn't need a wifi connection.
The reason I was given for being forced to pay extra monies was that it's not a BA lounge. Clearly they let anyone in who pays and the lounge was not busy at all during my time there but swiping my drink whilst I was still sitting there was not on where there were many empty tables which had empty glasses and food wrappers.
I will definitely not plan any journeys in future where I have to stopover in Mumbai airport nor will I ever set foot again in an Adani lounge! Customer service is non-existent.
Comparing it to the wonderful friendly and welcoming service I received at the business class lounge at Sri Lanka airport (from all staff that I encountered there), this was a HUGE disappointment.
On my visit to the toilet, the floor was wet and the toilet seat and the attendant looked embarrassed as she quickly dried it. I don't know if she had just cleaned it and forgot to dry it but not great when you need to use the facilities and the only one free is not ready to use!
I also had to request details of the "free" wifi twice, the first time it seemed to expire within less than 30 minutes and not sure about the 2nd time as I had stuff downloaded to my phone which didn't need a wifi connection.
The reason I was given for being forced to pay extra monies was that it's not a BA lounge. Clearly they let anyone in who pays and the lounge was not busy at all during my time there but swiping my drink whilst I was still sitting there was not on where there were many empty tables which had empty glasses and food wrappers.
I will definitely not plan any journeys in future where I have to stopover in Mumbai airport nor will I ever set foot again in an Adani lounge! Customer service is non-existent.
Comparing it to the wonderful friendly and welcoming service I received at the business class lounge at Sri Lanka airport (from all staff that I encountered there), this was a HUGE disappointment.
เขียนเมื่อ 22 กรกฎาคม ค.ศ. 2024
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Punit G
Dwarka, อินเดีย71 ผลงาน
ก.ค. ค.ศ. 2024 • ครอบครัว
No place to even stand. People are eating at buffet counter itself. So unhygienic. I informed one staff member but he couldn’t do anything. I came with family and regretted the decision.
เขียนเมื่อ 14 กรกฎาคม ค.ศ. 2024
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opinion_11
โกจิ (โคชิน), อินเดีย3,464 ผลงาน
มิ.ย. ค.ศ. 2024 • ธุรกิจ
The lounge is spacious but despite this it was crowded in the noon time .. separate section for Jain food is nice to see .. coffee was cold however .. ambience wasn't the best owing to the crowd
เขียนเมื่อ 29 มิถุนายน ค.ศ. 2024
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SANJIV S
ลูเธียนา, อินเดีย10 ผลงาน
มิ.ย. ค.ศ. 2024 • ครอบครัว
Adani west lounge didn't accept any card whatever you hold. East lounge executive were also not seemed supportive. Taking a lot of time at only one person. Not allowing family if you have cards on one family member's name even if he is present. It means you have to be Cards in the name of each family members. I objected it the lady informed to her Senior but not received reply even waiting for some time. Very choosey in accepting Cards. Front end executive not seemed to be Perfect in her job. We left without availing the facility.
เขียนเมื่อ 28 มิถุนายน ค.ศ. 2024
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DipuKV
ปูน, อินเดีย3,170 ผลงาน
มิ.ย. ค.ศ. 2024 • ธุรกิจ
Very spacious with courteous staff members, a good spread and nice amenities. A good pit stop for weary travellers before a long flight.
เขียนเมื่อ 18 มิถุนายน ค.ศ. 2024
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anurag sharma
เนวิมุมไบ, อินเดีย153 ผลงาน
พ.ค. ค.ศ. 2024 • ธุรกิจ
Used the Adani Domestic Lounge twice on 22nd April & 11th May
Fantastic Ambiance, Great Housekeeping
Lalit Gangwane my friend has been a great host over the years. His team of Sumedh Pandit ( Excellent) Sachin, Yanik ? , Pooja , Mohsin .. all others are very efficient & hard working. Food Tastes Great .. thank you Chef Deepak & Chef Sanjay
Missed seeing Puja Saha
Happy to be visiting this place for over 7 years now ...Keep up the good
Best Regards
Anurag Sharma
Fantastic Ambiance, Great Housekeeping
Lalit Gangwane my friend has been a great host over the years. His team of Sumedh Pandit ( Excellent) Sachin, Yanik ? , Pooja , Mohsin .. all others are very efficient & hard working. Food Tastes Great .. thank you Chef Deepak & Chef Sanjay
Missed seeing Puja Saha
Happy to be visiting this place for over 7 years now ...Keep up the good
Best Regards
Anurag Sharma
เขียนเมื่อ 21 พฤษภาคม ค.ศ. 2024
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SD
ลอนดอน, UK92 ผลงาน
พ.ค. ค.ศ. 2024 • ธุรกิจ
Adani have two lounges west and east. Took business with air india first time and was offered only east lounge. Very different from the West lounge . Poorer service and i suspect it is more due to air india than lounge .
Lounge clean. Got a nice bar. Courteous staff. Food if you like indian choices or have to stick to beans on toast.
People roaming around trying to sell mangoes all the time we were there
Lounge clean. Got a nice bar. Courteous staff. Food if you like indian choices or have to stick to beans on toast.
People roaming around trying to sell mangoes all the time we were there
เขียนเมื่อ 21 พฤษภาคม ค.ศ. 2024
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