Dear Reviewer Thank you for taking the time to share your feedback. Perhaps a little bit of our history may shed some understanding and light to our establishment. We were one of the first spas to open our doors 8 years ago in Canggu when it was still a sleepy village with perhaps only a handful of things for tourists. Our whole design concept has been industrial combined with Balinese elements in every aspect throughout our space so you still feel you are in a spa in Bali and not anywhere in the world. We have a passionate a dedicated team who has been on board since our inception and our space is clean and well maintained. In recent years there has been an explosion of several new spas in the area each with their own design concept. We have continued to maintain our design (which may not align with everyone). Some people perhaps prefer a New York style space in Bali. Our dark rooms are purposefully that way to enhance relaxation. It is not in our interest to keep up with every new spa that opens up, this would not be sustainable and it would be going against our spirit. We wish to continue to stay true to what we started and maintain it consistently. We welcome clients to take a tour of our space prior to deciding whether they would like to book a treatment and our pricing is clearly stated in our menus which are readily available or on our website. We provide transparency at all levels for clients to make an informed decision prior to making a reservation. Warm Wishes Ni & The Therapy Team