Massage Envy Spa Denver Tech Center
Massage Envy Spa Denver Tech Center
3.5
8:00 น. - 22:00 น.
วันจันทร์
8:00 น. - 22:00 น.
วันอังคาร
8:00 น. - 22:00 น.
วันพุธ
8:00 น. - 22:00 น.
วันพฤหัสบดี
8:00 น. - 22:00 น.
วันศุกร์
8:00 น. - 22:00 น.
วันเสาร์
8:00 น. - 20:00 น.
วันอาทิตย์
10:00 น. - 20:00 น.
ความคิดเห็นของนักท่องเที่ยว
แนะนำให้แก้ไขเพื่อปรับปรุงสิ่งที่เราแสดง
ปรับปรุงข้อมูลสถานที่ให้บริการนี้อัพโหลดภาพถ่ายเป็นคนแรกเลย
คุณกำลังอยู่ในทริปอยู่ใช่ไหม
ช่วยเราค้นหาประสบการณ์ที่มีให้บริการสำหรับคุณ
พื้นที่
ที่อยู่
ติดต่อโดยตรง
สถานที่ใกล้เคียงที่ดีที่สุด
ร้านอาหาร
474 ภายใน 5 กม.
สถานที่ท่องเที่ยว
154 ภายใน 10 กม.
มีส่วนร่วม
3.5
5 รีวิว
ดีเยี่ยม
3
ดีมาก
0
ธรรมดา
0
แย่
0
แย่มาก
2
Patricia W
Littleton, โคโลราโด5 ผลงาน
ส.ค. ค.ศ. 2021
Relax and feel comfortable that everything is done to ensure the facility is clean and sanitary. Reception staff is welcoming and helpful. Tyler gives a fantastic deep tissue massage, customized to your preferences. My husband and I have signed up for monthly treatments.
เขียนเมื่อ 10 สิงหาคม ค.ศ. 2021
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
SMNDfw
DFW12 ผลงาน
ธ.ค. ค.ศ. 2019
Reception staff were great & welcoming. Massage therapist provided fabulous deep tissue massage & therapy. I would book another appointment here.
เขียนเมื่อ 9 มกราคม ค.ศ. 2020
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Evelyn S
35 ผลงาน
พ.ค. ค.ศ. 2016 • เดินทางคนเดียว
I am writing concern the lack of consideration from this location on multiple occasions. Here is a brief history of my experience that I think may be important for consideration of proper management for this location:
I called and left a voicemail requesting to schedule an appointment during business hours. Over a week later, I call again as I had not received a call back. I schedule an appointment and believe everything is good to go.
The next day I receive a call stating that I can not have that appointment because I am not a VIP customer. You can imagine how this made me feel. 1. If I can't have that appointment why even tell me it is available? 2. Calling me the next day and explaining this is bad customer service. A good manager would have made it an exception for the CUSTOMER and counseled the staff member who made the error. They may have decided to advise me of the exception so that I would know what the limits on in the future, but still not rescheduled. Worst case, I would have preferred to have been lied to and told they had to rebook for some excuse like the massage therapist was no longer available.
I then rebook for another date and time weeks out.
I get a voicemail late the day before that if I do not call back with a credit card number the by COB the same day, my appointment will be cancelled. In the message I am advised this was an error on their part. I was at work and could not call in time due to this.
The day of in the morning I get a call that they can still hold my appointment if I have a credit card on me. You can imagine how frustrated I am at this point as I was at work and did not have my credit card on me. I explain this to her and tell her I can call with it before I come in but it will literally be just before the appointment. I explain to her the voicemail I received the day before and told her I would have planned to bring it with me if I knew that I would have a chance to deal with this in the morning. She states she will talk to the manager and call me back to let me know if I still have an appointment or not at 7:30pm.
At 6:30pm, I call to provide my credit card number as I had not heard anything. She explains to me the policy and states that I do not have an appointment. She states that the person who booked my appointment was new and didn't collect the credit card info as per company policy. I explain to her I understand employees make mistakes but the customer should not be punished for the employees mistake. She says there is nothing she can do and no I can not have the appointment. When I ask to speak to the manager, she advises me I am speaking with the Assistant Manager and the Manager is away at conference. She then tells me the manager will be back next Wednesday. I ask what she can do to fix this and am told "that's the company policy". She doesn't even offer to book me an appointment on another day. I ask her to have the Manager call me when she returns so she takes my information. As we close the call she then tells me she can offer me a free upgrade (again no offer to book an appointment) but that is it so I should talk to the manager.
It appears from leadership down to the persons booking appointments, there is a great need for training in problem solving and resolution. I have been in management for 15 years and believe that some of the items here could have been resolved with just a little caring.
I emailed them this entire message 5 days ago asking for a response. Guess what? The only message back I got was the autoresponse letting me know my message is important to them and they will respond. Really? When???
My suggestion is to go to the Tiffany Plaza location. They understand how to treat someone.
I called and left a voicemail requesting to schedule an appointment during business hours. Over a week later, I call again as I had not received a call back. I schedule an appointment and believe everything is good to go.
The next day I receive a call stating that I can not have that appointment because I am not a VIP customer. You can imagine how this made me feel. 1. If I can't have that appointment why even tell me it is available? 2. Calling me the next day and explaining this is bad customer service. A good manager would have made it an exception for the CUSTOMER and counseled the staff member who made the error. They may have decided to advise me of the exception so that I would know what the limits on in the future, but still not rescheduled. Worst case, I would have preferred to have been lied to and told they had to rebook for some excuse like the massage therapist was no longer available.
I then rebook for another date and time weeks out.
I get a voicemail late the day before that if I do not call back with a credit card number the by COB the same day, my appointment will be cancelled. In the message I am advised this was an error on their part. I was at work and could not call in time due to this.
The day of in the morning I get a call that they can still hold my appointment if I have a credit card on me. You can imagine how frustrated I am at this point as I was at work and did not have my credit card on me. I explain this to her and tell her I can call with it before I come in but it will literally be just before the appointment. I explain to her the voicemail I received the day before and told her I would have planned to bring it with me if I knew that I would have a chance to deal with this in the morning. She states she will talk to the manager and call me back to let me know if I still have an appointment or not at 7:30pm.
At 6:30pm, I call to provide my credit card number as I had not heard anything. She explains to me the policy and states that I do not have an appointment. She states that the person who booked my appointment was new and didn't collect the credit card info as per company policy. I explain to her I understand employees make mistakes but the customer should not be punished for the employees mistake. She says there is nothing she can do and no I can not have the appointment. When I ask to speak to the manager, she advises me I am speaking with the Assistant Manager and the Manager is away at conference. She then tells me the manager will be back next Wednesday. I ask what she can do to fix this and am told "that's the company policy". She doesn't even offer to book me an appointment on another day. I ask her to have the Manager call me when she returns so she takes my information. As we close the call she then tells me she can offer me a free upgrade (again no offer to book an appointment) but that is it so I should talk to the manager.
It appears from leadership down to the persons booking appointments, there is a great need for training in problem solving and resolution. I have been in management for 15 years and believe that some of the items here could have been resolved with just a little caring.
I emailed them this entire message 5 days ago asking for a response. Guess what? The only message back I got was the autoresponse letting me know my message is important to them and they will respond. Really? When???
My suggestion is to go to the Tiffany Plaza location. They understand how to treat someone.
เขียนเมื่อ 10 พฤษภาคม ค.ศ. 2016
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
itchyfeetRTW
Denver, Colorado350 ผลงาน
พ.ย. ค.ศ. 2015 • เดินทางคนเดียว
Really? Is that what you are going with? I spent 20 minutes on the phone TWO weeks ago to make an appointment for my husband for today. He calls, an hor before his appointment time and you CAN'T FIND IT??? Lamesauce. How do we get a refund for the gift certificate?
เขียนเมื่อ 8 พฤศจิกายน ค.ศ. 2015
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Mary S
ยูทาห์29 ผลงาน
พ.ย. ค.ศ. 2014 • ธุรกิจ
Pinched nerve in my neck - sore shoulder muscles. I explained what was hurting and got a great massage therapist who worked on the areas that needed therapy. Felt much better! Recommend.
เขียนเมื่อ 21 พฤศจิกายน ค.ศ. 2014
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
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