Dear RangerFire, Thanks so much for returning to the museum during your last trip to Louisville. We appreciate and value your feedback on our renovated factory tour experience, which was launched June 2019. As you know, the story of Louisville Slugger begins with the Hillerich family, which eventually became Hillerich & Bradsby Co.. We take much pride sharing this story with our guests and drawing the connection of the legendary bat to H&B. We'll be sure to share your feedback with our team. Thanks for visiting us, once again. If there is anything else that I can do for you in the meantime or if you would like a refund, you can contact me at andrew.soliday@sluggermuseum.com. Safe travels!