Thank you for taking the time to write and post your review. We value all feedback and we try to grow from constructive criticism. We apologize you felt the communication between you and The Great Escape Room Royal Oak was sub-par. We work very hard to respond in a timely manner and will be sure to correct any shortcomings in that area. We are happy to hear you and your team enjoyed our On The Run event and appreciate the feedback on the event as well. Our "On the Run" puzzles are designed for team building so it is a part of the game to have the teams work together to be able to solve all of the puzzles and connect them together to find a solution. That being said, we hope to see you again so that we can have the chance to make your next experience a 5-star experience.

Bethany, I'm happy to hear that you enjoyed your time here with your family! It's good that you had fun even if you didn't escape within the hour. Sam said you were a wonderful group and would be delighted if you requested him when you return. - Chelsea

Jordan, Thank you for taking the time to review! I'm glad you enjoyed your experience with us. Hopefully, you'll return to try our other rooms! - Chelsea

Hello! I'm glad to hear you had a fun time in our room! I'm sorry to hear your room was too hot. We are currently seeking a solution to keep our rooms cooler. I hope you choose to come play another one of rooms in the future! Best Regards, Tom

Hello Kelly, I'm glad to hear you had a great time with Zack! We would be glad to have you back for a future event! Best Regards, Tom

Hello, I'm happy to hear your book club had a great time! Jeff really appreciates that you decided to mention him! I hope you choose to come back soon and try one of our other rooms. Best Regards, Tom

Hello Kimara, I'm glad to hear you had a positive experience in our escape room! You may not have escaped this time, but maybe you will next time! We hope to see you again soon. Best Regards, Tom

Hello Adrian, I'm sorry to hear you did not escape the room, but I'm glad you had a good time! We're happy to hear you had a positive experience with Iesha as your room monitor! I hope you consider booking another room with us in the future. Best Regards, Tom