Island Spa & Sauna

Island Spa & Sauna รีวิว, เอดิสัน

8:00 น. - 23:00 น.
วันจันทร์
8:00 น. - 23:00 น.
วันอังคาร
8:00 น. - 23:00 น.
วันพุธ
8:00 น. - 23:00 น.
วันพฤหัสบดี
8:00 น. - 23:00 น.
วันศุกร์
0:00 น. - 23:00 น.
วันเสาร์
0:00 น. - 23:00 น.
วันอาทิตย์
8:00 น. - 23:00 น.
ข้อมูล
ระยะเวลาที่แนะนำ
มากกว่า 3 ชั่วโมง
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467 ภายใน 5 กม.
สถานที่ท่องเที่ยว
49 ภายใน 10 กม.

4.0
75 รีวิว
ดีเยี่ยม
43
ดีมาก
18
ธรรมดา
6
แย่
1
แย่มาก
7

Angie R
1 ผลงาน
พ.ย. ค.ศ. 2021
I've been to Island Spa several times. It has always been was Very relaxing & safe. The scrub has been my #1 service. I will get it ever time. If you have not tried it, do it! It's Amazing. The first facial (some time ago) was outstanding. The first massage (a bit ago) was disappointing.Not great, not bad, just ok. So, stick to what you know, right? Not so fast. I went to Island Spa to celebrate a friend's birthday on Nov. 27th, Had I known it was family weekend, I would not have gone. Children were running around and yelling. It's what they do. However, I went to the spa to relax. The spa needs to understand you can't have it both ways. Either it's a relaxing atmosphere or family playtime. Perhaps you may want to warn your guest it's family weekend and there will be children.
Unfortunately people with birthdays around major holidays are disregarded in general. So if you have a birthday around a holiday, check first to see if it's a "family weekend/time", as it will not be enjoyable if you are seeking a quiet, serene atmosphere. I will not be returning in Dec as my birthday is a few days before Christmas.
For the services, the scrub was excellent as usual. It is a must! The 1st facial I got was phenomenal. The massage next time was "ok". For this visit, I figured I'd go back to the facial. Bad Call, It was beyond disappointing. Actually it was bad. I understand a price increase, but the provider rubbed some product on my face & a bit of steaming is what $70 got me. The same clogged pores I entered with are the same clogged pores I left with. I'll skip that service next time. The massage that was "ok" last time, was great for everyone who joined me this time. They raved about how agile & thorough each masseuse was. I'll return, but I will definitely be mindful of the date and services I select.
I went with adult family & friends, but that option isn't available
เขียนเมื่อ 13 ธันวาคม ค.ศ. 2021
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Dear angier1992, We want to start by thanking you for your candid review and honest thoughts. We are very sorry you did not have a good experience with us during your last visit. We do our best to provide the ideal environment for all guests, and do continue our minimum noise requirements on family days. We do have a list of family days on our website for individuals to plan their stay accordingly. To continue, we apologize that your services were not up to standard, and we do our best to ensure every guest receives a high quality experience. We have made a complaint ticket regarding this matter, so please feel free to contact us at assistance@islandspasauna.com with your ticket number (#3407) and a member of our team would be happy to further assist you. Thank you for bringing these concerns to our attention, and have a nice day!
เขียนเมื่อ 14 ธันวาคม ค.ศ. 2021
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Tanya S
2 ผลงาน
ธ.ค. ค.ศ. 2021 • คู่รัก
There a man in the women- only jacuzzi area, using the facilities, undressed. Be careful if you plan to take your young daughters.
เขียนเมื่อ 11 ธันวาคม ค.ศ. 2021
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Hello, here at Island Spa and Sauna we respect all of our guests gender identity, and all guests, including transgender guests, have the right to access the spa areas consistent with their gender identity and gender expression. We are sorry you feel this way, and have made a complaint ticket regarding this issue. Please feel free to contact us at assistance@islandspasauna.com with your complaint number (#3393) to further discuss this matter with a member of our team. Thank you and have a nice day.
เขียนเมื่อ 12 ธันวาคม ค.ศ. 2021
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Mar O
1 ผลงาน
พ.ย. ค.ศ. 2021 • คู่รัก
Their prices have all gone up at least $10-$20 meaning their massages are now $105 for 60min rather than usual $95. Disappointing.
เขียนเมื่อ 28 พฤศจิกายน ค.ศ. 2021
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Hello. We are sorry for this inconvenience, but our facility did have to adjust prices due to the difficulties with the pandemic, and rising costs within our business. We always strive to give our guests the best possible spa experience at the lowest possible cost, but to ensure that we can continue to maintain high standards and quality services, we did unfortunately need to change our service prices. We were unable to make a complaint ticket with your username, so please feel free to email us at assistance@islandspasauna.com with your name and our management team would be happy to further discuss this with you. We hope that you still consider getting a service with us, and give us the chance to provide you with a top quality experience. Thank you and have a nice day!
เขียนเมื่อ 2 ธันวาคม ค.ศ. 2021
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Rashid Bhuiyan
สเตเตนไอแลนด์, นิวยอร์ก25 ผลงาน
พ.ย. ค.ศ. 2021 • คู่รัก
It's unfortunate that we couldn't visit this place as we reserved an appointment prior for a surprise on my wife's birthday. We booked nov 2nd. Asked of covid19 guidelines and rules in play by their Mgmt. On the day of the reservation, nov 19th, we simply called to confirm if we need our own slips and towels. When we bluntly learned that we have to provide a covid19 test result within the last 5 days. I respect their decision of wanting it. But unfortunately their policies doesn't request it at 1st point of purchase. It's strange how the policy went in play nov 1st. We booked the nov 2nd, and employees weren't trained or forgot to mention that to me at the point of the reservation.

What's depressing is on the day on the reservation without prior acknowledgment they want to blame me for their error and charge me 25% cancellation fee. I was willing to provide a prior older test result and nothing that was from the past 5 days because we weren't informed about it. Their management simply said they best they can do is say sorry. And most is to void the fee.

It's also NOT comforting to know that the business have no feelings or concerns on their error to even offer a credit or reduced admission or anything else to make up for their failure. They want our 25% when we cancel but when it's their fault they still want 25% of the reservation.. but when you argue and based on the recorded phone call logs, your correct. They can only offer a "sorry" without the comfort or hospitality.

I really wanted to take my wife there and enjoy spending nearly $1k with of service's for her birthday as a surprise. Sadly it left me calling 20+ other spas (in front of her birthday) to almost nearly begging to get a last-minute couples appt. no compassion or payment was made for my lost in tolls, travel, gas.. or most importantly time for this business.

Will I come again? 1st impression are all it takes to make that decision.. but this business wants to apply rules & in-force them (respect to the rules) without acknowledging (main issue) them prior.

Things that could have offered.. "keep your mask on" "discounts to keep a customer to coming back" "social distance" "take in consideration that we had a older negative result and accept it due to the lack on their part" OVERALL be more hospitable & not be a stuck-up about "how great you are" "amazing prior reviews" keep in mind a customer is what makes you.. and unfortunately my negative review should be acknowledged and informed to your customers.. if you treat them just a another number.. you business will become just like another local.
เขียนเมื่อ 20 พฤศจิกายน ค.ศ. 2021
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danielle m
สเตเตนไอแลนด์, นิวยอร์ก42 ผลงาน
ก.ย. ค.ศ. 2021 • เพื่อนๆ
I had an absolutely fantastic day here. Super clean facility. We checked our shoes in the front locker and went to the female locker room where You change into the spa uniform. The different sauna and ice rooms are co ed and we’re really nice. I napped in the sleeping room and lounged in the lounge room. The female bath house is nude only . I was a bit nervous about that but ultimately felt very comfortable , everyone’s nude so just go with it. The baths were great but I had the absolute best treatment: the body scrub plus. An hour of complete euphoria. I highly recommend. Yes the scrub is done in the general bath area however you will quickly forget that . You are scrubbed all over and buckets of warm soothing water poured over you followed by an oil rub , lotion rub , warm rinse, short massage, your hair is washed and scalp massaged And then your body is covered in a milk rinse . It’s absolutely decadent and I was so grateful to the technician who was so wonderful. Ill have to treat myself to this way more often! Also do yourself a favor, keep your phone in the locker, just disconnect and relax !
เขียนเมื่อ 25 กันยายน ค.ศ. 2021
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Rex W
1 ผลงาน
มิ.ย. ค.ศ. 2021
The times i leave to my home after a day in the spa i get super itchy on my hair the shampoo is prob from the not good shampoo quality. Plus some of the staff is not polite and have terrible attitudes only the once on the counter and food are polite .
เขียนเมื่อ 13 มิถุนายน ค.ศ. 2021
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nina k
5 ผลงาน
มี.ค. ค.ศ. 2021
My boyfriend and I came here for his birthday and had a couples swedish massage. Let me say that I loved the entire process of how they have it setup here. Its so clean and absolutely relaxing. I felt very comfortable walking around with no shoes on. Loved how friendly the staff was. I was torn between giving it 3 or 4 stars and I will explain why. First I wanted two swedish massages but I felt like I got a deep tissue massage instead and I have had quite a few of swedish and deep tissue massages in the past. I would have preferred if she had asked if I had a problem areas which she didn't. I felt she was way more rougher than is typical for swedish. She didn't rub my head or massage it. She actually scratched my hair as if I was getting a wash. It was very different. I didn't leave there as happy as I wanted to be considering how badly I needed a massage. I would come back here but probably wouldn't do a massage again.

Ok the second reason why I gave it three stars was that I had a gift card that my boss gave me and they said they don't take them. When I originally setup my appointment she saw I had a gift card but told me payment doesn't happen until I come in for my appointment and you pay when you check out. I should have reconfirmed that but I also feel slightly like I was made to believe they accepted them. Why wouldn't you since its as good as cash. In any case I paid the full price and now I still have $100 for another massage somewhere else.

Oh and this place is right down the street from my house so slightly disappointing.
เขียนเมื่อ 22 มีนาคม ค.ศ. 2021
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Julia M
East Orange, นิวเจอร์ซีย์53 ผลงาน
มี.ค. ค.ศ. 2021 • เดินทางคนเดียว
There is a 10% discount on spa services offered In the locker Room. You must text body scrub to island spa. After trying to download AQR code and going to the front desk, It appears I have to download an app. Kakao talk Is what the app is called. Or at least I think. It is a Korean app. That is OK. When you go to install it, it will not allow you to install if you do not allow access to all of your contacts. Those who have this app have already done so. Even the front desk admitted that it is used mostly by Koreans. Even the front desk admitted that it is used mostly by Koreans.I said I can not give business contacts and others to an app. I even joked that you just gave your mother phone number come up when you download this app.

I feel this is possibly unintentional but a bit discriminatory towards people who are not Korean. There is another factor that people who are a little bit older are less likely to want to give away the contacts. I think this is a bit extreme to get 10% off. At most businesses you just text a number and the body scrub. They text back the coupon. I feel this is possibly unintentional but a bit discriminatory towards people who are not Korean. There is another factor that people who are a little bit older are less likely to want to give away the contacts. I think this is a bit extreme to get 10% off. At most businesses you just text a number and the body scrub. They text back the coupon. Most people in America can do this and not lose a lot of security.

There waas only a manager there. He said he couldn't do anything. I said I am sure other people or even the owner can give a body scrub for free If they wanted to. I am just looking for a simple 10% off. Give me a break!

IJust don't think it's right. If you think I am wrong, please leave a comment.

I loved island Spa the 1st time I came. It is still very nice and Covid friendly
เขียนเมื่อ 1 มีนาคม ค.ศ. 2021
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Cme
ยูเนียน, นิวเจอร์ซีย์2 ผลงาน
ต.ค. ค.ศ. 2020 • เดินทางคนเดียว
Wow just amazing. I first heard about traditional Korean scrub and massage ten years ago. I can’t believe I waited so long. I have been extremely stressed and was actually looking for a sauna to help detox my body so that I can get my mind right ( stress free). Unfortunately saunas are closed but I decided to get an hour scrub and massage. The spa was quiet relaxing and extremely clean. Umi (not sure if spelled correctly) scrubbed me down and massaged me the warm water pored on my body frequently during massage was amazing. The experience was almost euphoric. Hot tubs amazing. I will definitely be back. I feel so refreshed and left smiling and stress free. Just amazing absolutely amazing. I recommend everyone try Island Spa & sauna.
เขียนเมื่อ 26 ตุลาคม ค.ศ. 2020
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Clover Keys
129 ผลงาน
ส.ค. ค.ศ. 2020 • เดินทางคนเดียว
Ouch!! I didn't know how I felt after receiving my 90 minutes Hot Rocks Massage. Only my back was massaged with the hot rocks for a limited amount of time, I should have just gotten a deep tissue massage. I didn't start to feel pain until I woke up from my sleep. However the Spa appeared to have taken the necessary safety precaution to service guests during this pandemic. I could see this being a nice facility, one fully operational. Staff was very attentive and friendly.
เขียนเมื่อ 2 สิงหาคม ค.ศ. 2020
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Hello, Thank you for your feedback- while we are glad to hear that our safety measures are helping guests feel more comfortable and that our staff was friendly, we want to sincerely apologize for your massage experience. We would like to make this right and invite you to reach out to our Customer Service department at assistance@islandspasauna.com. We hope to make the experience right for you!
เขียนเมื่อ 20 สิงหาคม ค.ศ. 2020
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