Dear anniecat51, Thank you for your patronage and for taking the time to write a review. We are delighted that you found us and were able to enjoy a private soak. We will pass along your praise of the grounds to our landscape team. We look forward to hosting you again in the future. Sincerely, Carlos Martinez Guest Services Manager

Dear maryIT6780FT, Thank you for your patronage and for taking the time to write a review. We are happy to hear that you enjoyed your soak and dining. We hope you are able to make it back again soon! Sincerely, Carlos Martinez Guest Services Manager

Dear Quest10393041166, Thank you for your patronage and for taking the time to write a review. We are a global destination and enjoy hosting guests wherever they may be visiting from. It is our mission to provide our guests with genuinely gracious hospitality while stewarding and sharing these sacred springs and apologize if this was not extended to you. We value your feedback for the restaurant, spa, and lodging and will share it with the appropriate management. We apologize for the issues you encountered with the geothermal heating in your room and that our team was not able to better assist you. Radiant floor heat is slow to respond to temperature changes and can be tricky to regulate, especially with our NM winters swinging from mild to extremely cold. We have installed efficient mini splits in all the rooms to help with climate control. We are happy to hear that you found El Farolito. They are a fabulous, local, NM café. We hope that you will visit again and allow us to share the Ojo hospitality we are known for and strive to provide. Sincerely, Carlos Martinez Guest Services Manager

Dear twynings, Thank you for your patronage and for taking the time to write a review. We value your feedback and have shared it with the appropriate management. Please know that we hear you and your concerns are our concerns. Our mission continues to be to provide our guests with genuinely gracious hospitality while stewarding and sharing these sacred springs. We do our best to balance the whisper, tranquil, and meditative nature of the springs with guests who want to quietly socialize. We hope that all our guests can appreciate how difficult this is to navigate and will help us maintain the tranquility by honoring our whisper policy and the sacred nature of this place. Our staff conducts regular “whisper walks” and reminds every guests of the whisper policy upon check-in. Our marketing team speaks to this often on social media and on our website. We have prominent signage throughout the springs and are currently working on implementing more with a variety of verbiage. We have added the whisper policy to our guest waiver. We are working on installing a sound system that reaches all the pools and will play tranquil music. Please know that this is one of our highest priorities. We are happy to hear that you enjoy lodging, dining, and the spa. We will pass along your praise to our spa team. We look forward to hosting you again in the future. Sincerely, Carlos Martinez Guest Services Manager

Dear Ralm0nd, Thank you for taking the time to write this second review of your experience at Ojo. We are elated to hear that your whole crew had a fabulous time and that soaking was rejuvenating and relaxing for you. Thank you for the great feedback regarding a charging station. This is something that is relevant and currently in discussion. In the meantime, please note that we do have charging capabilities in our RV park and there is one a half mile down the road at Oliver's gas station. We apologize if this information was not shared with you while on property. We look forward to hosting you again soon! Sincerely, Carlos Martinez Guest Services Manager

Dear tnfarmcat, Thank you for your patronage and for taking the time to write a review. We apologize for any guest service issues you encountered during your visit. We are working on a suit spinner solution for the Main Bathhouse and sourcing new and exciting local vendors and their wares for the gift shop. We hope that you enjoyed the Historic Bathhouse lounge, new foot bath and steam and saunas. We value our your feedback and will use it constructively to elevate the Ojo experience we are known for. We hope you will visit again soon. Sincerely, Carlos Martinez Guest Services Manager

Dear Robert W, Thank you for your years of patronage. We value your feedback and want to assure you that maintaining the peace and tranquility of Ojo is a top priority. We are sorry to hear that you did not enjoy your spa treatment. Please know that your experience is highly unusual and that the appropriate management has been made aware. It is our mission to provide our guests with genuinely gracious hospitality while stewarding and sharing these sacred springs and we apologize if you did not receive this. We are happy to hear that you enjoyed the beautiful grounds, restaurant, and hotel staff. We hope that you will visit again and allow us the opportunity to share the Ojo we are known for and know we can provide. Sincerely, Chantry Baker Guest Services Manager

Dear N8020RUannr, Thank you for your patronage and for taking the time to write a review. We value our guests feedback and the opportunity it provides for enhancing our guest service experience. We want to assure you the appropriate management has been made aware of your concerns. It is our mission to provide all our guests with genuinely gracious hospitality while stewarding and sharing these sacred springs. We look forward to hosting you again in the future. Sincerely, Chantry Baker Guest Services Manager