Thank you for your comments, however we are confused by some of what you have said. There were in fact more toilet and shower facilities at this event than we have ever previously offered, and we had many compliments regarding the improved quality of the units and cleaning this year. We do understand that occasionally, and in particular with portaloos, there will be times when a toilet has been left in a poor state and it may be some time before the cleaning crew get back to that unit. But all units were thoroughly serviced at regular intervals throughout the weekend and we will always respond to any issues reported. We are sorry that you did not enjoy the atmosphere within the campsite. As you may be aware, we split the campsite into quiet and general areas but it’s not clear from your message as to which area you were in. The event is popular for its festival campsite appeal, and so we have to strike a balance between allowing different groups to enjoy the evenings as well as respecting that many wish for a quieter night’s sleep. We have regular patrols and response teams on both the security and fire cover teams. These can be contacted by the numbers listed on the campsite leaflet issued to all campers. As ever, we will review our plans and resources so that we can improve our events for next year and thank you for your feedback.

Thank you for your comments, and we are sorry that you did not enjoy the camping experience. We will review our plans and resourcing for next year to see how we may improve arrangements for the quiet campsite. In addition to our security contractor providing regular patrols, we do also provide a security contact number on the campsite leaflet for customers to contact should their attendance be required. That all said, we will certainly discuss your specific comments with our security contractor to better understand what happened and how we will improve their effectiveness for next year. Thank you for your feedback.