Thank you for your review of our Cream Tea and Steam Experience. We are sorry that the "Steam" part was lacking on your outward journey. Whilst our fleet of historic locomotives are lovingly cared for by our skilled engineers from time to time their age and complexity catches up with them. Unfortunately a component failed on the locomotive rostered to pull your train as it prepared to come from the engine shed to the station. This meant we had to substitute one of our diesel locomotives at short notice. Nevertheless the ride is still beautiful and as you found at this time of year is very vibrant with new born lambs, fawns and chicks. The Cream Tea experiences follow a set pattern of times to fall in with the sitting times at Dalegarth Cafe. The trains allocated are done to ensure you do not have unnecessary time hanging round or waiting on a table at Dalegarth. Once again thank you for your review, great to hear you had a good time. We will look forward to welcoming you to the railway again in the future and an opportunity to visit the waterfalls, Kind regards Stuart @ R&ER

Thank you for taking the time to review your visit to us. It is good to see that you appreciated the scenery on your journey. Our open coaches which provide some of the best views of the scenery are the most popular choice with our visitors. When we say open, we really do mean open! This does mean that you can be quite exposed in them at times. The design of our coaches date from the 1920s and 1960s, people do fit in them differently these days. Our three "Premier" coaches which visitors can choose to upgrade to offer much more space. They are also prototypes of what future carriages may look like. We do try to be price aware in terms of pricing. The railway has significant costs to cover it operation. The mains source of income is tickets sold at the ticket office. Please be assured this money is continually reinvested into the railway to ensure it is here for future generations. Once again thank you for your review and we will look forward to welcoming you back to Ravenglass in the future. Best regards Stuart @ R&ER

Thank you for taking the time to post the amazing review of your visit. Some of our older enclosed coaches do not have particularly large opening windows which do make them quite stuffy in the summer time. I am pleased to read one our staff members where helpful and were able to upgrade you to one of our "Premier Carriages", saving your visit. "Ruth" our Directors Saloon is wonderfully spacious and has plenty of opening windows for warm days. Thank you and we hope to see you at the Ravenglass & Eskdale Railway again in the future. Kind regards Stuart @ R&ER

What a lovely review of a visit to the Old Mainline Signal Box at Ravenglass. The Signal Box is part of Ravenglass Railway Museum and is open regularly throughout the year. Roger is one of our wonderful volunteers. A great character and a perfect host when you visit his domain! I will ensure your kind words are shared with Roger, I know he will appreciate them. Once again thank you and we will look forward to welcoming you back to the railway again in the future. Best regards Stuart @ R&ER

Thank you for your great review. It is pleasing to see that you enjoyed the railway and the scenery it runs through. There are some wonderful walks around Dalegarth. The one to Stanley Ghyll Falls is one of the best and the climb to the viewing platform is worth the effort! Once again thank you and we hope to see you for more fun in Eskdale again in the future! Kind regards Stuart @ R&ER

Thank you for your excellent review. It certainly looks like you family had a great time. Our paid and voluntary staff, in all departments, take a great deal of pride in what they do. It is great to see that you found them to be welcoming and courteous. I will ensure your kind words are shared with them all. Our standard timetable has two trains in action at any time which tend to help generate a buzz about the place. Thank you once again for your kind words, we hope to see you and your family here at Ravenglass again in the future. Very best regards Stuart @ R&ER

Thank you for your superb review. It is great to see your recognised the attention and care he railway receives from our paid and voluntary staff. We will look forward to welcoming you back to the railway to soak in more of the spectacular view in the future. Kind regards Stuart @ R&ER

Dear Glenn, Thank you for taking the time to post of a review of your visit. I am pleased to see that you enjoyed your visit and took the opportunity to use our amenities including our café and museum. In terms of your statement that £20 is too much, I have to say that from our side of the fence it is only just enough. We are very price conscious and we do understand that our visitors are having to make their pound stretch further but we are in exactly the same boat. We do undertake price monitoring and compare similar attractions. Our return fare is comparable with other heritage railways of similar length and offering to their visitors. Whilst we are a miniature railway we are quite different to those that operate in public parks or other attractions. The Ravenglass & Eskdale Railway is a company rather than a charitable trust. We depend on the income from our ticket office to enable the business to function. Any surplus at the end of the year is ploughed back in. We receive very little in the way of subsidies or grants. Our costs have exploded. Our coal bill has increased by 75% in the last 12 months, Insurance has increased by 26% and our Electricity Bills have risen by 100% . We employ up to 40 members of staff, we ensure they are paid properly but please bear in mind that minimum wage / national living wage has increase by 75% since 2011. All this adds pressure before we factor in maintenance of the historic infrastructure, buildings and fleet of locomotives and carriages. We are doing as much as we can to manage these costs and to ensure that the railway is here for future generations to enjoy. Thank you for taking the time to post your review and I hope you consider the points that I have noted and will consider visiting us again in the future. Kind regards Stuart @ R&ER

Thank you for absolutely wonderful review. It is good to see you made it despite the perils of using a Sat Nav in West Cumbria! We have a passenger list for every train, this means we know who to expect and can provide a warm welcome to our visitors when they first arrive at Ravenglass. More importantly we also know who we need to bring back from Dalegarth, though it has been known for people to go missing when they discover the delights of some of the hostelries in Boot! Once again thank you for your kind review and we hope to welcome you back to the railway in the future. Kind regards Stuart @ R&ER