The Parlour at The Ainscow Hotel
The Parlour at The Ainscow Hotel
The Parlour at The Ainscow Hotel
3.5
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ระยะเวลา: 1-2 ชั่วโมง
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ร้านอาหาร
2,329 ภายใน 5 กม.
สถานที่ท่องเที่ยว
462 ภายใน 10 กม.
มีส่วนร่วม
3.5
35 รีวิว
ดีเยี่ยม
15
ดีมาก
9
ธรรมดา
3
แย่
0
แย่มาก
8
FutureArtists
แมนเชสเตอร์, UK6 ผลงาน
ม.ค. ค.ศ. 2019 • เพื่อนๆ
Bought the spa deal in November for me and a friend and booked a date in January 19 to suit us both with annual leave and childcare commitments. Received a text at 7.20am that morning (our appointment time was 10am) to apologise they had to cancel due to staff illness. I called up and left a voicemail for someone to call back with alternative dates... two days later I’m still waiting for a call. Such a shame, really looking forward to a pamper. Due to having no response from them and reading other negative reviews I have asked for a full refund on groupon.
เขียนเมื่อ 29 มกราคม ค.ศ. 2019
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Melissa H
2 ผลงาน
ต.ค. ค.ศ. 2018 • เพื่อนๆ
We visited the spa in October for a pamper package to find a member of staff not turning up which let to our treatments being compromised. The therapist we had spoke quite unprofessionally about said colleague. During our treatments the therapists phone received text messages consecutively which wasn’t a relaxing environment followed by the music buffering and stopping throughout all of our treatments. I did not receive a service I was happy with at all and would definitely not return.
เขียนเมื่อ 7 พฤศจิกายน ค.ศ. 2018
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Nidi22
Warrington, UK3 ผลงาน
ส.ค. ค.ศ. 2018 • เพื่อนๆ
My friend and I visited the spa as a birthday treat on 23 August. The therapists were very good and both enjoyed the treatments but experience was marred by being put on spot to pay a surcharge on the day. My friend has sensitive skin and the therapist said he could either do a skin test for the products or pay a £10 surcharge for hypoallergenic products. Surely everyone knows that you have to wait 24 hours for a skin test so we were effectively forced to pay otherwise we couldn't have had the treatments. There was nothing on the website and nothing mentioned at the time of booking. We already had to pay a £10 surcharge for booking on a Friday ( although this was on the website) . This was my second visit and don't think I would go again as it seems to be about making money rather than customer experience. Also the plastic garden chairs in the relaxation room need to go, there's nothing relaxing about sitting in a plastic chair!
เขียนเมื่อ 1 กันยายน ค.ศ. 2018
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Claire B
2 ผลงาน
We went for our best friends hen do after seeing what was described as a spa day on Groupon....only to discover when we arrived that there are no spa facilities and it was treatments only. Obviously we were extremely disappointed which wasn't helped by the rude lady who spoke to us...terrible customer service skills. Although the price for 3 treatments is good it is still disappointing when you think you are going for a day out...this is something you can do in your dinner hour. The relaxation room isn't very relaxing and there wasn't enough room for everyone to sit and "relax". When the staff member did come to speak to us she did this in front of two other guests that where also trying to "relax". The treatments were much shorter than advertised yet the full price is still expected. When we went to pay the final balance, we stood for over 10 minutes to be seen, 2 staff members walked straight passed us and we had somewhere else to be after we had to make last minute plans for our bride to be. As the spa have all our contact details we decided to leave...and then the lady in charge has had the cheek to accuse us of stealing. It's laughable! I certainly do not recommend Trinity Spa!
เขียนเมื่อ 13 สิงหาคม ค.ศ. 2018
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Maria Grazia B
2 ผลงาน
ก.ค. ค.ศ. 2018 • คู่รัก
We booked a 1 hour massage for 2 over the telephone. I asked if there was parking at the hotel and they said yes. The massage was booked for 3pm. Arrived there at 2:50, nobody said anything about a delay. We were handed the questionnaires, then sat to wait. At 3:15 the receptionist said that they had put us down for a pamper treatment rather than a massage, but not to worry, we were still going to receive our treatment and were taken to the "relaxation room". At 3:40 I went back to the reception to show them the confirmation email which stated 1 hr massage for two, they said again not to worry, they were just running a bit late. They started our massage at 4:15, and at that point was really hard to relax, also because we couldn't park at the hotel (there was a wedding there) and we ended up parking in a 2 hour only spot and I was worried I would get a parking ticket. I cannot comment on the quality of the massage because at that point I wasn't really in the right state of mind. We also received two free glasses of prosecco to compensate for the 75 minutes waiting.
เขียนเมื่อ 9 กรกฎาคม ค.ศ. 2018
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Liz T
แมนเชสเตอร์, UK13 ผลงาน
พ.ค. ค.ศ. 2016 • คู่รัก
Its no longer trading. If you have a living social deal or group on deal good luck getting your money back. I had a groupon deal which ended 31.3.16 rang the month before to book in. They had no evening appointments until 3.6.16 so took that. They are no longer trading and i cant get my money back from group on. What a waste of £58
เขียนเมื่อ 16 พฤษภาคม ค.ศ. 2016
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Lisa
แมนเชสเตอร์, UK332 ผลงาน
มี.ค. ค.ศ. 2016 • เดินทางคนเดียว
Visited on a weekday. I had a voucher for three treatments. I booked last minute and had no difficulties booking. I chose the full body salt exfoliation, the full body massage and the foot massage. The treatments were really good and I felt totally relaxed.
The facilities were clean. The relaxation room was initially cold as I had an early appointment but they turned the heating on for me.
The staff were friendly and helpful.
I will definately return.
The facilities were clean. The relaxation room was initially cold as I had an early appointment but they turned the heating on for me.
The staff were friendly and helpful.
I will definately return.
เขียนเมื่อ 17 มีนาคม ค.ศ. 2016
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Linda M
Ellesmere Port, UK4 ผลงาน
มี.ค. ค.ศ. 2016 • เพื่อนๆ
I booked this appointment as I had a gift of my boyfriend from wowcher.
I booked the appointment at least a month in advance for 1.30pm 6/3/16. I was told to arrive 15 mins prior at 1.15pm. 2 days before my appointment I reiceved a text saying my appointment was a 1.45pm. I wasn't to bothered about the slight time difference but still got there early just incase. I explained when I arrived that I was told a different time on the phone, seeing there appointment system I could see that the girls working there were on there lunch on my original appointment time.
The I was asked to pay a £20 sur charge as it was a weekend appointment, on my wowcher email it stated it was £10 surcharge. I disputed this but the still wanted £20 so I payed it as we had traveled 45 minutes to get to the spa and didn't want to go home disappointed.
We we seated in a chill room (not that the music was chilling at all) and only had magazines from May 2015 to read ( 10 months out of date gossip)
We were take through to the treatment room, girls were nice and professional but we were booked in for 2 30 minute treatments and 1 15 minute treatment but only recived a 55 minute service all together. Treatments were nice but not up to par with a lot of other spas I have visited in the past. The girls then left us in the room to get changed. This is when we realised that the pillow and towel that we were underneath us we very dirty, covered in make up ( I hadn't put any make up on that day so defiantly wasn't mine) and one of the pillows did have a case on it. I will not be returning here again. The 55 minutes cost us £75 all in for treatments and was stated on wowcher it was worth £240, I wouldn't of payed more than £50 for the service we received.
I have emailed the spa/hotel the day I visited which was nearly a week ago and I have had no reply or contact from them.
I booked the appointment at least a month in advance for 1.30pm 6/3/16. I was told to arrive 15 mins prior at 1.15pm. 2 days before my appointment I reiceved a text saying my appointment was a 1.45pm. I wasn't to bothered about the slight time difference but still got there early just incase. I explained when I arrived that I was told a different time on the phone, seeing there appointment system I could see that the girls working there were on there lunch on my original appointment time.
The I was asked to pay a £20 sur charge as it was a weekend appointment, on my wowcher email it stated it was £10 surcharge. I disputed this but the still wanted £20 so I payed it as we had traveled 45 minutes to get to the spa and didn't want to go home disappointed.
We we seated in a chill room (not that the music was chilling at all) and only had magazines from May 2015 to read ( 10 months out of date gossip)
We were take through to the treatment room, girls were nice and professional but we were booked in for 2 30 minute treatments and 1 15 minute treatment but only recived a 55 minute service all together. Treatments were nice but not up to par with a lot of other spas I have visited in the past. The girls then left us in the room to get changed. This is when we realised that the pillow and towel that we were underneath us we very dirty, covered in make up ( I hadn't put any make up on that day so defiantly wasn't mine) and one of the pillows did have a case on it. I will not be returning here again. The 55 minutes cost us £75 all in for treatments and was stated on wowcher it was worth £240, I wouldn't of payed more than £50 for the service we received.
I have emailed the spa/hotel the day I visited which was nearly a week ago and I have had no reply or contact from them.
เขียนเมื่อ 10 มีนาคม ค.ศ. 2016
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m_shell164
Lancashire38 ผลงาน
มี.ค. ค.ศ. 2016 • เพื่อนๆ
Visited with my friend using the Wowcher deal, 3 treatments each and glass of Prosecco. We relaxed In the chill out room with magazines & music, was lovely.
We had our treatments separate which was pre booked as the double treatment room was already booked, which was fine.
All treatments were amazing and professionally done, very relaxed atmosphere and all staff were fantastic :)
We will defo be visiting again xx
We had our treatments separate which was pre booked as the double treatment room was already booked, which was fine.
All treatments were amazing and professionally done, very relaxed atmosphere and all staff were fantastic :)
We will defo be visiting again xx
เขียนเมื่อ 9 มีนาคม ค.ศ. 2016
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adelebags
แมนเชสเตอร์, UK19 ผลงาน
มี.ค. ค.ศ. 2016 • เพื่อนๆ
My friend and I went to The Parlour for a treat. ...we weren't disappointed. We had 3 treatments each and each one was truly lovely, I have had treatments at the famous Cowshed in Chelsea and it wasn't as good as this. My therapist was called Paula and my friend's Sue they were both welcoming and put us both at our ease straight away. Also as we arrived early ( free parking at the back of the hotel ) we had a coffee in the hotel bar and were served by Gary who went above and beyond good service by getting us some biscuits from another part of the hotel ( as there weren't any cakes left) and we were peckish. He was a star, polite and good at his job. We appreciated that very much Gary - thank you. All in all a great hotel and spa we are planning to return very soon.
เขียนเมื่อ 9 มีนาคม ค.ศ. 2016
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What facilities are available??
เขียนเมื่อ 6 ตุลาคม 2018
What facilities are available??
เขียนเมื่อ 6 ตุลาคม 2018
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