The Sports Village - Soft Play

The Sports Village - Soft Play รีวิว, ลอนดอน

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33 รีวิว
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2
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11

Paul F
สหราชอาณาจักร10 ผลงาน
ม.ค. ค.ศ. 2022
Attended with children for them to jump. Due to the formatting on their website I couldn’t see that under 8s need an adult present in the jump areas. This was in the description choosing the session.

This was never mentioned again during the process just Covid rules and attendance policy of 5-7 years - 10:1 (not that adult has to pay).

Daughter just shy of 8 and because I couldn’t prove Trampolining would aggravate a back issue (not all disabilities are debilitating).
So had to pay £11 for trampoline socks to supervise. You’re not allowed a refund on your tickets either.
Had to get other parent to cancel their plans to join kids.

Though it turns out you can pop out to the cafe or toilet and leave your child unsupervised. Or sit along the side and not see them when they are out of view. Ridiculous.

Car parking a nightmare and section was muddy and underwater.

Plus if you are concerned about Covid that the moment this place is a Covid trap. Large warehouse building with hundreds of people. About half the staff members facing public were wearing face masks. Virtually no visitors in cafe area (not eating/drinking) wearing them either.

Kids enjoyed the trampolining but I’ll be taking them to Oxygen next time where they can be supervised for free and better age requirements.
เขียนเมื่อ 13 มกราคม ค.ศ. 2022
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Vycka M
3 ผลงาน
ก.ย. ค.ศ. 2021 • ครอบครัว
how can you bookbirthday party in this place if you need to write email with enquiry ???? i have no time to wait for emails !!! its 2021 you going to the site ,find free space and order simple ,these people living in cave age !!!
เขียนเมื่อ 19 กันยายน ค.ศ. 2021
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Jessica L
ลอนดอน, UK10 ผลงาน
พ.ค. ค.ศ. 2021
This softplay does not allow more than 2 children per adult which I have never heard of for any other softplay and is unnecessary when the children are 7, 5 and 1 (understandable for younger kids for example under 2s). This discriminatory ratio means I can't take my 3 children to a softplay as I am a single parent. I find it so sad that an organisation thinks it is ok to prevent a single parent family with 3 children from accessing their facilities. No other softplay has ever stopped me taking my own 3 children, it honestly just makes me so sad for my poor kids.
เขียนเมื่อ 25 พฤษภาคม ค.ศ. 2021
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calis1
ลอนดอน, UK103 ผลงาน
ส.ค. ค.ศ. 2020
I'm not one to write negative reviews unless I really feel the need but please DO NOT waste your money on this rubbish!

We'd pre-booked tickets online, but nowhere was it clear about adult/child ratio. I had my 5 year & my friend had her 5 & 3 year old children. They were not going to allow us in because the 3 yo had to have a 1:1 ratio with an adult. To me this makes no sense, so you cannot go if you have more than 1 child? In the end I said my friends child was with me, so I had 1:2 ratio with two five year olds, it just made no sense?

This was again a problem when the rest of the people we'd booked with arrived and were told the same thing, the problem was resolved finally however the young girl working there was quzzing us again at the door into the trampoline park when we'd already been told it was fine? This said member of staff was rude and miserable the whole duration of our time at the trampoline park, maybe she was having an off day but it wasn't at all professional, though the rest of the staff were really nice and this experience was not their fault. FURTHERMORE a friend was told she couldn't enter the trampoline park as she had a baby with her, so her young daughter had to go into the trampoline park without her parent who was made to sit in the foyer, even though she'd had paid, BUT, there were other people with babies sitting inside on the sideline?! how does the mother sat in the foyer work with their ratio rules? again makes no sense

Next up, the sock issue. We already had socks from a previous visit but had to buy a new pair? This again, made no sense as we were entering the park in our clothes, so whats the difference with the socks? IF it was so important that everyone wears a new pair then I think they should be giving them away, it just seems like a really cynical way to make extra money when it is expensive enough. Furthermore, they are charging full price when the slides and foam pits are NOT IN USE. This was not clear on their website or I would not have gone, imo they should have lowered their price as it made the experience a lot less enjoyable, you're essentially paying for half the stuff to be missing.

I feel like they've held off on opening the soft play (the rest are open now) as they can charge extra for the trampoline park.
It was a shocking, rubbish experience, it felt like they'd rushed to open the trampoline park with no real thought into it.

There was a large group of us and we all said never again.
-- Croydon Oxygen is slightly more expensive but you can see why, better service, cafe open, you don't have to pay for more socks (ie they're not scamming you for extra money), their soft play is open, it's much bigger.
Would highly recommend that over this place.
เขียนเมื่อ 21 สิงหาคม ค.ศ. 2020
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LizM68
London74 ผลงาน
ม.ค. ค.ศ. 2020 • ครอบครัว
I’m a nursery teacher and I love it
Great little place
Safe
Clean in the child’s area - okay cafe could be cleaner
But the kids area is perfect ❤️❤️❤️
เขียนเมื่อ 16 กุมภาพันธ์ ค.ศ. 2020
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Alia_8
Surrey20 ผลงาน
พ.ย. ค.ศ. 2019 • ครอบครัว
Softplay is overcrowded and unsupervised. A very small play area for the under two's which was mainly taken over by older kids being ignored by their parents. Not a safe environment for little ones plus very little seating. The cafe area way too chaotic.
เขียนเมื่อ 16 พฤศจิกายน ค.ศ. 2019
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Sebastian G
1 ผลงาน
ต.ค. ค.ศ. 2019
Took my 4 year old daughter. It was overcrowded, children not supervised and very overcrowded. I saw parents trying to find their children in the midst of the chaos. I'm sure accidents have happened before and more will follow unless the aspect of overcrowding is addressed. Too many children are allowed are admitted per session....
เขียนเมื่อ 8 ตุลาคม ค.ศ. 2019
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Mrs anewday
ลอนดอน, UK88 ผลงาน
พ.ค. ค.ศ. 2019 • ครอบครัว
I recently babysit my friend's children 1 and 3 years old. I took them here for a 2 hour session on a Saturday. It was around £8/9 a child which I didnt think was too bad for 2 hours. You dont have to pre book but it does get busy. It's a great place to let kids run free. My only criticism is it is very hot in there and the cafe was quite expensive so recommend taking your own snacks.
เขียนเมื่อ 6 สิงหาคม ค.ศ. 2019
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Richard J
เซอร์รีย์, UK4 ผลงาน
ส.ค. ค.ศ. 2019 • ครอบครัว
Went today and got charged £2 for socks x3 kids. My children had brought them from another park, told not allowed. Complained to head office who told me they donate 5p to social enterprise. Maximising profits and a very cynical approach
เขียนเมื่อ 4 สิงหาคม ค.ศ. 2019
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bettyboo262
Epsom, UK26 ผลงาน
พ.ค. ค.ศ. 2019 • เพื่อนๆ
I booked and We arrived with our own trampoline socks only to be told that we had to buy their ones at and additional £2 each!! After paying £11 each to get in that is disgusting!! Good job I had the money otherwise the children would have been disappointed!
We will not be returning and I will be telling as much people as I can what a rip off this is!!
เขียนเมื่อ 31 พฤษภาคม ค.ศ. 2019
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