Thank you for your review. Yes otters do smell a bit if you are downwind of their sprainting sight. In the wild this is used to communicate with other otters and is a useful tool when looking for wild otters.

Thank you for your review, yes the visit combined with the south Devon railway makes a great day out.

Thank you for your lovely review, I am delighted your visit was a success.

Thank you for your review, our keeper Tim is very passionate about his work with the otters. Look forward to seeing you again next year

Thank you for your review, Chloe works hard to make the time you spend with the otters special. I am pleased all went well.

Thank you for your review, pleased to hear your visit went well.

Thank you for your review, our tickets allow you on and out all day to enjoy all that is on offer.

Thank you for your review, we are a small specialist visit and if you have an interest in otters and butterflies you won't be disappointed.

Oh dear I am sorry your visit did not meet your expectations. I assume you were not able to wait to see an otter feeding time demonstration as all the otters would be on fine form then. We have 10 resident otters and if they are not all running around outside they can be viewed inside their holts quite easily. It is a common complaint that there are " no otters " about and often it is just that visitors do not take time to see. Otters by their nature can be shy and we are not a circus so a little patience is always rewarded. Our keeper is always on hand to help in situations like this. There are masses of butterflies, our reptile section, leaf cutting ants and other small animals to see and enjoy but you don't mention them, did you miss them too? Had you brought your concerns to our attention at the time I am sure we could have made your visit a success. It may just be that we were just not for you, if you have little interest on what we have, but pleased to hear you liked the gift shop.