Great Wolf Lodge Waterpark
Great Wolf Lodge Waterpark
4
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ปรับปรุงข้อมูลสถานที่ให้บริการนี้
มุมมองเต็มรูปแบบ
พื้นที่
ที่อยู่
สถานที่ใกล้เคียงที่ดีที่สุด
ร้านอาหาร
259 ภายใน 5 กม.
สถานที่ท่องเที่ยว
59 ภายใน 10 กม.
มีส่วนร่วม
4.0
556 รีวิว
ดีเยี่ยม
238
ดีมาก
171
ธรรมดา
83
แย่
29
แย่มาก
35
Tom V
โฮมวูด, อิลลินอยส์1 ผลงาน
ธ.ค. ค.ศ. 2022 • ครอบครัว
Be careful as they will hold your $100 deposit for longer than normal. Checked out December 31 and it didn’t come off my card until January 20th.
เขียนเมื่อ 21 มกราคม ค.ศ. 2023
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deb k
2 ผลงาน
ม.ค. ค.ศ. 2023 • ครอบครัว
The rooms and facilities all need an update. They are way too short staffed for the number of people. Lines for food are ridiculously long and there are too few options. The prices are high, but it wouldn’t bother me as much if the service and experience were worthy. The food is mostly unhealthy options except they throw in a salad. But it is basic cuisine … burgers, fries, pizza, chicken strips. The drink fountains have a 20 second timer and no ice for them. Fill it fast. It is designed to be no contact except for yourself so I know they must regulate children filling drink cups (adults as well). But expensive and wasteful (wasting money) for the consumer when we pay and nothing fills the cup.
I feel like they know most people are trapped (no one wants to leave for a meal, etc. which is how the place is designed) so they can basically make us wait for everything as long as it takes. We have no choice. Elevators take forever during peak times like getting to your room. Staff use the same elevators to move luggage carts during that time as well. Kids use them for the games as it is set up to do. Overall it was an experience I don’t wish to repeat. Most kids probably love it. The concept is good, but the reality is not.
I feel like they know most people are trapped (no one wants to leave for a meal, etc. which is how the place is designed) so they can basically make us wait for everything as long as it takes. We have no choice. Elevators take forever during peak times like getting to your room. Staff use the same elevators to move luggage carts during that time as well. Kids use them for the games as it is set up to do. Overall it was an experience I don’t wish to repeat. Most kids probably love it. The concept is good, but the reality is not.
เขียนเมื่อ 10 มกราคม ค.ศ. 2023
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Trevi36
Tahoka, เท็กซัส65 ผลงาน
ธ.ค. ค.ศ. 2022
Treated my Grandkids to this place and they and their parents had a great time. It’s HUGE! Lots to do and a wide variety of water activities.
เขียนเมื่อ 7 ธันวาคม ค.ศ. 2022
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A O
Arkansas1 ผลงาน
ส.ค. ค.ศ. 2022
Planning a great summer trip with my 6- and 8-year-old grandkids, I booked on-line and chose a Family Standard Suite with 2 queen beds. When we got there, what we got was a room with one king bed for the 3 of us. After a fun night of tossing and turning in a bed with 2 restless little ones, I ended the night on the sofa NOT sleeping.
I chose the Great Wolf Lodge for this vacation because I'm older and have some back, hip and knee pain if I do too much walking or standing at one time. I thought with the waterpark on the premises, getting around would be manageable for me, but the halls are sooo long between the elevators and the higher numbered rooms. My room number was in the 70s, and the walk to and from the elevators multiple times a day kept me in pain the whole trip. If anyone in your group is older or has mobility issues and you still want to go to Great Wolf Lodge after reading this, try to get rooms numbered below 40. That would keep the walking to the amount you would experience in a regular hotel.
There aren’t enough elevators for a hotel this size, so guests end up waiting in mega lines to get to and from their rooms. The interactive scavenger hunt quest games they run add to the issue - hordes of kids and families hopping on and off the elevators going from floor to floor to collect the things they need for the games. The hotel could make things better by turning off the quest games during the peak check-in and check-out times, but apparently don’t care to do so. I've never experienced wait times like these for elevators, even at Disney resorts and big-city conference center hotels.
The bathroom (tub and shower only – vanity in the room) had no vent fan, which made it much too hot, humid, and clammy trying to dress after a shower. That vent fan is standard in every other hotel I've ever been in, and really needed because the bathrooms are super tiny but are the only privacy in a shared room.
The room air conditioning kept the sofa and TV area cool enough but not the bed area, so it was too hot to sleep in the bed, even with the thermostat set to its coolest and the fan set to its highest.
The side of the bed in our room had 3 ankle busting brackets with bolts protruding 6 inches into the walkway beside the bed. Ouch!!! That is a big miss in a room setup. It's like no one is paying attention at all. Little things you take for granted, like suitcase racks and decent-sized closets with enough hangers for more than one person are just not there. In all ways, the standard suite design and amenities here don’t even meet normal standards for non-resort 2-star hotels and are way, way below the standard of every other resort I’ve been to, while costing plenty.
I paid for the All-in-One Package to get the free-refill souvenir cups and the $100 food and beverage credit, as well as several activities. The lodge was out of the free-refill cups for my entire stay. All the staff I talked to were unaware of it and kept telling me other places to go to get them, but once I got to that place, no cups. I texted their customer service bot Willow, and her responses led me on another wild goose chase where each place came up empty as well. Not the scavenger hunt fun we were hoping for. It was the free refills I wanted, not the cups. I didn't want to be charged $3 every time one of us needed a drink. I ended up talking to a desk clerk who could not get me any information herself but said that someone would text me. No one did. No attempt was made to provide an alternative way to honor the free refills I should have gotten.
The $100 food and beverage credit that came as part of the package worked for 3 ice creams, 3 bottled drinks and 3 fountain drinks we got on-site, but not for the $27 pizza we got Friday night. That still showed up on my credit card. I hope to heck that 3 ice cream scoops and 6 drinks did not use up the entire $100 dining credit, but at this point, who knows. I spoke to the same desk clerk about why my credit card had been charged for the pizza, and again, she said someone would contact me. No one did.
The pizza was supposed to be delivered at 8:45 pm. We got to our room at 8:30 and found that they had already attempted to deliver it and I had to take the kids back to the 1st floor and stand in a long line to pick it up. Remember when I said it hurts me to walk and stand very long and that everything here is a long way from everything else? The walking and standing hurts worse at 9 pm after a day at a water park. After these experiences trying to stay fed and hydrated here, I gave up on getting any meals at the Lodge and started going offsite for food and drink because I no longer trusted this place not to rip me off.
Lastly, be advised that the GWL app and the online checkout are buggy as all get out. The pre-check-in using the app failed me multiple times, which meant standing in the looong check-in line at the worst time of day with two uber-excited kids. At checkout time, they send you an email inviting you to checkout online – be warned that the checkout website is badly set up for use on a phone. It almost cost me a late checkout fee. I thought I had completed the checkout. Half an hour later I took out my phone and saw that the page appeared to be stuck. Much lower (had to scroll to get there) on the page where I had clicked the checkout button, was something else I had to click. I checked out again and watched till it went through, but enough time had elapsed for what I presume was a $100 late checkout fee to hit my credit card. Luckily that charge disappeared before it posted. Hallelujah. I didn’t want to have to argue with anyone at this place about that.
Overall, everything outside of the waterpark and a couple of the activities was a lousy experience. Individual staff were incredibly nice when addressing you, but unable to resolve anything, and if they ever reached out to their managers on my behalf, then those managers dropped the ball. I feel like I was cheated out of the time I spent trying to resolve things with staff and out of the money that I spent on the pizza that should have been covered by package dining credits and the meals and drinks I bought outside the hotel when I stopped trusting them to honor the package dining credits.
My end-of-summer vacation with my grandkids turned into a painful, aggravating ordeal that I paid megabucks for. Thanks, Great Wolf Lodge! It sure seems like management is paying zero attention to basic hospitality stuff at this place. Just collect the money and turn the rooms, and because of that, it just isn't a place you want to be.
I chose the Great Wolf Lodge for this vacation because I'm older and have some back, hip and knee pain if I do too much walking or standing at one time. I thought with the waterpark on the premises, getting around would be manageable for me, but the halls are sooo long between the elevators and the higher numbered rooms. My room number was in the 70s, and the walk to and from the elevators multiple times a day kept me in pain the whole trip. If anyone in your group is older or has mobility issues and you still want to go to Great Wolf Lodge after reading this, try to get rooms numbered below 40. That would keep the walking to the amount you would experience in a regular hotel.
There aren’t enough elevators for a hotel this size, so guests end up waiting in mega lines to get to and from their rooms. The interactive scavenger hunt quest games they run add to the issue - hordes of kids and families hopping on and off the elevators going from floor to floor to collect the things they need for the games. The hotel could make things better by turning off the quest games during the peak check-in and check-out times, but apparently don’t care to do so. I've never experienced wait times like these for elevators, even at Disney resorts and big-city conference center hotels.
The bathroom (tub and shower only – vanity in the room) had no vent fan, which made it much too hot, humid, and clammy trying to dress after a shower. That vent fan is standard in every other hotel I've ever been in, and really needed because the bathrooms are super tiny but are the only privacy in a shared room.
The room air conditioning kept the sofa and TV area cool enough but not the bed area, so it was too hot to sleep in the bed, even with the thermostat set to its coolest and the fan set to its highest.
The side of the bed in our room had 3 ankle busting brackets with bolts protruding 6 inches into the walkway beside the bed. Ouch!!! That is a big miss in a room setup. It's like no one is paying attention at all. Little things you take for granted, like suitcase racks and decent-sized closets with enough hangers for more than one person are just not there. In all ways, the standard suite design and amenities here don’t even meet normal standards for non-resort 2-star hotels and are way, way below the standard of every other resort I’ve been to, while costing plenty.
I paid for the All-in-One Package to get the free-refill souvenir cups and the $100 food and beverage credit, as well as several activities. The lodge was out of the free-refill cups for my entire stay. All the staff I talked to were unaware of it and kept telling me other places to go to get them, but once I got to that place, no cups. I texted their customer service bot Willow, and her responses led me on another wild goose chase where each place came up empty as well. Not the scavenger hunt fun we were hoping for. It was the free refills I wanted, not the cups. I didn't want to be charged $3 every time one of us needed a drink. I ended up talking to a desk clerk who could not get me any information herself but said that someone would text me. No one did. No attempt was made to provide an alternative way to honor the free refills I should have gotten.
The $100 food and beverage credit that came as part of the package worked for 3 ice creams, 3 bottled drinks and 3 fountain drinks we got on-site, but not for the $27 pizza we got Friday night. That still showed up on my credit card. I hope to heck that 3 ice cream scoops and 6 drinks did not use up the entire $100 dining credit, but at this point, who knows. I spoke to the same desk clerk about why my credit card had been charged for the pizza, and again, she said someone would contact me. No one did.
The pizza was supposed to be delivered at 8:45 pm. We got to our room at 8:30 and found that they had already attempted to deliver it and I had to take the kids back to the 1st floor and stand in a long line to pick it up. Remember when I said it hurts me to walk and stand very long and that everything here is a long way from everything else? The walking and standing hurts worse at 9 pm after a day at a water park. After these experiences trying to stay fed and hydrated here, I gave up on getting any meals at the Lodge and started going offsite for food and drink because I no longer trusted this place not to rip me off.
Lastly, be advised that the GWL app and the online checkout are buggy as all get out. The pre-check-in using the app failed me multiple times, which meant standing in the looong check-in line at the worst time of day with two uber-excited kids. At checkout time, they send you an email inviting you to checkout online – be warned that the checkout website is badly set up for use on a phone. It almost cost me a late checkout fee. I thought I had completed the checkout. Half an hour later I took out my phone and saw that the page appeared to be stuck. Much lower (had to scroll to get there) on the page where I had clicked the checkout button, was something else I had to click. I checked out again and watched till it went through, but enough time had elapsed for what I presume was a $100 late checkout fee to hit my credit card. Luckily that charge disappeared before it posted. Hallelujah. I didn’t want to have to argue with anyone at this place about that.
Overall, everything outside of the waterpark and a couple of the activities was a lousy experience. Individual staff were incredibly nice when addressing you, but unable to resolve anything, and if they ever reached out to their managers on my behalf, then those managers dropped the ball. I feel like I was cheated out of the time I spent trying to resolve things with staff and out of the money that I spent on the pizza that should have been covered by package dining credits and the meals and drinks I bought outside the hotel when I stopped trusting them to honor the package dining credits.
My end-of-summer vacation with my grandkids turned into a painful, aggravating ordeal that I paid megabucks for. Thanks, Great Wolf Lodge! It sure seems like management is paying zero attention to basic hospitality stuff at this place. Just collect the money and turn the rooms, and because of that, it just isn't a place you want to be.
เขียนเมื่อ 10 สิงหาคม ค.ศ. 2022
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Shonna I
เทกซัสซิตี, เท็กซัส27 ผลงาน
พ.ค. ค.ศ. 2022 • ครอบครัว
We had a SuperFantastic time! Everyone was pleasant! I loved the Hibernation hours. Awesome place for every type of family!
เขียนเมื่อ 6 มิถุนายน ค.ศ. 2022
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James D
โคโลราโด33 ผลงาน
ก.ย. ค.ศ. 2021 • ครอบครัว
Had a great time with the whole family! Clean, fast lines, and plenty to do while there. But, downside is it costs as much as a Disneyland or other large water park attraction.
เขียนเมื่อ 17 พฤษภาคม ค.ศ. 2022
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Traveling
2 ผลงาน
ก.พ. ค.ศ. 2022 • ครอบครัว
Booked a birthday package for my 4 year old’s birthday at Great Wolf Lodge In Grapevine Tx. He was so excited. We were supposed to get a cake, balloon and banner. The Great Wolf reassured me 3 times that day the birthday package was coming. It didn’t. I messaged again. It didn’t. I messaged again. Tears from the 4 year old. And a sad offer at 9:30pm to refund the birthday package portion. Like they were doing me a favor for refunding me for something I didn’t get anyway. Teenagers work here, no authority, no one to take responsibility, and they love to disappoint. 1 star. Birthdays for kids are a big deal for them. I will never bring my family back here. Ps lines are ridiculously long, story time is not great and it’s just overpriced. Thanks.
เขียนเมื่อ 21 กุมภาพันธ์ ค.ศ. 2022
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Michelle L
1 ผลงาน
ต.ค. ค.ศ. 2021
Please do not purchase the birthday package at the Grapevine location; the cake is utterly dry, old, and completely void of any taste. I was amazed at how disgusting the cake was. It would be to your advantage to bring your own cake BYOC! It is very disheartening they sale and distribute their so called "Birthday Cake" to children.
เขียนเมื่อ 17 ตุลาคม ค.ศ. 2021
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
Laura Harper
1 ผลงาน
ส.ค. ค.ศ. 2021 • ครอบครัว
We arrived Friday Aug 27 @ 4:45pm and had no wait to check-in. Just walked right up. Our room was ready. Tip #1 If you make your room reservation payment via Paypal, you cannot do early check-in online or via the app since they'll use the last 4 digits of your credit card for early check-in. We didn't know so that's why we had to do in-person check-in. Jay did our check-in and was so friendly and helpful. Tip #2 from Jay is to make breakfast reservations if you're eating at the Loose Moose Cottage. The wait line at brkfst gets long but if you have a reservation you can skip the line and walk right up! There were many healthy food options at the Cottage buffet. Our room was clean. There was no strong chlorine smell that burned my eyes or gave me headaches. Our only disappointment was that the two outdoor water slides were not working during our visit.
เขียนเมื่อ 1 กันยายน ค.ศ. 2021
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Jennifer T
Newcastle upon Tyne, UK6 ผลงาน
ส.ค. ค.ศ. 2021 • ครอบครัว
After waiting in a long line to check in, we head to the water park where we paid $350 for an outdoor cabana. Wait in another line & told outdoor area is closed for “hopefully only another hour” and no we can’t use the cabana yet, no they don’t have anywhere to put all of our stuff and no, they won’t discount our cabana since we were supposed to be able to use it at 10am & it’s now 11:40. There isn’t a single chair inside available & I didn’t receive any notice it was closed.
The bartender just told us the outdoor pool might not open at all!! We previously booked our trip a few weeks ago but rescheduled because we couldn’t get a cabana. Now I’m stuck sitting out in the heat with our stuff (and upset kids), can’t get in the pool, or use our cabana we already paid for. We should have stayed down the street at the Hilton Lakes for FAR less money. Something should have been done to compensate us other than a sorry, just keep checking back. GW just lost a repeat customer.
The bartender just told us the outdoor pool might not open at all!! We previously booked our trip a few weeks ago but rescheduled because we couldn’t get a cabana. Now I’m stuck sitting out in the heat with our stuff (and upset kids), can’t get in the pool, or use our cabana we already paid for. We should have stayed down the street at the Hilton Lakes for FAR less money. Something should have been done to compensate us other than a sorry, just keep checking back. GW just lost a repeat customer.
เขียนเมื่อ 28 สิงหาคม ค.ศ. 2021
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Can we still enjoy the park and the amenities if we are staying elsewhere in Williamsburg, and if so, what is the cost for a daily pass?
Kwehrlywilliams
วิชิตอฟอลส์, เท็กซัส
Are there any connecting rooms?
Jan C
Calabasas, Caifornia, USA32 ผลงาน
Yes there are inter connecting rooms
Crazycrandi
Nederland, เท็กซัส
Is there a adults only area in the water park?
U582RUmichaelw
คอร์ซิกานา, เท็กซัส17 ผลงาน
There is an area at the hot tub that is supposed to be adults only, but the last time we were there it wasn't well enforced. We didn't say anything, just put up with a few kids.
Can I purchase a paw pass at check in?
Island hopper
ทูลซา, โอคลาโฮมา5 ผลงาน
Yes you can.
Pixelpanderer
เยานต์วิลล์, แคลิฟอร์เนีย943 ผลงาน
This review was posted to Gurnee Illinois NOT Grapevine Texas!
Tomga13
เอลพาโซ, เท็กซัส114 ผลงาน
Mine shows Grapevine, TX
Do you have to stay overnight in order to use the pool facilities?
Don N
อาร์ลิงตัน, เท็กซัส7 ผลงาน
This came from their FAQ:
Our water park is exclusively reserved for our guests. In the event you have visitors during your stay, a limited number of additional water park wristbands (valid for one day only) may be purchased. Additional wristbands are $50 each and you may purchase one guest band per registered guest (3 yrs+) in your suite. For the safety and security of our guests, wristbands are required at all times when inside the water park facility.
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แนะนำให้แก้ไขเพื่อปรับปรุงสิ่งที่เราแสดง
ปรับปรุงข้อมูลสถานที่ให้บริการนี้Great Wolf Lodge Waterpark (เกรปไวน์, เท็กซัส) - รีวิว - Tripadvisor
คำถามที่พบบ่อยเกี่ยวกับ Great Wolf Lodge Waterpark
- โรงแรมใกล้ๆ Great Wolf Lodge Waterpark:
- (0.00 กม.) Great Wolf Lodge Grapevine
- (1.74 กม.) Courtyard Dallas DFW Airport North/Grapevine
- (5.10 กม.) Grand Hyatt DFW
- (1.77 กม.) TownePlace Suites By Marriott Dallas DFW Airport North/Grapevine
- (6.76 กม.) The Westin Dallas Southlake
- ร้านอาหารใกล้ๆ Great Wolf Lodge Waterpark:
- (0.03 กม.) Starbucks
- (0.50 กม.) Mesa Mexican Cuisine
- (0.59 กม.) Palio's Pizza Grapevine
- (0.52 กม.) Starbucks
- (1.45 กม.) Old Hickory