EcoBlu Spa and Salon

EcoBlu Spa and Salon รีวิว, Harker Heights

< 1 ชั่วโมง
115 ภายใน 5 กม.
6 ภายใน 10 กม.

2 รีวิว

Kin-cho, ญี่ปุ่น44 ผลงาน
I've been going to this salon for over 3 years. I've been there for hair services, massages, facials, manicures and pedicures. The last two times I visited it felt that customer service had declined and some aesthetics were not as spiffy as previous visits. The floors back in the massage rooms are painted and chipping. Both of my last visits my appointment time has been changed a few days before my appointment. This last time I added the free steam room to my services when they rescheduled. I was told to arrive at 9. I arrived a few minutes early and was in the steam room by nine. I asked and was told I could spend 15-20 minutes in the steam room and that when the staff was ready they would knock on the door but that I didn't need to leave then, it was just to make sure I knew they were ready when I was. I was not in the steam room 5 minutes, I had my cell phone with me to listen to relaxing music so the times are very accurate, when the first knock came. I continued to sit in the steam room and a few minutes later a second knock came. I verbally acknowledged hearing it and continued to sit in the steam room. I walked out of the room in time for a third knock. I grabbed a towel and opened the door. I was greated by my masseuse who told me he was concerned that if I didn't hurry I would miss massage time and he had clients after me. I explained what I had been told about the time alloted and the knocking and he told me he had been told I was already in the steam room for 15 minutes by the time he knocked the first time. I closed the door and quickly grabbed my things and donned a robe. I checked my phone as I walked out and it was 9:18. Perfectly within the 15-20 minutes I had been told I had. As part of the massage your feet are washed and scents are typically selected. I was given no choice in scents which left me smelling like I spilled my grandmother's perfume all over me. The foot wash was over and I was on the table for my massage by 9:24. The massage felt rushed and even though I was asked what areas were bothering me no extra attention was given to my right foot. The massage was completely over and I was on my way out by 10:08. During the massage the music was extremely loud and not your typical relaxation music but instead a blast of 90s hits. I'm not too picky about that type of thing but it was a departure from both what I have typically heard while there as well as what was playing during my follow up treatments. The massage was booked by my husband as a gift so I though maybe it had not been the 1 hour massage I typically book, but I found out at check out that it had been booked as an hour massage. I went from my massage to a facial. I was surprised that the door between the salon and the treatment rooms was wide open. Since I was only wearing a robe and my hair was very oily and messy from the massage I was rather uncomfortable with the general public looking in at me but maybe I'm overly conscious about that type of thing. My facial, manicure and pedicure were all wonderful and relaxing. When I left I discussed my concerns with the front desk. From our conversation I expected a call from a manager but wasn't told for sure that I would receive one and I have not been called. After my morning at the spa I intended to grab lunch and run a few errands but the combination of my extremely oily hair from the massage oils used and the smell of the fragrance used made it so I had to go immediately home to shower. It took me several showers without conditioning to get the smell and extra oil out of my hair. Overall, what should have been an amazing experience was soured by a lack of communication between the staff, a massage that was short and not catered to my needs and preferences, and several small things that you don't expect to be overlooked at a spa of this caliber.
เขียนเมื่อ 13 สิงหาคม ค.ศ. 2018
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว

Mark J
204 ผลงาน
We received a Couples Massage Gift Certificated from our neighbor’s a while back and we decided to use this on our anniversary. This was an Awesome!!!! experience and one of the best Massages that we have had in a long time. We were very impressed with the entire process and operation of service and we will be going back again.
Prior to the massage I did the steam first while my wife waited for me.
The steam is great and it helped me get set for the massage. We had a great masseuse and masseur that were awesome and knew what they were doing and applying the right pressure for us. This is a first-class operation and we will return. We would recommend to our family and friends. This is a very clean and safe facility.
เขียนเมื่อ 28 พฤษภาคม ค.ศ. 2017
รีวิวนี้เป็นความเห็นหรือทัศนะของสมาชิก Tripadvisor และไม่ใช่ของ Tripadvisor LLC Tripadvisor ทำการตรวจสอบรีวิว
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