Hi iamthedarktimelord, Thank you for this feedback and your kind words towards our staff. We are so pleased to hear that you and your fiance enjoyed exploring your curiosity at PacSci! It sounds like you had a lot of fun with our Dinosaur Exhibit, Tropical Butterfly House, Live Science Shows, and Laser Shows. I’d also like to thank you for becoming a member. Your ticket purchase supports our mission of igniting curiosity in every child and fueling a passion for discovery, experimentation, and critical thinking in all of us. We appreciate your support and look forward to seeing you again soon. We would love to learn more about your experience at PacSci. You can reach out to me directly at feedback@pacsci.org to continue the conversation. Yours in Curiosity, Raphaela Romero | Vice President of Guest Services

Hi Marmot1995, Thank you for this feedback. I’m so pleased that you and your 8-year-old enjoyed exploring your curiosity at PacSci! It sounds like you had a lot of fun with our hands-on experiences, Tropical Butterfly House, and Tinker Tank Makerspace. I also hope you had the opportunity to experience our Laser Dome and Planetarium during your visit. We would love to learn more about your experience at PacSci. You can reach out to me directly at feedback@pacsci.org to continue the conversation. Yours in Curiosity, Raphaela Romero | Director of Admissions and Guest Service

Hi JoAnna, Thank you for this feedback. We appreciate your family's patronage of Pacific Science Center and are glad that you were able to enjoy our space during your last visit. You mentioned that some spaces were closed during your visit. As a part of our renewal, Pacific Science Center is currently in the process of reimagining certain floor spaces on our campus. However, our renewal is a multi-year process that involves much more than refreshing the exhibits on our campus. We are thinking critically about how we can best serve our community and how we use our resources to create the greatest impact. When we were forced to close our in-person experiences during the pandemic and downsize our staff by 90%, we turned our focus to delivering high-quality, accessible digital and virtual programming to learners and communities without geographic limitations. This greatly expanded online content complements the educational programming we provide in schools, libraries, and community centers across the state that has long been a critical part of our work – delivered for free or deeply discounted to youth, families, educators, and schools in low-income communities. In 2021 alone, we had more than 675,000 visits to our virtual library. We are proud of the ways our team used the pandemic as a catalyst for innovation that enabled PacSci to actually expand our overall impact during COVID. You can read about it at https://pacsci.org/impact/. Regarding the exhibits, I agree that we have work to do. We have made the improvements that are possible with the limited financial resources available to us. As an independent non-profit organization, we rely on financial contributions from individuals, corporations, foundations, and government to invest in our facilities and continue to make an impact in our community. Every ticket purchase and membership purchase helps us move forward, improve the experiences on our campus and extend our reach to more communities that need us. We appreciate your support as we explore a wide range of opportunities to improve the experiences we provide at PacSci and throughout the region. We’re excited for the future of PacSci and we hope you’ll join us along the way. Please reach out to me directly at feedback@pacsci.org to continue the conversation. Sincerely, Raphaela Romero | Director of Admissions and Guest Service

Hi Skele1, Thank you for your feedback. I'm glad you enjoyed our Dinosaur Exhibit and Butterfly House, but I'm sorry to hear that your overall experience didn't meet expectations. Many of our spaces, from our Planetarium to our Laser Dome, are great places for people of all ages to explore their curiosity. While our Planetarium and Laser Dome are included in general admission, they do require timed tickets, so we encourage guests to reserve a spot ahead of time. If you didn't get the opportunity to see one of our Laser or Planetarium shows during your visit, I hope you are able to stop by again soon to experience them. We also run occasional 21+ events in the evening that often include Planetarium and Laser Shows -- to keep updated on upcoming events and experiences, you can visit: https://pacificsciencecenter.org/events/. You also mentioned that some of our spaces were roped off during your visit. As a part of our ongoing renewal, some areas are closed while we reimagine and redesign them for the future. However, many of the experiences previously found currently closed areas are open—just in a new location. This includes our Maker and Innovation space and Tinker Tank, which are larger than ever with more to explore. Our blog, which can be found at https://pacificsciencecenter.org/blog/are-you-looking-for-me/, is a great resource to learn more about the exhibits and experiences available onsite. As PacSci is in the early stages of our renewal, we appreciate your patience and understanding as we plan to expand the programming available on-site and online. We’re excited for the future of PacSci and we hope you’ll join us along the way. Please reach out to me directly at feedback@pacsci.org to continue the conversation. Best, Raphaela Romero | Director of Admissions and Guest Service