Great review and great advice for future hikers. Thank you

Our map shows how long it takes to do each stretch of the track so that you meet the bus at the correct time. When they advise not to take long breaks, that is because if you sit down and relax for too long your body can seize up and the final part of the track can be made more difficult for you. If we have three buses there, we do fill one and it leaves as they fill. We would not wait for an hour and a half if the people were there and the buses were full. Remember other people at the end of the track may not be with us. If those 3 buses are full in the morning, one bus cannot leave early, it must wait till it is full. I hope this helps you to understand we would never make you wait if it was in our power to leave. Also, if you are a fast hiker we do advise doing the Ketetahi one way shuttle. No need to wait for or rush for a bus for that option.

Hi We are so stoked that our poor weather option worked out for you. It is a way to get to see some of the mountain safely. Thank you for the feedback. It helps us to plan for the future.

Perfect, great to hear our advice and experience in the area helped you to prepare for and enjoy your day. Happy travels.

Great to hear! It's a great service aye. I'll let the staff know that you thought they were lovely. It will put a skip in their step.

Hi We are very sorry to any break down in communication that happened for you. This is not the norm and we take your complaint seriously. It is very disappointing to hear your anger and frustration but under the circumstances it is understandable. We are usually very good and communicating changes. I'm sorry this information did not get to you on your occasion for what ever reason.

I am really sad to hear of your experience. This is certainly not our usual. We do not just not show up for a client so I am thinking there has been a communication break down. I am pleased that you got to go and do the crossing still.

Every operator has a different cut off in terms of weather. We also cancel if the weather is not good. That particular day was boarder line. If the weather gets worse over night we sometimes cancel in the morning. Sometimes we even have had to cancel once we were at the track. This is rare and we try to avoid it. Booking online is a lot more straight forward than booking over the phone. You get a receipt and we have your details that way. If you are a fast hiker you are best to get a one way shuttle from the end to the start. That way if you finish early then you can just go in your car. Our return shuttles work on an average hiker 6-8 hours.